Drilldown: GCXI Attribute

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GCXI Attribute > displaysInFolder : Agent > State and Reason or Business Attribute > BA Predictive Routing or Chat > Agent or Co-browse or Detail > Handling Attempt > Handling Predictive Routing

Use the filters below to narrow your results.

folder:
Agent (2) · Business Attribute (2) · Detail > Handling Attempt (2) · Predictive Routing (2) · Service Objects (2)
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (10)
displaysInFolder Premise:
None (10)
dataType:
None (2) · Character (4) · Number (2) · Text (8)
form:
None (8) · Employee ID (2) · First Name (2) · Last Name (2) · Last VQueue Type (2) · Media Name Code (2) · Media Type (2) · User Name (2)
lov:
None (4) · agentgroup_lov (2) · Dynamically generated from information that describes the configuration of business results in your contact center. (2) · interactiontype_lov (2) · none (2) · queueandnone_lov (2)
internalMetricID:
None (8) · ??? (2) · A_INTERACTION_TYPE, A_CA_INTERACTION_TYPE, T_INTERACTION_TYPE, IF_INTERACTION_TYPE, IRF_INTERACTION_TYPE, IA_AGENT_INTERACTION_TYPE, IRSF_INTERACTION_TYPE, Q_INTERACTION_TYPE, T_IRF_INTERACTION_TYPE (2)
dbTable:
'NO_VALUE')) (2) · 'UNKNOWN' (2) · COBROWSE_FACT_GI2.IMEDIA_SERVER_IXN_GUID (2) · COBROWSE_FACT_GI2.MEDIA_SERVER_IXN_GUID (2) · GPM_MODEL.MODEL (2) · GPM_PREDICTOR.PREDICTOR (2) · GPM_PREDICTOR.PREDICTOR_SWITCH (2) · GPM_RESULT.CUSTOMER_FOUND (2) · GPM_RESULT.GPM_MODE (2) · GPM_RESULT.GPM_RESULT (2) · GPM_RESULT.GPM_STATUS (2) · GROUP_A.GROUP_NAME (WHERE GROUP_.GROUP_TYPE_CODE in ('AGENT' (2) · INTERACTION_FACT_GI2.INTERACTION_ID (2) · INTERACTION_RESOURCE_FACT_GI2.INTERACTION_ID (2) · INTERACTION_RESOURCE_FACT_GI2.LAST_QUEUE_RESOURCE_KEY (2) · INTERACTION_RESOURCE_FACT_GI2.LAST_VQUEUE_RESOURCE_KEY (2) · INTERACTION_RES_FACT_TRNSFR_GI2.LAST_QUEUE_RESOURCE_KEY (2) · INTERACTION_RES_FACT_TRNSFR_GI2.LAST_VQUEUE_RESOURCE_KEY (2) · INTERACTION_TYPE_GI2.INTERACTION_TYPE (2) · MEDIA_NAME_CODE (2) · MEDIA_TYPE (2) · MEDIA_TYPE. MEDIA_NAME (2) · MEDIA_TYPE.MEDIA_NAME (2) · MEDIA_TYPE.MEDIA_TYPE_KEY (2) · RESOURCE_A.AGENT_NAME (2) · RESOURCE_Q.RESOURCE_KEY (2) · RESOURCE_Q.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE=’QUEUE’) (2) · RESOURCE_VQ.RESOURCE_KEY (2) · RESOURCE_VQ.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE=’QUEUE’) (2) · SDR_SESSION_FACT.INTERACTION_ID (2)
usedIn:
Interaction Handling Attempt Report (8) · Agent Utilization Report (6) · Agent Interval Based Report (6) · Predictive Routing Agent Occupancy (6) · Task Routing Agent Activity (6) · Agent Summary Activity Report (Interaction) (6) · Agent Report (6) · Agent Queue Report (6) · Predictive Routing Detail Report (6) · Agent Not Ready Report (6) · Agent Outbound Campaign Report (6) · Agent Activity (6) · Agent Group Queue Business Attribute Report (6) · Agent Group Business Attribute Report (6) · Agent Interaction Hierarchy Report (6)
Other values:
cloud:
yes (10)
premise:
yes (10)
project:
None (10)
notproject:
None (10)
anchor:
AgentAgentGroup (2) · AgentAgentName (2) · BusinessAttributeInteractionType (2) · DetailHandlingAttemptInteractionID (2) · DetailHandlingAttemptLastQueue (2) · DetailHandlingAttemptLastQueueKey (2) · DetailHandlingAttemptLastVQueue (2) · DetailHandlingAttemptLastVQueueKey (2) · DetailHandlingAttemptMediaServerIxnGuid (2) · PredictiveRoutingCustomerDataFound (2) · PredictiveRoutingMode (2) · PredictiveRoutingModel (2) · PredictiveRoutingPredictor (2) · PredictiveRoutingPredictorSwitch (2) · PredictiveRoutingResult (2) · PredictiveRoutingStatus (2) · ServiceObjectsMediaType (2)

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Retrieved from "https://all.docs.genesys.com/Special:Drilldown/GCXI_Attribute (2024-11-01 20:15:17)"