Drilldown: GCXI Attribute

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GCXI Attribute > displaysInFolder : Agent > Activity > Queue or Billing Data or Designer > Bot or Detail > Transfer

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folder:
Agent (2) · Business Attribute (2) · Designer > Session (2) · Detail > Handling Attempt (2) · Queue (2)
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (10)
displaysInFolder Premise:
None (10)
dataType:
None (2) · Character (6) · Text (6)
form:
None (8) · Country Code (2) · Employee ID (2) · First Name (2) · Language Code (2) · Last Name (2) · Queue Type (2) · User Name (2)
lov:
None (2) · Dynamically generated from information that describes the configuration of business results in your contact center. (2) · interactionsubtype_lov (2) · interactiontype_lov (2) · none (2) · queuegroup_lov (2) · queue_lov (2) · servicesubtype_lov (2) · servicetype_lov (2)
internalMetricID:
None (6) · A_INTERACTION_SUBTYPE, CA_INTERACTION_SUBTYPE, T_INTERACTION_SUBTYPE, IF_INTERACTION_SUBTYPE, IRF_INTERACTION_SUBTYPE_CODE, IA_AGENT_INTERACTION_SUBTYPE, Q_INTERACTION_SUBTYPE, T_IRF_INTERACTION_SUBTYPE_CODE (2) · A_INTERACTION_TYPE, A_CA_INTERACTION_TYPE, T_INTERACTION_TYPE, IF_INTERACTION_TYPE, IRF_INTERACTION_TYPE, IA_AGENT_INTERACTION_TYPE, IRSF_INTERACTION_TYPE, Q_INTERACTION_TYPE, T_IRF_INTERACTION_TYPE (2) · A_QUEUE_GROUP, Q_QUEUE_GROUP (2) · A_SERVICE_SUBTYPE, A_CA_SERVICE_SUBTYPE, CA_SERVICE_SUBTYPE, T_SERVICE_SUBTYPE, Q_SERVICE_SUBTYPE (2) · A_SERVICE_TYPE, A_CA_SERVICE_TYPE, CA_SERVICE_TYPE, T_SERVICE_TYPE, Q_SERVICE_TYPE (2) · Q_QUEUE (2)
dbTable:
GROUP_Q.GROUP_NAME (WHERE GROUP_TYPE_CODE in ('QUEUE' (2) · INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE (2) · INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE_SUBTYPE (2) · INTERACTION_TYPE_GI2.INTERACTION_TYPE (2) · INTERACTION_TYPE_GI2.INTERACTION_TYPE_SUBTYPE (2) · RESOURCE_.RESOURCE_NAME (2) · RESOURCE_.RESOURCE_TYPE (2) · RESOURCE_A.AGENT_NAME (2) · RESOURCE_Q.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE='QUEUE') (2) · SDR_ENTRY_POINT.DNIS (2) · SDR_GEO_LOCATION.COUNTRY.NAME (2) · SDR_GEO_LOCATION.REGION (2) · SDR_LANGUAGE.LANGUAGE_NAME (2) · ‘UNKNOWN’ (2) · ’NO VALUE’)) (2)
usedIn:
Interaction Handling Attempt Report (6) · Agent Queue Report (6) · Transfer Detail Report (4) · Speed of Accept (seconds) Report (4) · Agent Wrap Report (4) · Agent Utilization Report (4) · Agent Summary Activity Report (Interaction) (4) · Queue Outline Report (4) · Queue Report (4) · Queue Summary Report (4) · Speed of Accept (hours) Report (4) · Agent Outbound Campaign Report (4) · Agent Report (4) · Agent Not Ready Report (4) · Agent Activity (4) · Agent Interval Based Report (4) · Task Routing Agent Activity (4) · Agent Interaction Hierarchy Report (4) · Agent Group Queue Business Attribute Report (4)
Other values:
cloud:
yes (10)
premise:
yes (10)
project:
None (10)
notproject:
None (10)
anchor:
AgentAgentName (2) · BusinessAttributeInteractionSubtype (2) · BusinessAttributeInteractionType (2) · BusinessAttributeServiceSubtype (2) · BusinessAttributeServiceType (2) · DesignerSessionCountry (2) · DesignerSessionDNIS (2) · DesignerSessionLanguage (2) · DesignerSessionRegion (2) · DetailHandlingAttemptSourceName (2) · DetailHandlingAttemptSourceType (2) · QueueQueue (2) · QueueQueueGroup (2)

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