Drilldown: GCXI Attribute

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GCXI Attribute > displaysInFolder : Agent > Activity or Queue > Queue Predictive Routing or iWD > Classification or None

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folder:
Other values:
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (32) · "none" (2) · none (2)
displaysInFolder Premise:
None (32)
dataType:
None (14) · Character (12) · Date (6) · Datetime (8) · Number (22) · SDR_SURVEY_ANSWERS.SURVEY_ANSWER_INT, SDR_SURVEY_ANSWERS.SURVEY_ANSWER_STR (2) · Text (26)
form:
None (32) · User Name (4) · ID (4) · First Name (4) · Employee ID (4) · Last Name (4)
Other values:
lov:
None (26) · agentgroup_lov (2) · callbackchannel_lov (2) · callbacktype_lov (2) · callinglist_lov (2) · customersegment_lov (4) · daterange_lov (2) · Dynamically generated based on the configuration of your contact center. (businessresult_lov) (4) · Dynamically generated from information that describes the configuration of business results in your contact center. (2) · hour_lov (4) · interactionsubtype_lov (2) · interactiontype_lov (4) · none (12) · queueandnone_lov (2) · queue_lov (4) · servicesubtype_lov (4) · servicetype_lov (4)
internalMetricID:
None (28) · ??? (8) · A_SERVICE_SUBTYPE, A_CA_SERVICE_SUBTYPE, CA_SERVICE_SUBTYPE, T_SERVICE_SUBTYPE, Q_SERVICE_SUBTYPE (4) · F_MONTH, MONTH (4) · F_YEAR, YEAR (4) · MONTH_YEAR_AGO (4) · MONTH_YEAR_NEXT (4) · CAL_DATE (4) · A_SERVICE_TYPE, A_CA_SERVICE_TYPE, CA_SERVICE_TYPE, T_SERVICE_TYPE, Q_SERVICE_TYPE (4) · F_QRTR, QRTR (4) · A_CUSTOMER_SEGMENT, A_CA_CUSTOMER_SEGMENT, T_CUSTOMER_SEGMENT, CA_CUSTOMER_SEGMENT, Q_CUSTOMER_SEGMENT (4) · A_BUSINESS_RESULT,A_CA_BUSINESS_RESULT,T_BUSINESS_RESULT,Q_BUSINESS_RESULT,CA_BUSINESS_RESULT (4)
Other values:
dbTable:
None (10) · RESOURCE_Q.RESOURCE_NAME (6)
Other values:
usedIn:
None (30) · Interaction Handling Attempt Report (14) · Agent Interaction Hierarchy Report (8) · Chat Agent Stats (8) · Chat Engagement Report (8) · Agent Wrap Report (8) · Agent Utilization Report (8) · Agent Summary Activity Report (Interaction) (8) · Agent Report (8) · Agent Queue Report (8) · Agent Outbound Campaign Report (8) · Predictive Routing Detail Report (8) · Agent Not Ready Report (8) · Agent Interval Based Report (8) · Callback Details Report (8) · Agent Group Queue Business Attribute Report (8) · Agent Group Business Attribute Report (8) · Agent Activity (8) · Task Routing Agent Activity (8)
Other values:
cloud:
None (4) · no (4) · yes (30)
premise:
None (4) · no (2) · yes (32)
project:
None (32)
notproject:
None (32)
anchor:
Other values:

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