Drilldown: GCXI Attribute

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GCXI Attribute > displaysInFolder : Agent > State and Reason > Interaction State or Chat > Agent or Other

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folder:
Agent (2) · Agent > State and Reason (2) · Business Attribute (2) · Designer > Session (2) · Detail > Handling Attempt (2) · iWD (2) · iWD > Queue (2) · iWD > Service Objects (2) · Outbound Contact (2) · Predictive Routing (2) · Queue (2) · Service Objects (2) · User Data Call Survey (2) · User Data Example (2)
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (22) · "none" (2) · none (2)
displaysInFolder Premise:
None (22)
dataType:
None (12) · Char (2) · Character (10) · Number (6) · Text (14)
form:
None (22) · Agent Name (2) · CallTypeDESC (2) · Country Code (2) · Custom Dimension Attribute 1 (2) · Custom Dimension Attribute 2 (2) · Custom Dimension Attribute 3 (2) · Custom Dimension Attribute 4 (2) · Custom Dimension Attribute 5 (2) · Employee ID (2) · Final Disposition Type (2) · First Name (2) · Group Name (2) · Language Code (2) · Last Name (2) · Last VQueue Type (2) · Media Name Code (2) · Media Type (2) · Queue Type (2) · User Disposition Type (2) · User Name (2)
lov:
None (14) · agentgroup_lov (2) · campaignname_lov (2) · categoryname_lov (2) · clactionabilitycategory, name_lov (2) · clsentimentcategoryname_lov (2) · customersegment_lov (2) · Dynamically generated based on the configuration of your contact center. (businessresult_lov) (2) · Dynamically generated from information that describes the configuration of business results in your contact center. (2) · influencecategoryname_lov (2) · interactionsubtype_lov (2) · interactiontype_lov (2) · none (6) · queueandnone_lov (2) · queuegroup_lov (2) · queue_lov (2) · servicesubtype_lov (2) · servicetype_lov (2)
internalMetricID:
None (16) · ??? (6) · @A_CLASSIFY_ACTIONABILITY_CTGNAME, @T_CLASSIFY_ACTIONABILITY_CTGNAME (2) · @A_CLASSIFY_SENTIMENT_CTGNAME, @T_CLASSIFY_SENTIMENT_CTGNAME (2) · @A_CTGNAME, @T_CTGNAME (2) · @A_INFLUENCE_CATEGORY_CTGNAME, @T_INFLUENCE_CATEGORY_CTGNAME (2) · A_BUSINESS_RESULT,A_CA_BUSINESS_RESULT,T_BUSINESS_RESULT,Q_BUSINESS_RESULT,CA_BUSINESS_RESULT (2) · A_CA_CAMPAIGN_GROUP_NAME, CA_CAMPAIGN_GROUP_NAME (2) · A_CA_CAMPAIGN_NAME, CA_CAMPAIGN_NAME (2) · A_CUSTOMER_SEGMENT, A_CA_CUSTOMER_SEGMENT, T_CUSTOMER_SEGMENT, CA_CUSTOMER_SEGMENT, Q_CUSTOMER_SEGMENT (2) · A_INTERACTION_SUBTYPE, CA_INTERACTION_SUBTYPE, T_INTERACTION_SUBTYPE, IF_INTERACTION_SUBTYPE, IRF_INTERACTION_SUBTYPE_CODE, IA_AGENT_INTERACTION_SUBTYPE, Q_INTERACTION_SUBTYPE, T_IRF_INTERACTION_SUBTYPE_CODE (2) · A_INTERACTION_TYPE, A_CA_INTERACTION_TYPE, T_INTERACTION_TYPE, IF_INTERACTION_TYPE, IRF_INTERACTION_TYPE, IA_AGENT_INTERACTION_TYPE, IRSF_INTERACTION_TYPE, Q_INTERACTION_TYPE, T_IRF_INTERACTION_TYPE (2) · A_QUEUE_GROUP, Q_QUEUE_GROUP (2) · A_SERVICE_SUBTYPE, A_CA_SERVICE_SUBTYPE, CA_SERVICE_SUBTYPE, T_SERVICE_SUBTYPE, Q_SERVICE_SUBTYPE (2) · A_SERVICE_TYPE, A_CA_SERVICE_TYPE, CA_SERVICE_TYPE, T_SERVICE_TYPE, Q_SERVICE_TYPE (2) · Q_QUEUE (2) · STATE_REASON_CODE, IA_REASON_CODE (2)
dbTable:
None (4)
Other values:
usedIn:
None (16) · Agent Queue Report (8) · Agent Outbound Campaign Report (8) · Interaction Handling Attempt Report (8) · Agent Group Queue Business Attribute Report (8)
Other values:
cloud:
None (2) · no (2) · yes (22)
premise:
None (2) · no (2) · yes (22)
project:
None (22)
notproject:
None (22)
anchor:
Other values:

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