Drilldown: GCXI Attribute

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GCXI Attribute > displaysInFolder : Agent > Activity or Agent > Activity > Queue or Outbound Contact > Agent Contact

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folder:
Agent (2) · Business Attribute (2) · Outbound Contact (2) · Queue (2) · Service Objects (2)
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (10)
displaysInFolder Premise:
None (10)
dataType:
None (4) · Character (6) · Number (2) · Text (6)
form:
None (10) · Employee ID (2) · First Name (2) · Group Name (2) · Last Name (2) · Media Name Code (2) · Media Type (2) · Queue Type (2) · User Name (2)
lov:
None (6) · agentgroup_lov (2) · campaignname_lov (2) · customersegment_lov (2) · Dynamically generated based on the configuration of your contact center. (businessresult_lov) (2) · Dynamically generated from information that describes the configuration of business results in your contact center. (2) · interactionsubtype_lov (2) · interactiontype_lov (2) · queuegroup_lov (2) · queue_lov (2) · servicesubtype_lov (2) · servicetype_lov (2)
internalMetricID:
None (4) · ??? (2) · A_BUSINESS_RESULT,A_CA_BUSINESS_RESULT,T_BUSINESS_RESULT,Q_BUSINESS_RESULT,CA_BUSINESS_RESULT (2) · A_CA_CAMPAIGN_GROUP_NAME, CA_CAMPAIGN_GROUP_NAME (2) · A_CA_CAMPAIGN_NAME, CA_CAMPAIGN_NAME (2) · A_CUSTOMER_SEGMENT, A_CA_CUSTOMER_SEGMENT, T_CUSTOMER_SEGMENT, CA_CUSTOMER_SEGMENT, Q_CUSTOMER_SEGMENT (2) · A_INTERACTION_SUBTYPE, CA_INTERACTION_SUBTYPE, T_INTERACTION_SUBTYPE, IF_INTERACTION_SUBTYPE, IRF_INTERACTION_SUBTYPE_CODE, IA_AGENT_INTERACTION_SUBTYPE, Q_INTERACTION_SUBTYPE, T_IRF_INTERACTION_SUBTYPE_CODE (2) · A_INTERACTION_TYPE, A_CA_INTERACTION_TYPE, T_INTERACTION_TYPE, IF_INTERACTION_TYPE, IRF_INTERACTION_TYPE, IA_AGENT_INTERACTION_TYPE, IRSF_INTERACTION_TYPE, Q_INTERACTION_TYPE, T_IRF_INTERACTION_TYPE (2) · A_QUEUE_GROUP, Q_QUEUE_GROUP (2) · A_SERVICE_SUBTYPE, A_CA_SERVICE_SUBTYPE, CA_SERVICE_SUBTYPE, T_SERVICE_SUBTYPE, Q_SERVICE_SUBTYPE (2) · A_SERVICE_TYPE, A_CA_SERVICE_TYPE, CA_SERVICE_TYPE, T_SERVICE_TYPE, Q_SERVICE_TYPE (2) · Q_QUEUE (2)
dbTable:
None (2) · 'NO_VALUE')) (2) · 'UNKNOWN' (2) · AG2_AGENT_*.INTERACTION_TYPE_KEY (2) · AG2_AGENT_CAMPAIGN_*.INTERACTION_TYPE_KEY (2) · AG2_AGENT_GRP_*.INTERACTION_TYPE_KEY (2) · AG2_AGENT_QUEUE_*.INTERACTION_TYPE_KEY (2) · AG2_ID_*.INTERACTION_TYPE_KEY (2) · AG2_I_AGENT_*.INTERACTION_TYPE_KEY (2) · AG2_QUEUE_*.INTERACTION_TYPE_KEY (2) · AG2_QUEUE_ABN_*.INTERACTION_TYPE_KEY (2) · AG2_QUEUE_ACC_*.INTERACTION_TYPE_KEY (2) · CAMPAIGN.CAMPAIGN_NAME (2) · GROUP_A.GROUP_NAME (WHERE GROUP_.GROUP_TYPE_CODE in ('AGENT' (2) · GROUP_CA.GROUP_NAME (2) · GROUP_Q.GROUP_NAME (WHERE GROUP_TYPE_CODE in ('QUEUE' (2) · IF_IRF_GPM_FACT_GI2.INTERACTION_TYPE_KEY (2) · INTERACTION_DESCRIPTOR_GI2.BUSINESS_RESULT (2) · INTERACTION_DESCRIPTOR_GI2.CUSTOMER_SEGMENT (2) · INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE (2) · INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE_SUBTYPE (2) · INTERACTION_RESOURCE_FACT_GI2.INTERACTION_TYPE_KEY (2) · INTERACTION_RES_FACT_TRNSFR.INTERACTION_TYPE_KEY (2) · INTERACTION_TYPE_GI2.INTERACTION_TYPE (2) · INTERACTION_TYPE_GI2.INTERACTION_TYPE_KEY (2) · INTERACTION_TYPE_GI2.INTERACTION_TYPE_SUBTYPE (2) · MEDIA_NAME_CODE (2) · MEDIA_TYPE (2) · MEDIA_TYPE. MEDIA_NAME (2) · MEDIA_TYPE.MEDIA_NAME (2) · MEDIA_TYPE.MEDIA_TYPE_KEY (2) · RESOURCE_A.AGENT_NAME (2) · RESOURCE_Q.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE='QUEUE') (2) · ‘UNKNOWN’ (2) · ’NO VALUE’)) (2)
usedIn:
Agent Queue Report (8) · Agent Outbound Campaign Report (8) · Agent Group Queue Business Attribute Report (8) · Agent Report (6) · Agent Not Ready Report (6) · Agent Utilization Report (6) · Queue Outline Report (6) · Queue Report (6) · Queue Summary Report (6) · Speed of Accept (hours) Report (6) · Speed of Accept (seconds) Report (6) · Agent Interval Based Report (6) · Task Routing Agent Activity (6) · Agent Interaction Hierarchy Report (6) · Interaction Handling Attempt Report (6) · Agent Group Business Attribute Report (6) · Agent Activity (6) · Agent Summary Activity Report (Interaction) (6)
Other values:
cloud:
yes (10)
premise:
yes (10)
project:
None (10)
notproject:
None (10)
anchor:
AgentAgentGroup (2) · AgentAgentName (2) · BusinessAttributeBusinessResult (2) · BusinessAttributeCustomerSegment (2) · BusinessAttributeInteractionKey (2) · BusinessAttributeInteractionSubtype (2) · BusinessAttributeInteractionType (2) · BusinessAttributeServiceSubtype (2) · BusinessAttributeServiceType (2) · OutboundContactCampaign (2) · OutboundContactCampaignGroup (2) · QueueQueue (2) · QueueQueueGroup (2) · ServiceObjectsInteractionDescriptorKey (2) · ServiceObjectsMediaType (2) · ServiceObjectsResourceGroup (2) · ServiceObjectsResourceName (2)

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