Drilldown: GCXI Attribute

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GCXI Attribute > dbTable : IF_IRF_GPM_FACT_GI2.RESOURCE_KEY or INTERACTION_DESCRIPTOR_GI2.CUSTOMER_SEGMENT or ag2_chat_agent*.tenant_key

Use the filters below to narrow your results.

folder:
Agent (2) · Business Attribute (2) · Detail > Handling Attempt > Handling Predictive Routing (2) · Detail > Transfer (2) · Service Objects (2)
displaysInFolder:
None (6) · Agent > Activity (2) · Outbound Contact > Agent Contact (2) · Queue (2)
displaysInFolder Cloud:
None (8)
displaysInFolder Premise:
None (8)
dataType:
None (2) · Character (4) · Number (2) · Text (2)
form:
None (8)
lov:
None (4) · customersegment_lov (4) · none (2)
internalMetricID:
None (5) · ??? (1) · A_CUSTOMER_SEGMENT, A_CA_CUSTOMER_SEGMENT, T_CUSTOMER_SEGMENT, CA_CUSTOMER_SEGMENT, Q_CUSTOMER_SEGMENT (4)
dbTable: (Click arrow to add another value)
usedIn:
Predictive Routing Detail Report (6) · Interaction Handling Attempt Report (4) · Business Metrics Executive Report (4) · Interaction Volume Business Attribute Report (4) · Interaction Volume Business Attribute Email Report (4) · Transfer Detail Report (4) · Customer Perspective Report (4) · Agent Group Queue Business Attribute Report (4) · Agent Activity (4) · Agent Group Business Attribute Report (4) · Task Volume Report (4)
Other values:
cloud:
yes (8)
premise:
yes (8)
project:
None (8)
notproject:
None (8)
anchor:
AgentAgentResourceKey (2) · BusinessAttributeCustomerSegment (2) · BusinessAttributeSourceCustomerSegment (2) · DetailHandlingAttemptHandlingPredictiveRoutingHandlingResource (2) · ServiceObjectsTenant (2)

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