Drilldown: GCXI Attribute

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GCXI Attribute > folder: Agent & displaysInFolder : Agent > State and Reason > Interaction State or None

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folder: (Click arrow to add another value)
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
dataType:
Number (2)
form:
None (2)
lov:
None (2)
internalMetricID:
None (2) · GROUP_COMBINATION_KEY (2)
dbTable:
AG2_AGENT_*.GROUP_COMBINATION_KEY (2) · AG2_AGENT_*.RESOURCE_KEY (2) · AG2_AGENT_CAMPAIGN_*.GROUP_COMBINATION_KEY (2) · AG2_AGENT_CAMPAIGN_*.RESOURCE_KEY (2) · AG2_AGENT_GRP_*.GROUP_KEY (2) · AG2_AGENT_QUEUE_*.AGENT_GROUP_COMBINATION_KEY (2) · AG2_AGENT_QUEUE_*.AGENT_RESOURCE_KEY (2) · AG2_CHAT_AGENT_*.GROUP_COMBINATION_KEY (2) · AG2_CHAT_AGENT_*.RESOURCE_KEY (2) · AG2_CHAT_AGENT_GRP_*.GROUP_KEY (2) · AG2_COBROWSE_AGENT_*.AGENT_RESOURCE_KEY (2) · AG2_I_AGENT_*.GROUP_COMBINATION_KEY (2) · AG2_I_AGENT_*.RESOURCE_KEY (2) · AG2_I_MN_*.GROUP_COMBINATION_KEY (2) · AG2_I_MN_*.RESOURCE_KEY (2) · AG2_I_SESS_*.GROUP_COMBINATION_KEY (2) · AG2_I_SESS_*.RESOURCE_KEY (2) · AG2_I_STATE_*.GROUP_COMBINATION_KEY (2) · AG2_I_STATE_*.RESOURCE_KEY (2) · AG2_SDR_SURVEY_*.GROUP_COMBINATION_KEY (2) · AG2_SDR_SURVEY_*.RESOURCE_KEY (2) · GROUP_A.GROUP_KEY (2) · IF_IRF_GPM_FACT_GI2.RESOURCE_GROUP_COMBINATION_KEY (2) · IF_IRF_GPM_FACT_GI2.RESOURCE_KEY (2) · INTERACTION_RESOURCE_FACT_GI2.RESOURCE_GROUP_COMBINATION_KEY (2) · INTERACTION_RESOURCE_FACT_GI2.RESOURCE_KEY (2) · RESOURCE_A.RESOURCE_KEY (2) · RESOURCE_GROUP_COMBINATION.GROUP_COMBINATION_KEY (2) · RESOURCE_GROUP_COMBINATION.GROUP_KEY (2) · RESOURCE_GROUP_FACT_GI2.GROUP_KEY (2) · RESOURCE_GROUP_FACT_GI2.RESOURCE_KEY (2) · SM_RES_SESSION_FACT_GI2.RESOURCE_GROUP_COMBINATION_KEY (2) · SM_RES_SESSION_FACT_GI2.RESOURCE_KEY (2) · SM_RES_STATE_FACT_GI2.RESOURCE_GROUP_COMBINATION_KEY (2) · SM_RES_STATE_FACT_GI2.RESOURCE_KEY (2) · SM_RES_STATE_REASON_FACT_GI2.RESOURCE_KEY (2) · _SM_RES_STATE_FACT.RESOURCE_GROUP_COMBINATION_KEY (2) · _SM_RES_STATE_REASON_FAC.RESOURCE_KEY (2)
usedIn:
None (2) · Agent Group (2) · Agent Group (Target) (2) · Agent Login-Logout Details Report (2) · Agent State Details Report (2) · Co-browse Summary Report (2) · Interaction Handling Attempt Report (2)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
AgentAgentResourceKey (2) · AgentGroupCombinationKey (2) · AgentGroupKey (2)

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