Drilldown: GCXI Attribute
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GCXI Attribute > displaysInFolder 
:
Agent > Detail > State or
Outbound Contact > Agent Contact or
Queue
:
Agent > Detail > State or
Outbound Contact > Agent Contact or
Queue Use the filters below to narrow your results.
folder:
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
displaysInFolder Premise:
dataType:
form:
lov:
None (6) ·
agentgroup_lov (2) ·
campaignname_lov (2) ·
customersegment_lov (2) ·
Dynamically generated based on the configuration of your contact center. (businessresult_lov) (2) ·
Dynamically generated from information that describes the configuration of business results in your contact center. (2) ·
interactionsubtype_lov (2) ·
interactiontype_lov (2) ·
servicesubtype_lov (2) ·
servicetype_lov (2)
internalMetricID:
None (4) ·
A_BUSINESS_RESULT,A_CA_BUSINESS_RESULT,T_BUSINESS_RESULT,Q_BUSINESS_RESULT,CA_BUSINESS_RESULT (2) ·
A_CA_CAMPAIGN_GROUP_NAME, CA_CAMPAIGN_GROUP_NAME (2) ·
A_CA_CAMPAIGN_NAME, CA_CAMPAIGN_NAME (2) ·
A_CUSTOMER_SEGMENT, A_CA_CUSTOMER_SEGMENT, T_CUSTOMER_SEGMENT, CA_CUSTOMER_SEGMENT, Q_CUSTOMER_SEGMENT (2) ·
A_INTERACTION_SUBTYPE, CA_INTERACTION_SUBTYPE, T_INTERACTION_SUBTYPE, IF_INTERACTION_SUBTYPE, IRF_INTERACTION_SUBTYPE_CODE, IA_AGENT_INTERACTION_SUBTYPE, Q_INTERACTION_SUBTYPE, T_IRF_INTERACTION_SUBTYPE_CODE (2) ·
A_INTERACTION_TYPE, A_CA_INTERACTION_TYPE, T_INTERACTION_TYPE, IF_INTERACTION_TYPE, IRF_INTERACTION_TYPE, IA_AGENT_INTERACTION_TYPE, IRSF_INTERACTION_TYPE, Q_INTERACTION_TYPE, T_IRF_INTERACTION_TYPE (2) ·
A_SERVICE_SUBTYPE, A_CA_SERVICE_SUBTYPE, CA_SERVICE_SUBTYPE, T_SERVICE_SUBTYPE, Q_SERVICE_SUBTYPE (2) ·
A_SERVICE_TYPE, A_CA_SERVICE_TYPE, CA_SERVICE_TYPE, T_SERVICE_TYPE, Q_SERVICE_TYPE (2) ·
STATE_REASON_CODE, IA_REASON_CODE (2)
dbTable:
'NO_VALUE')) (2) ·
'UNKNOWN' (2) ·
CAMPAIGN.CAMPAIGN_NAME (2) ·
GROUP_A.GROUP_NAME (WHERE GROUP_.GROUP_TYPE_CODE in ('AGENT' (2) ·
GROUP_CA.GROUP_NAME (2) ·
INTERACTION_DESCRIPTOR_GI2.BUSINESS_RESULT (2) ·
INTERACTION_DESCRIPTOR_GI2.CUSTOMER_SEGMENT (2) ·
INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE (2) ·
INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE_SUBTYPE (2) ·
INTERACTION_TYPE_GI2.INTERACTION_TYPE (2) ·
INTERACTION_TYPE_GI2.INTERACTION_TYPE_SUBTYPE (2) ·
MEDIA_NAME_CODE (2) ·
MEDIA_TYPE (2) ·
MEDIA_TYPE. MEDIA_NAME (2) ·
MEDIA_TYPE.MEDIA_NAME (2) ·
MEDIA_TYPE.MEDIA_TYPE_KEY (2) ·
RESOURCE_A.AGENT_NAME (2) ·
RESOURCE_STATE_REASON_GI2.HARDWARE_REASON (2) ·
RESOURCE_STATE_REASON_GI2.REASON_CODE (2) ·
RESOURCE_STATE_REASON_GI2.REASON_TYPE_CODE (2) ·
RESOURCE_STATE_REASON_GI2.SOFTWARE_REASON_KEY (2) ·
RESOURCE_STATE_REASON_GI2.SOFTWARE_REASON_VALUE (2)
usedIn:
Agent Outbound Campaign Report (8) ·
Agent Interval Based Report (6) ·
Agent Not Ready Report (6) ·
Agent Summary Activity Report (interaction) (6) ·
Agent Activity (6) ·
Agent Report (6) ·
Agent Queue Report (6) ·
Agent Group Business Attribute Report (6) ·
Agent Group Queue Business Attribute Report (6) ·
Agent Interaction Hierarchy Report (6) ·
Task Routing Agent Activity (6) ·
Interaction Handling Attempt Report (6) ·
Agent Utilization Report (6)
cloud:
premise:
project:
notproject:
anchor:
AgentAgentGroup (2) ·
AgentAgentName (2) ·
AgentStateandReasonReasonCode (2) ·
AgentStateandReasonReasonKey (2) ·
AgentStateandReasonReasonTypeCode (2) ·
AgentStateandReasonReasonValue (2) ·
BusinessAttributeBusinessResult (2) ·
BusinessAttributeCustomerSegment (2) ·
BusinessAttributeInteractionSubtype (2) ·
BusinessAttributeInteractionType (2) ·
BusinessAttributeServiceSubtype (2) ·
BusinessAttributeServiceType (2) ·
OutboundContactCampaign (2) ·
OutboundContactCampaignGroup (2) ·
ServiceObjectsMediaType (2)
Showing below up to 8 results in range #1 to #8.
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