Drilldown: GCXI Attribute

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GCXI Attribute > displaysInFolder : Agent > Activity > Activity Call Survey or Co-browse or Outbound Contact > Contact Attempt

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folder:
Business Attribute (2) · Detail > Handling Attempt (2) · Outbound Contact (2) · Service Objects (2) · User Data Call Survey (2)
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (10)
displaysInFolder Premise:
None (10)
dataType:
None (2) · Character (4) · Number (2) · Text (6)
form:
None (8) · Group Name (2) · Last VQueue Type (2) · Media Name Code (2) · Media Type (2)
lov:
None (4) · campaignname_lov (2) · Dynamically generated based on the configuration of your contact center. (businessresult_lov) (2) · none (4) · queueandnone_lov (2) · servicesubtype_lov (2) · servicetype_lov (2)
internalMetricID:
None (6) · A_BUSINESS_RESULT,A_CA_BUSINESS_RESULT,T_BUSINESS_RESULT,Q_BUSINESS_RESULT,CA_BUSINESS_RESULT (2) · A_CA_CAMPAIGN_GROUP_NAME, CA_CAMPAIGN_GROUP_NAME (2) · A_CA_CAMPAIGN_NAME, CA_CAMPAIGN_NAME (2) · A_SERVICE_SUBTYPE, A_CA_SERVICE_SUBTYPE, CA_SERVICE_SUBTYPE, T_SERVICE_SUBTYPE, Q_SERVICE_SUBTYPE (2) · A_SERVICE_TYPE, A_CA_SERVICE_TYPE, CA_SERVICE_TYPE, T_SERVICE_TYPE, Q_SERVICE_TYPE (2)
dbTable:
AG2_AGENT_* (2) · AG2_AGENT_GRP_* (2) · AG2_AGENT_QUEUE_* (2) · AG2_ID_* (2) · CAMPAIGN.CAMPAIGN_NAME (2) · COBROWSE_FACT_GI2.IMEDIA_SERVER_IXN_GUID (2) · COBROWSE_FACT_GI2.MEDIA_SERVER_IXN_GUID (2) · GROUP_CA.GROUP_NAME (2) · INTERACTION_DESCRIPTOR_GI2.BUSINESS_RESULT (2) · INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE (2) · INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE_SUBTYPE (2) · INTERACTION_FACT_GI2.INTERACTION_ID (2) · INTERACTION_RESOURCE_FACT_GI2.INTERACTION_ID (2) · INTERACTION_RESOURCE_FACT_GI2.LAST_QUEUE_RESOURCE_KEY (2) · INTERACTION_RESOURCE_FACT_GI2.LAST_VQUEUE_RESOURCE_KEY (2) · INTERACTION_RES_FACT_TRNSFR_GI2.LAST_QUEUE_RESOURCE_KEY (2) · INTERACTION_RES_FACT_TRNSFR_GI2.LAST_VQUEUE_RESOURCE_KEY (2) · MEDIA_NAME_CODE (2) · MEDIA_TYPE (2) · MEDIA_TYPE. MEDIA_NAME (2) · MEDIA_TYPE.MEDIA_NAME (2) · MEDIA_TYPE.MEDIA_TYPE_KEY (2) · RESOURCE_Q.RESOURCE_KEY (2) · RESOURCE_Q.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE=’QUEUE’) (2) · RESOURCE_VQ.RESOURCE_KEY (2) · RESOURCE_VQ.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE=’QUEUE’) (2) · SDR_SESSION_FACT.INTERACTION_ID (2)
usedIn:
None (6) · Interaction Handling Attempt Report (6) · Business Metrics Executive Report (4) · Task Volume Report (4) · Task Routing Agent Activity (4) · Predictive Routing Detail Report (4) · Interaction Volume Business Attribute Report (4) · Interaction Volume Business Attribute Email Report (4) · Customer Perspective Report (4) · Contact Center Report (4) · Campaign Summary Report (4) · Campaign Callbacks Summary Report (4) · Co-browse Detail Report (4) · Agent Outbound Campaign Report (4) · Agent Group Queue Business Attribute Report (4) · Agent Activity (4) · Agent Group Business Attribute Report (4) · Transfer Detail Report (4)
Other values:
cloud:
yes (10)
premise:
yes (10)
project:
None (10)
notproject:
None (10)
anchor:
BusinessAttributeBusinessResult (2) · BusinessAttributeServiceSubtype (2) · BusinessAttributeServiceType (2) · DetailHandlingAttemptInteractionID (2) · DetailHandlingAttemptLastQueue (2) · DetailHandlingAttemptLastQueueKey (2) · DetailHandlingAttemptLastVQueue (2) · DetailHandlingAttemptLastVQueueKey (2) · DetailHandlingAttemptMediaServerIxnGuid (2) · OutboundContactCampaign (2) · OutboundContactCampaignGroup (2) · ServiceObjectsMediaType (2) · UserDataCallSurveyAgentScore (2) · UserDataCallSurveyCallScore (2) · UserDataCallSurveyCompanyScore (2) · UserDataCallSurveyIQ1IQ4 (2) · UserDataCallSurveyProductScore (2) · UserDataCallSurveySQ1SQ2 (2)

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Retrieved from "https://all.docs.genesys.com/Special:Drilldown/GCXI_Attribute (2024-11-12 05:18:45)"