Drilldown: GCXI Attribute

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GCXI Attribute > displaysInFolder : Agent > Activity > Queue or Agent > State and Reason > Interaction State or Queue > Queue Predictive Routing or iWD > Classification or None

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folder:
Other values:
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (32) · "none" (2) · none (2)
displaysInFolder Premise:
None (32)
dataType:
None (14) · Character (10) · Date (6) · Datetime (8) · Number (20) · SDR_SURVEY_ANSWERS.SURVEY_ANSWER_INT, SDR_SURVEY_ANSWERS.SURVEY_ANSWER_STR (2) · Text (26)
form:
None (32) · Last Name (4) · ID (4) · First Name (4) · Employee ID (4) · Queue Type (4) · User Name (4)
Other values:
lov:
None (24) · agentgroup_lov (2) · callbackchannel_lov (2) · callbacktype_lov (2) · callinglist_lov (2) · customersegment_lov (2) · daterange_lov (2) · Dynamically generated based on the configuration of your contact center. (businessresult_lov) (2) · hour_lov (4) · interactionsubtype_lov (2) · interactiontype_lov (4) · none (12) · queueandnone_lov (2) · queuegroup_lov (2) · queue_lov (6) · servicesubtype_lov (2) · servicetype_lov (2)
internalMetricID:
None (28) · ??? (6) · CAL_DATE (4) · F_YEAR, YEAR (4) · MONTH_YEAR_AGO (4) · MONTH_YEAR_NEXT (4) · F_MONTH, MONTH (4) · F_QRTR, QRTR (4)
Other values:
dbTable:
None (10) · RESOURCE_Q.RESOURCE_NAME (6) · DATE_TIME.LABEL_YYYY_WE (4) · DATE_TIME.LABEL_YYYY_QQ (4) · DATE_TIME.LABEL_YYYY_MM_DD_HH24 (4) · DATE_TIME.LABEL_YYYY_MM (4) · DATE_TIME.LABEL_YYYY (4) · DATE_TIME_YEAR_NEXT.LABEL_YYYY_MM (4) · INTERACTION_RESOURCE_FACT_GI2.RESOURCE_KEY (4) · RESOURCE_STATE.STATE_NAME (4) · INTERACTION_RESOURCE_FACT_GI2.IRF_ANCHOR (4) · INTERACTION_FACT_GI2.START_TS_TIME (4) · DATE_TIME_YEAR_AGO.LABEL_YYYY_MM (4) · INTERACTION_FACT_GI2.START_DATE_TIME_KEY (4) · IF_IRF_GPM_FACT_GI2.RESOURCE_KEY (4) · INTERACTION_FACT_GI2.END_TS_TIME (4)
Other values:
usedIn:
None (30) · Interaction Handling Attempt Report (14) · Queue Summary Report (8) · Agent Queue Report (8) · Predictive Routing Queue Statistics Report (8) · Callback Details Report (8) · Queue Outline Report (8) · Speed of Accept (seconds) Report (8) · Speed of Accept (hours) Report (8) · Predictive Routing Detail Report (8) · Agent Group Queue Business Attribute Report (8)
Other values:
cloud:
None (4) · no (4) · yes (30)
premise:
None (4) · no (2) · yes (32)
project:
None (32)
notproject:
None (32)
anchor:
Other values:

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