Drilldown: GCXI Attribute

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GCXI Attribute > displaysInFolder : Agent > State and Reason > Interaction State > Interaction Predictive Routing or Chat > Agent or Co-browse

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folder:
Agent (2) · Business Attribute (2) · Detail > Handling Attempt (2) · Predictive Routing (2)
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (8)
displaysInFolder Premise:
None (8)
dataType:
Character (4) · Number (2) · Text (6)
form:
None (8) · Employee ID (2) · First Name (2) · Last Name (2) · Last VQueue Type (2) · User Name (2)
lov:
None (2) · agentgroup_lov (2) · Dynamically generated from information that describes the configuration of business results in your contact center. (2) · interactionsubtype_lov (2) · interactiontype_lov (2) · none (2) · queueandnone_lov (2)
internalMetricID:
None (6) · ??? (2) · A_INTERACTION_SUBTYPE, CA_INTERACTION_SUBTYPE, T_INTERACTION_SUBTYPE, IF_INTERACTION_SUBTYPE, IRF_INTERACTION_SUBTYPE_CODE, IA_AGENT_INTERACTION_SUBTYPE, Q_INTERACTION_SUBTYPE, T_IRF_INTERACTION_SUBTYPE_CODE (2) · A_INTERACTION_TYPE, A_CA_INTERACTION_TYPE, T_INTERACTION_TYPE, IF_INTERACTION_TYPE, IRF_INTERACTION_TYPE, IA_AGENT_INTERACTION_TYPE, IRSF_INTERACTION_TYPE, Q_INTERACTION_TYPE, T_IRF_INTERACTION_TYPE (2)
dbTable:
'NO_VALUE')) (2) · 'UNKNOWN' (2) · COBROWSE_FACT_GI2.IMEDIA_SERVER_IXN_GUID (2) · COBROWSE_FACT_GI2.MEDIA_SERVER_IXN_GUID (2) · GPM_MODEL.MODEL (2) · GPM_PREDICTOR.PREDICTOR (2) · GPM_PREDICTOR.PREDICTOR_SWITCH (2) · GROUP_A.GROUP_NAME (WHERE GROUP_.GROUP_TYPE_CODE in ('AGENT' (2) · INTERACTION_FACT_GI2.INTERACTION_ID (2) · INTERACTION_RESOURCE_FACT_GI2.INTERACTION_ID (2) · INTERACTION_RESOURCE_FACT_GI2.LAST_QUEUE_RESOURCE_KEY (2) · INTERACTION_RESOURCE_FACT_GI2.LAST_VQUEUE_RESOURCE_KEY (2) · INTERACTION_RES_FACT_TRNSFR_GI2.LAST_QUEUE_RESOURCE_KEY (2) · INTERACTION_RES_FACT_TRNSFR_GI2.LAST_VQUEUE_RESOURCE_KEY (2) · INTERACTION_TYPE_GI2.INTERACTION_TYPE (2) · INTERACTION_TYPE_GI2.INTERACTION_TYPE_SUBTYPE (2) · RESOURCE_A.AGENT_NAME (2) · RESOURCE_Q.RESOURCE_KEY (2) · RESOURCE_Q.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE=’QUEUE’) (2) · RESOURCE_VQ.RESOURCE_KEY (2) · RESOURCE_VQ.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE=’QUEUE’) (2) · SDR_SESSION_FACT.INTERACTION_ID (2)
usedIn:
Interaction Handling Attempt Report (6) · Agent Summary Activity Report (interaction) (4) · Agent Interval Based Report (4) · Agent Outbound Campaign Report (4) · Predictive Routing Agent Occupancy (4) · Agent Not Ready Report (4) · Predictive Routing Detail Report (4) · Agent Wrap Report (4) · Task Routing Agent Activity (4) · Agent Report (4) · Agent Interaction Hierarchy Report (4) · Agent Group Queue Business Attribute Report (4) · Agent Utilization Report (4) · Agent Group Business Attribute Report (4) · Predictive Routing Agent Occupancy Report (Active Time & Predictive) (4) · Agent Activity (4) · Agent Queue Report (4)
Other values:
cloud:
yes (8)
premise:
yes (8)
project:
None (8)
notproject:
None (8)
anchor:
AgentAgentGroup (2) · AgentAgentName (2) · BusinessAttributeInteractionSubtype (2) · BusinessAttributeInteractionType (2) · DetailHandlingAttemptInteractionID (2) · DetailHandlingAttemptLastQueue (2) · DetailHandlingAttemptLastQueueKey (2) · DetailHandlingAttemptLastVQueue (2) · DetailHandlingAttemptLastVQueueKey (2) · DetailHandlingAttemptMediaServerIxnGuid (2) · PredictiveRoutingModel (2) · PredictiveRoutingPredictor (2) · PredictiveRoutingPredictorSwitch (2)

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