Drilldown: GCXI Attribute

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GCXI Attribute > dbTable : INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE_SUBTYPE or MEDIA_TYPE or RESOURCE_STATE.STATE_NAME

Use the filters below to narrow your results.

folder:
Agent > Detail > State (2) · Agent > State and Reason (2) · Business Attribute (2) · Detail > Handling Attempt (2) · Detail > Handling Attempt > Handling Predictive Routing (2) · Detail > Transfer (2) · Service Objects (2)
displaysInFolder:
None (4) · Agent > Activity (4) · Agent > State and Reason (2) · Business Attribute (2) · Detail > Transfer (2) · Outbound Contact > Agent Contact (4) · Outbound Contact > Contact Attempt (4) · Queue (4)
displaysInFolder Cloud:
None (8)
displaysInFolder Premise:
None (8)
dataType:
Character (4) · Text (6)
form:
None (4) · Media Name Code (2) · Media Type (2) · State Type (2) · State Type Code (2)
lov:
None (4) · none (2) · servicesubtype_lov (4)
internalMetricID:
None (4) · A_SERVICE_SUBTYPE, A_CA_SERVICE_SUBTYPE, CA_SERVICE_SUBTYPE, T_SERVICE_SUBTYPE, Q_SERVICE_SUBTYPE (4) · IA_STATE_NAME (2) · STATE_STATE (2)
dbTable: (Click arrow to add another value)
usedIn:
Transfer Detail Report (6) · Interaction Handling Attempt Report (6) · Predictive Routing Detail Report (6) · Agent State Details Report (4) · Contact Center Report (4) · Task Volume Report (4)
Other values:
cloud:
yes (8)
premise:
yes (8)
project:
None (8)
notproject:
None (8)
anchor:
AgentDetailStateState (2) · AgentStateandReasonStateName (2) · BusinessAttributeServiceSubtype (2) · DetailHandlingAttemptHandlingPredictiveRoutingResourceState (2) · DetailHandlingAttemptResourceState (2) · DetailTransferSourceServiceSubtype (2) · ServiceObjectsMediaType (2)

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