Drilldown: GCXI Attribute

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GCXI Attribute > displaysInFolder : Agent > Detail > State or Business Attribute or Detail > Handling Attempt > Handling User Data Example or Queue > Queue Predictive Routing or iWD > Classification

Use the filters below to narrow your results.

folder:
Agent > State and Reason (2) · iWD (2) · Predictive Routing (2) · Service Objects (2) · User Data Example (2)
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (10) · "none" (2) · none (2)
displaysInFolder Premise:
None (10)
dataType:
None (2) · Char (2) · Text (6)
form:
None (8) · Custom Dimension Attribute 1 (2) · Custom Dimension Attribute 2 (2) · Custom Dimension Attribute 3 (2) · Custom Dimension Attribute 4 (2) · Custom Dimension Attribute 5 (2) · Media Name Code (2) · Media Type (2)
lov:
None (8) · none (2)
internalMetricID:
None (10) · ??? (2) · STATE_REASON_CODE, IA_REASON_CODE (2)
dbTable:
None (2) · GPM_MODEL.MODEL (2) · GPM_PREDICTOR.PREDICTOR (2) · GPM_PREDICTOR.PREDICTOR_SWITCH (2) · MEDIA_NAME_CODE (2) · MEDIA_TYPE (2) · MEDIA_TYPE. MEDIA_NAME (2) · MEDIA_TYPE.MEDIA_NAME (2) · MEDIA_TYPE.MEDIA_TYPE_KEY (2) · process.process_name (2) · RESOURCE_STATE_REASON_GI2.HARDWARE_REASON (2) · RESOURCE_STATE_REASON_GI2.REASON_CODE (2) · RESOURCE_STATE_REASON_GI2.REASON_TYPE_CODE (2) · RESOURCE_STATE_REASON_GI2.SOFTWARE_REASON_KEY (2) · RESOURCE_STATE_REASON_GI2.SOFTWARE_REASON_VALUE (2) · solution.solution_name (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_1 (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_2 (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_3 (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_4 (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_5 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_1 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_2 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_3 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_4 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_5 (2)
usedIn:
None (6) · Predictive Routing AB Testing Report (4) · Predictive Routing Queue Statistics Report (4) · Predictive Routing Operational Report (4) · Predictive Routing Detail Report (4) · Agent State Details Report (4) · Predictive Routing Agent Occupancy (4) · Predictive Routing AB Testing Report (Hour) (4) · Agent Not Ready Reason Code Report (4)
Other values:
cloud:
None (2) · no (2) · yes (10)
premise:
None (2) · yes (10)
project:
None (10)
notproject:
None (10)
anchor:
AgentStateandReasonReasonCode (2) · AgentStateandReasonReasonKey (2) · AgentStateandReasonReasonTypeCode (2) · AgentStateandReasonReasonValue (2) · iWDCustomDim (2) · iWDDepartment (2) · iWDProcess (2) · iWDSolution (2) · PredictiveRoutingModel (2) · PredictiveRoutingPredictor (2) · PredictiveRoutingPredictorSwitch (2) · ServiceObjectsMediaType (2) · UserDataExampleDimension15 (2) · UserDataExampleDimension610 (2)

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