Drilldown: GCXI Attribute

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GCXI Attribute > displaysInFolder

: Agent > State and Reason > Interaction State > Interaction Predictive Routing

or Co-browse

or Outbound Contact > Agent Contact

or iWD > Agent

Use the filters below to narrow your results.

Agent (2) · Business Attribute (2) · Detail > Handling Attempt (2) · iWD (2) · iWD > Queue (2) · iWD > Service Objects (2) · Outbound Contact (2) · Predictive Routing (2) · Service Objects (2)

None (14) · "none" (2) · none (2)

None (14)

None (4) · Character (6) · Number (2) · Text (10)

None (12) · Agent Name (2) · Custom Dimension Attribute 1 (2) · Custom Dimension Attribute 2 (2) · Custom Dimension Attribute 3 (2) · Custom Dimension Attribute 4 (2) · Custom Dimension Attribute 5 (2) · Employee ID (2) · First Name (2) · Group Name (2) · Last Name (2) · Last VQueue Type (2) · Media Name Code (2) · Media Type (2) · User Name (2)

None (8) · agentgroup_lov (2) · campaignname_lov (2) · customersegment_lov (2) · Dynamically generated based on the configuration of your contact center. (businessresult_lov) (2) · Dynamically generated from information that describes the configuration of business results in your contact center. (2) · interactionsubtype_lov (2) · interactiontype_lov (2) · none (2) · queueandnone_lov (2) · servicesubtype_lov (2) · servicetype_lov (2)

None (10) · ??? (2) · A_BUSINESS_RESULT,A_CA_BUSINESS_RESULT,T_BUSINESS_RESULT,Q_BUSINESS_RESULT,CA_BUSINESS_RESULT (2) · A_CA_CAMPAIGN_GROUP_NAME, CA_CAMPAIGN_GROUP_NAME (2) · A_CA_CAMPAIGN_NAME, CA_CAMPAIGN_NAME (2) · A_CUSTOMER_SEGMENT, A_CA_CUSTOMER_SEGMENT, T_CUSTOMER_SEGMENT, CA_CUSTOMER_SEGMENT, Q_CUSTOMER_SEGMENT (2) · A_INTERACTION_SUBTYPE, CA_INTERACTION_SUBTYPE, T_INTERACTION_SUBTYPE, IF_INTERACTION_SUBTYPE, IRF_INTERACTION_SUBTYPE_CODE, IA_AGENT_INTERACTION_SUBTYPE, Q_INTERACTION_SUBTYPE, T_IRF_INTERACTION_SUBTYPE_CODE (2) · A_INTERACTION_TYPE, A_CA_INTERACTION_TYPE, T_INTERACTION_TYPE, IF_INTERACTION_TYPE, IRF_INTERACTION_TYPE, IA_AGENT_INTERACTION_TYPE, IRSF_INTERACTION_TYPE, Q_INTERACTION_TYPE, T_IRF_INTERACTION_TYPE (2) · A_SERVICE_SUBTYPE, A_CA_SERVICE_SUBTYPE, CA_SERVICE_SUBTYPE, T_SERVICE_SUBTYPE, Q_SERVICE_SUBTYPE (2) · A_SERVICE_TYPE, A_CA_SERVICE_TYPE, CA_SERVICE_TYPE, T_SERVICE_TYPE, Q_SERVICE_TYPE (2)

None (2) · 'NO_VALUE')) (2) · 'UNKNOWN' (2) · AGENT_AGENT_ID (2) · CAMPAIGN.CAMPAIGN_NAME (2) · COBROWSE_FACT_GI2.IMEDIA_SERVER_IXN_GUID (2) · COBROWSE_FACT_GI2.MEDIA_SERVER_IXN_GUID (2) · GPM_MODEL.MODEL (2) · GPM_PREDICTOR.PREDICTOR (2) · GPM_PREDICTOR.PREDICTOR_SWITCH (2) · GROUP_A.GROUP_NAME (WHERE GROUP_.GROUP_TYPE_CODE in ('AGENT' (2) · GROUP_CA.GROUP_NAME (2) · INTERACTION_DESCRIPTOR_GI2.BUSINESS_RESULT (2) · INTERACTION_DESCRIPTOR_GI2.CUSTOMER_SEGMENT (2) · INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE (2) · INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE_SUBTYPE (2) · INTERACTION_FACT_GI2.INTERACTION_ID (2) · INTERACTION_RESOURCE_FACT_GI2.INTERACTION_ID (2) · INTERACTION_RESOURCE_FACT_GI2.LAST_QUEUE_RESOURCE_KEY (2) · INTERACTION_RESOURCE_FACT_GI2.LAST_VQUEUE_RESOURCE_KEY (2) · INTERACTION_RES_FACT_TRNSFR_GI2.LAST_QUEUE_RESOURCE_KEY (2) · INTERACTION_RES_FACT_TRNSFR_GI2.LAST_VQUEUE_RESOURCE_KEY (2) · INTERACTION_TYPE_GI2.INTERACTION_TYPE (2) · INTERACTION_TYPE_GI2.INTERACTION_TYPE_SUBTYPE (2) · MEDIA_NAME_CODE (2) · MEDIA_TYPE (2) · MEDIA_TYPE. MEDIA_NAME (2) · MEDIA_TYPE.MEDIA_NAME (2) · MEDIA_TYPE.MEDIA_TYPE_KEY (2) · process.process_name (2) · queue.queue_name (2) · RESOURCE_A.AGENT_NAME (2) · RESOURCE_Q.RESOURCE_KEY (2) · RESOURCE_Q.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE=’QUEUE’) (2) · RESOURCE_VQ.RESOURCE_KEY (2) · RESOURCE_VQ.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE=’QUEUE’) (2) · SDR_SESSION_FACT.INTERACTION_ID (2) · solution.solution_name (2)

Agent Outbound Campaign Report (8) · Interaction Handling Attempt Report (8) · Agent Interval Based Report (6) · Predictive Routing Agent Occupancy (6) · Agent Utilization Report (6) · Agent Report (6) · Agent Queue Report (6) · Agent Not Ready Report (6) · Agent Summary Activity Report (interaction) (6) · None (6) · Task Routing Agent Activity (6) · Agent Interaction Hierarchy Report (6) · Agent Group Queue Business Attribute Report (6) · Agent Group Business Attribute Report (6) · Agent Activity (6) · Predictive Routing Detail Report (6)

Other values:

None (2) · no (2) · yes (14)

None (14)

AgentAgentGroup (2) · AgentAgentName (2) · BusinessAttributeBusinessResult (2) · BusinessAttributeCustomerSegment (2) · BusinessAttributeInteractionSubtype (2) · BusinessAttributeInteractionType (2) · BusinessAttributeServiceSubtype (2) · BusinessAttributeServiceType (2) · DetailHandlingAttemptInteractionID (2) · DetailHandlingAttemptLastQueue (2) · DetailHandlingAttemptLastQueueKey (2) · DetailHandlingAttemptLastVQueue (2) · DetailHandlingAttemptLastVQueueKey (2) · DetailHandlingAttemptMediaServerIxnGuid (2) · iWDAgentAgentName (2) · iWDCustomDim (2) · iWDDepartment (2) · iWDProcess (2) · iWDQueueQueue (2) · iWDSolution (2) · OutboundContactCampaign (2) · OutboundContactCampaignGroup (2) · PredictiveRoutingModel (2) · PredictiveRoutingPredictor (2) · PredictiveRoutingPredictorSwitch (2) · ServiceObjectsMediaType (2)

Showing below up to 14 results in range #1 to #14.

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D

D cont.

P

P cont.

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