Drilldown: GCXI Attribute

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GCXI Attribute > displaysInFolder : Agent > State and Reason > Interaction State > Interaction Predictive Routing or Other & usedIn : Agent Report or Interaction Handling Attempt Report or Predictive Routing Queue Statistics Report

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displaysInFolder Cloud:
displaysInFolder Premise:
dbTable:
None (2) · AG2_AGENT_*.INTERACTION_TYPE_KEY (2) · AG2_AGENT_CAMPAIGN_*.INTERACTION_TYPE_KEY (2) · AG2_AGENT_GRP_*.INTERACTION_TYPE_KEY (2) · AG2_AGENT_QUEUE_*.INTERACTION_TYPE_KEY (2) · AG2_ID_*.INTERACTION_TYPE_KEY (2) · AG2_I_AGENT_*.INTERACTION_TYPE_KEY (2) · AG2_QUEUE_*.INTERACTION_TYPE_KEY (2) · AG2_QUEUE_ABN_*.INTERACTION_TYPE_KEY (2) · AG2_QUEUE_ACC_*.INTERACTION_TYPE_KEY (2) · COBROWSE_FACT_GI2.IMEDIA_SERVER_IXN_GUID (2) · COBROWSE_FACT_GI2.MEDIA_SERVER_IXN_GUID (2) · GPM_MODEL.MODEL (2) · GPM_PREDICTOR.PREDICTOR (2) · GPM_PREDICTOR.PREDICTOR_SWITCH (2) · GPM_RESULT.GPM_RESULT (2) · IF_IRF_GPM_FACT_GI2.INTERACTION_TYPE_KEY (2) · INTERACTION_DESCRIPTOR_GI2.BUSINESS_RESULT (2) · INTERACTION_DESCRIPTOR_GI2.CUSTOMER_SEGMENT (2) · INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE (2) · INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE_SUBTYPE (2) · INTERACTION_RESOURCE_FACT_GI2.INTERACTION_TYPE_KEY (2) · INTERACTION_RESOURCE_FACT_GI2.LAST_QUEUE_RESOURCE_KEY (2) · INTERACTION_RES_FACT_TRNSFR.INTERACTION_TYPE_KEY (2) · INTERACTION_RES_FACT_TRNSFR_GI2.LAST_QUEUE_RESOURCE_KEY (2) · INTERACTION_TYPE_GI2.INTERACTION_TYPE (2) · INTERACTION_TYPE_GI2.INTERACTION_TYPE_KEY (2) · MEDIA_NAME_CODE (2) · MEDIA_TYPE (2) · MEDIA_TYPE. MEDIA_NAME (2) · MEDIA_TYPE.MEDIA_NAME (2) · MEDIA_TYPE.MEDIA_TYPE_KEY (2) · RESOURCE_.RESOURCE_NAME (2) · RESOURCE_A.AGENT_NAME (2) · RESOURCE_Q.RESOURCE_KEY (2) · RESOURCE_Q.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE='QUEUE') (2) · RESOURCE_Q.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE=’QUEUE’) (2) · RESOURCE_VQ.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE=’QUEUE’) (2) · SDR_SESSION_FACT.INTERACTION_ID (2)
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