Drilldown: GCXI Attribute

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GCXI Attribute > displaysInFolder : Agent > Activity > Activity Call Survey or Agent > Activity > Activity User Data Example or Agent > State and Reason > Interaction State or Co-browse

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folder:
Business Attribute (2) · Detail > Handling Attempt (2) · User Data Call Survey (2) · User Data Example (2)
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (8)
displaysInFolder Premise:
None (8)
dataType:
None (2) · Char (2) · Character (4) · Number (2) · Text (4)
form:
None (8) · Last VQueue Type (2)
lov:
categoryname_lov (2) · clactionabilitycategory, name_lov (2) · clsentimentcategoryname_lov (2) · influencecategoryname_lov (2) · interactionsubtype_lov (2) · interactiontype_lov (2) · none (6) · queueandnone_lov (2)
internalMetricID:
None (6) · ??? (2) · @A_CLASSIFY_ACTIONABILITY_CTGNAME, @T_CLASSIFY_ACTIONABILITY_CTGNAME (2) · @A_CLASSIFY_SENTIMENT_CTGNAME, @T_CLASSIFY_SENTIMENT_CTGNAME (2) · @A_CTGNAME, @T_CTGNAME (2) · @A_INFLUENCE_CATEGORY_CTGNAME, @T_INFLUENCE_CATEGORY_CTGNAME (2) · A_INTERACTION_SUBTYPE, CA_INTERACTION_SUBTYPE, T_INTERACTION_SUBTYPE, IF_INTERACTION_SUBTYPE, IRF_INTERACTION_SUBTYPE_CODE, IA_AGENT_INTERACTION_SUBTYPE, Q_INTERACTION_SUBTYPE, T_IRF_INTERACTION_SUBTYPE_CODE (2) · A_INTERACTION_TYPE, A_CA_INTERACTION_TYPE, T_INTERACTION_TYPE, IF_INTERACTION_TYPE, IRF_INTERACTION_TYPE, IA_AGENT_INTERACTION_TYPE, IRSF_INTERACTION_TYPE, Q_INTERACTION_TYPE, T_IRF_INTERACTION_TYPE (2)
dbTable:
AG2_AGENT_* (2) · AG2_AGENT_*.USER_DATA_KEY1 (2) · AG2_AGENT_GRP_* (2) · AG2_AGENT_GRP_*.USER_DATA_KEY1 (2) · AG2_AGENT_QUEUE_* (2) · AG2_AGENT_QUEUE_*.USER_DATA_KEY1 (2) · AG2_ID_* (2) · AG2_ID_*.USER_DATA_KEY1 (2) · COBROWSE_FACT_GI2.IMEDIA_SERVER_IXN_GUID (2) · COBROWSE_FACT_GI2.MEDIA_SERVER_IXN_GUID (2) · INTERACTION_FACT_GI2.INTERACTION_ID (2) · INTERACTION_RESOURCE_FACT_GI2.INTERACTION_ID (2) · INTERACTION_RESOURCE_FACT_GI2.LAST_QUEUE_RESOURCE_KEY (2) · INTERACTION_RESOURCE_FACT_GI2.LAST_VQUEUE_RESOURCE_KEY (2) · INTERACTION_RES_FACT_TRNSFR_GI2.LAST_QUEUE_RESOURCE_KEY (2) · INTERACTION_RES_FACT_TRNSFR_GI2.LAST_VQUEUE_RESOURCE_KEY (2) · INTERACTION_TYPE_GI2.INTERACTION_TYPE (2) · INTERACTION_TYPE_GI2.INTERACTION_TYPE_SUBTYPE (2) · RESOURCE_Q.RESOURCE_KEY (2) · RESOURCE_Q.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE=’QUEUE’) (2) · RESOURCE_VQ.RESOURCE_KEY (2) · RESOURCE_VQ.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE=’QUEUE’) (2) · SDR_SESSION_FACT.INTERACTION_ID (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_1 (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_2 (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_3 (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_4 (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_5 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_1 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_2 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_3 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_4 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_5 (2) · USER_DATA_GEN_ES.CLASSIFY_ACTIONABILITY_CTGNAME (2) · USER_DATA_GEN_ES.CLASSIFY_SENTIMENT_CTGNAME (2) · USER_DATA_GEN_ES.CTGNAME (2) · USER_DATA_GEN_ES.GEN_ES_ID (2) · USER_DATA_GEN_ES.SCREEN_ACTIONABILITY_CTGNAME (2) · USER_DATA_GEN_ES.SCREEN_SENTIMENT_CTGNAME (2)
usedIn:
None (6) · Abandoned Delay Report (2) · Agent Activity (2) · Agent Detail Activity Report (2) · Agent Group Business Attribute Report (2) · Agent Group Queue Business Attribute Report (2) · Agent Interaction Hierarchy Report (2) · Agent Interval Based Report (2) · Agent Not Ready Report (2) · Agent Outbound Campaign Report (2) · Agent Queue Report (2) · Agent Report (2) · Agent Social Engagement Report (2) · Agent Summary Activity Report (interaction) (2) · Agent Utilization Email Report (2) · Agent Utilization Report (2) · Agent Wrap Report (2) · Co-browse Detail Report (2) · Contact Center Dashboard (2) · Contact Center Report (2) · Interaction Flow Report (2) · Interaction Handling Attempt Report (4) · Interaction Volume Business Attribute Email Report (2) · Interaction Volume Business Attribute Report (2) · Predictive Routing Detail Report (2) · Queue Outline Report (2) · Queue Report (2) · Queue Summary Report (2) · Speed of Accept (hours) Report (2) · Speed of Accept (seconds) Report (2) · Task Routing Agent Activity (2) · Task Volume Report (2)
cloud:
yes (8)
premise:
yes (8)
project:
None (8)
notproject:
None (8)
anchor:
BusinessAttributeInteractionSubtype (2) · BusinessAttributeInteractionType (2) · DetailHandlingAttemptInteractionID (2) · DetailHandlingAttemptLastQueue (2) · DetailHandlingAttemptLastQueueKey (2) · DetailHandlingAttemptLastVQueue (2) · DetailHandlingAttemptLastVQueueKey (2) · DetailHandlingAttemptMediaServerIxnGuid (2) · UserDataCallSurveyAgentScore (2) · UserDataCallSurveyCallScore (2) · UserDataCallSurveyCompanyScore (2) · UserDataCallSurveyIQ1IQ4 (2) · UserDataCallSurveyProductScore (2) · UserDataCallSurveySQ1SQ2 (2) · UserDataExampleCategory (2) · UserDataExampleCategoryKey (2) · UserDataExampleClassifyActionabilityCategory (2) · UserDataExampleClassifySentimentCategory (2) · UserDataExampleDimension15 (2) · UserDataExampleDimension610 (2) · UserDataExampleInfluenceCategory (2) · UserDataExampleScreenActionabilityCategory (2) · UserDataExampleScreenSentimentCategory (2)

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