Drilldown: GCXI Attribute

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GCXI Attribute > displaysInFolder : Agent > Detail > State or Agent > State and Reason > Interaction State > Interaction Predictive Routing or Detail > Handling Attempt > Handling User Data Example or Outbound Contact > Agent Contact

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folder:
Agent (2) · Agent > State and Reason (2) · Business Attribute (2) · Outbound Contact (2) · Predictive Routing (2) · Service Objects (2) · User Data Example (2)
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (12)
displaysInFolder Premise:
None (12)
dataType:
None (2) · Char (2) · Character (4) · Text (8)
form:
None (10) · Employee ID (2) · First Name (2) · Group Name (2) · Last Name (2) · Media Name Code (2) · Media Type (2) · User Name (2)
lov:
None (8) · agentgroup_lov (2) · campaignname_lov (2) · customersegment_lov (2) · Dynamically generated based on the configuration of your contact center. (businessresult_lov) (2) · Dynamically generated from information that describes the configuration of business results in your contact center. (2) · interactionsubtype_lov (2) · interactiontype_lov (2) · none (2) · servicesubtype_lov (2) · servicetype_lov (2)
internalMetricID:
None (8) · ??? (2) · A_BUSINESS_RESULT,A_CA_BUSINESS_RESULT,T_BUSINESS_RESULT,Q_BUSINESS_RESULT,CA_BUSINESS_RESULT (2) · A_CA_CAMPAIGN_GROUP_NAME, CA_CAMPAIGN_GROUP_NAME (2) · A_CA_CAMPAIGN_NAME, CA_CAMPAIGN_NAME (2) · A_CUSTOMER_SEGMENT, A_CA_CUSTOMER_SEGMENT, T_CUSTOMER_SEGMENT, CA_CUSTOMER_SEGMENT, Q_CUSTOMER_SEGMENT (2) · A_INTERACTION_SUBTYPE, CA_INTERACTION_SUBTYPE, T_INTERACTION_SUBTYPE, IF_INTERACTION_SUBTYPE, IRF_INTERACTION_SUBTYPE_CODE, IA_AGENT_INTERACTION_SUBTYPE, Q_INTERACTION_SUBTYPE, T_IRF_INTERACTION_SUBTYPE_CODE (2) · A_INTERACTION_TYPE, A_CA_INTERACTION_TYPE, T_INTERACTION_TYPE, IF_INTERACTION_TYPE, IRF_INTERACTION_TYPE, IA_AGENT_INTERACTION_TYPE, IRSF_INTERACTION_TYPE, Q_INTERACTION_TYPE, T_IRF_INTERACTION_TYPE (2) · A_SERVICE_SUBTYPE, A_CA_SERVICE_SUBTYPE, CA_SERVICE_SUBTYPE, T_SERVICE_SUBTYPE, Q_SERVICE_SUBTYPE (2) · A_SERVICE_TYPE, A_CA_SERVICE_TYPE, CA_SERVICE_TYPE, T_SERVICE_TYPE, Q_SERVICE_TYPE (2) · STATE_REASON_CODE, IA_REASON_CODE (2)
dbTable:
'NO_VALUE')) (2) · 'UNKNOWN' (2) · CAMPAIGN.CAMPAIGN_NAME (2) · GPM_MODEL.MODEL (2) · GPM_PREDICTOR.PREDICTOR (2) · GPM_PREDICTOR.PREDICTOR_SWITCH (2) · GROUP_A.GROUP_NAME (WHERE GROUP_.GROUP_TYPE_CODE in ('AGENT' (2) · GROUP_CA.GROUP_NAME (2) · INTERACTION_DESCRIPTOR_GI2.BUSINESS_RESULT (2) · INTERACTION_DESCRIPTOR_GI2.CUSTOMER_SEGMENT (2) · INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE (2) · INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE_SUBTYPE (2) · INTERACTION_TYPE_GI2.INTERACTION_TYPE (2) · INTERACTION_TYPE_GI2.INTERACTION_TYPE_SUBTYPE (2) · MEDIA_NAME_CODE (2) · MEDIA_TYPE (2) · MEDIA_TYPE. MEDIA_NAME (2) · MEDIA_TYPE.MEDIA_NAME (2) · MEDIA_TYPE.MEDIA_TYPE_KEY (2) · RESOURCE_A.AGENT_NAME (2) · RESOURCE_STATE_REASON_GI2.HARDWARE_REASON (2) · RESOURCE_STATE_REASON_GI2.REASON_CODE (2) · RESOURCE_STATE_REASON_GI2.REASON_TYPE_CODE (2) · RESOURCE_STATE_REASON_GI2.SOFTWARE_REASON_KEY (2) · RESOURCE_STATE_REASON_GI2.SOFTWARE_REASON_VALUE (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_1 (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_2 (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_3 (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_4 (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_5 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_1 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_2 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_3 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_4 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_5 (2)
usedIn:
Agent Outbound Campaign Report (8) · None (6) · Agent Interval Based Report (6) · Interaction Handling Attempt Report (6) · Agent Utilization Report (6) · Predictive Routing Agent Occupancy (6) · Agent Summary Activity Report (Interaction) (6) · Predictive Routing Detail Report (6) · Agent Queue Report (6) · Agent Not Ready Report (6) · Agent Report (6) · Task Routing Agent Activity (6) · Agent Interaction Hierarchy Report (6) · Agent Group Queue Business Attribute Report (6) · Agent Activity (6) · Agent Group Business Attribute Report (6)
Other values:
cloud:
yes (12)
premise:
yes (12)
project:
None (12)
notproject:
None (12)
anchor:
AgentAgentGroup (2) · AgentAgentName (2) · AgentStateandReasonReasonCode (2) · AgentStateandReasonReasonKey (2) · AgentStateandReasonReasonTypeCode (2) · AgentStateandReasonReasonValue (2) · BusinessAttributeBusinessResult (2) · BusinessAttributeCustomerSegment (2) · BusinessAttributeInteractionSubtype (2) · BusinessAttributeInteractionType (2) · BusinessAttributeServiceSubtype (2) · BusinessAttributeServiceType (2) · OutboundContactCampaign (2) · OutboundContactCampaignGroup (2) · PredictiveRoutingModel (2) · PredictiveRoutingPredictor (2) · PredictiveRoutingPredictorSwitch (2) · ServiceObjectsMediaType (2) · UserDataExampleDimension15 (2) · UserDataExampleDimension610 (2)

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