Drilldown: GCXI Attribute

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GCXI Attribute > folder: Agent > State and Reason & displaysInFolder : Agent > State and Reason > Interaction State > Interaction Predictive Routing or None

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folder: (Click arrow to add another value)
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
dataType:
Number (2) · Text (2)
form:
None (2) · State Type Code (2)
lov:
None (2) · agentgroup_lov (2)
internalMetricID:
None (2) · IA_STATE_NAME (2)
dbTable:
.RESOURCE_STATE_REASON_GI2.RESOURCE_STATE_REASON_KEY (2) · AG2_I_SESS_STATE-*.GROUP_COMBINATION_KEY (2) · AG2_I_STATE_RSN_*.RESOURCE_STATE_REASON_KEY (2) · RESOURCE_GROUP_COMBINATION.GROUP_COMBINATION_KEY (2) · RESOURCE_STATE.STATE_NAME (2) · SM_RES_STATE_RSN_FACT.RESOURCE_STATE_REASON_KEY (2)
usedIn:
None (2) · Agent Details Activity Report (2) · Agent Not Ready Reason Code Report (2) · Agent State Details Report (2)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
AgentStateandReasonGroupCombinationSessKey (2) · AgentStateandReasonReasourceStateResourceKey (2) · AgentStateandReasonStateName (2)

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