Drilldown: GCXI Attribute

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GCXI Attribute > displaysInFolder : Agent > Detail > State or Chat > Agent or iWD > Agent or iWD > Capture

Use the filters below to narrow your results.

folder:
Agent (2) · Agent > State and Reason (2) · iWD (2) · iWD > Queue (2) · iWD > Service Objects (2)
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (4) · "none" (2) · none (2)
displaysInFolder Premise:
None (4)
dataType:
None (2) · Character (2) · Text (4)
form:
None (4) · Agent Name (2) · Custom Dimension Attribute 1 (2) · Custom Dimension Attribute 2 (2) · Custom Dimension Attribute 3 (2) · Custom Dimension Attribute 4 (2) · Custom Dimension Attribute 5 (2) · Employee ID (2) · First Name (2) · Last Name (2) · User Name (2)
lov:
None (4) · agentgroup_lov (2) · Dynamically generated from information that describes the configuration of business results in your contact center. (2)
internalMetricID:
None (4) · STATE_REASON_CODE, IA_REASON_CODE (2)
dbTable:
None (2) · 'NO_VALUE')) (2) · 'UNKNOWN' (2) · AGENT_AGENT_ID (2) · GROUP_A.GROUP_NAME (WHERE GROUP_.GROUP_TYPE_CODE in ('AGENT' (2) · process.process_name (2) · queue.queue_name (2) · RESOURCE_A.AGENT_NAME (2) · RESOURCE_STATE_REASON_GI2.HARDWARE_REASON (2) · RESOURCE_STATE_REASON_GI2.REASON_CODE (2) · RESOURCE_STATE_REASON_GI2.REASON_TYPE_CODE (2) · RESOURCE_STATE_REASON_GI2.SOFTWARE_REASON_KEY (2) · RESOURCE_STATE_REASON_GI2.SOFTWARE_REASON_VALUE (2) · solution.solution_name (2)
usedIn:
None (4)
Other values:
cloud:
None (2) · no (2) · yes (4)
premise:
None (2) · no (2) · yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentAgentGroup (2) · AgentAgentName (2) · AgentStateandReasonReasonCode (2) · AgentStateandReasonReasonKey (2) · AgentStateandReasonReasonTypeCode (2) · AgentStateandReasonReasonValue (2) · iWDAgentAgentName (2) · iWDCustomDim (2) · iWDDepartment (2) · iWDProcess (2) · iWDQueueQueue (2) · iWDSolution (2)

Showing below up to 4 results in range #1 to #4.

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