Drilldown: GCXI Attribute

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GCXI Attribute > dataType : Text or None

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folder:
Other values:
displaysInFolder:
None (28) · Agent > Activity (6) · Agent > Activity > Activity Call Survey (2) · Agent > Activity > Activity User Data Example (2) · Agent > Detail > State (2) · Agent > State and Reason (4) · Agent > State and Reason > Interaction State (2) · Agent > State and Reason > Interaction State > Interaction Predictive Routing (4) · Billing Data (2) · Business Attribute (2) · Business Attribute > BA Call Survey (2) · Business Attribute > BA Predictive Routing (2) · Business Attribute > BA User Data Example (2) · Chat > Agent (2) · Designer > Activity (2) · Designer > Bot (2) · Designer > Session Block (2) · Designer > Session Milestone (2) · Detail > Handling Attempt > Handling Predictive Routing (4) · Detail > Transfer (2) · iWD > Age (2) · iWD > Agent (2) · iWD > Capture (2) · iWD > Classification (2) · iWD > Queue (2) · Outbound Contact > Agent Contact (8) · Outbound Contact > Contact Attempt (6) · Queue (4) · Queue > Queue Predictive Routing (2) · Queue > Queue User Data Example (2)
displaysInFolder Cloud:
None (32) · "none" (2) · none (2)
displaysInFolder Premise:
None (32)
dataType: (Click arrow to add another value)
form:
None (32) · Agent Name (2) · Bail Out Milestone (2) · Bail Out Milestone Path (2) · Country Code (2) · Custom Dimension Attribute 1 (2) · Custom Dimension Attribute 2 (2) · Custom Dimension Attribute 3 (2) · Custom Dimension Attribute 4 (2) · Custom Dimension Attribute 5 (2) · Employee ID (4) · Final Disposition Type (2) · First Name (4) · Group Name (2) · ID (2) · Language Code (2) · Last Agent Name (2) · Last Milestone Path (2) · Last Name (4) · Media Name Code (2) · Media Type (2) · Milestone Name (2) · Milestone Path (2) · Priority Range 10 (2) · Priority Range 100 (2) · Priority Range 1000 (2) · Priority Range 5 (2) · Priority Range 50 (2) · Priority Range 500 (2) · QA Review Disposition Code (2) · Queue Type (2) · State Type Code (2) · Strike Out Milestone (2) · Strike Out Milestone Path (2) · Target Last VQueue Type (2) · User Disposition Type (2) · User Name (4)
lov:
None (24) · agentgroup_lov (2) · callbackchannel_lov (2) · callbacktype_lov (2) · callinglist_lov (2) · campaignname_lov (2) · Dynamically generated based on the configuration of your contact center. (businessresult_lov) (4) · Dynamically generated from information that describes the configuration of business results in your contact center. (2) · interactionsubtype_lov (2) · interactiontype_lov (4) · none (10) · queueandnone_lov (2) · queue_lov (2)
internalMetricID:
None (28) · ??? (8) · A_AGENT_GROUP, CA_AGENT_GROUP, AD_AGENT_GROUP, LIST OF VALUES IA_AGENT_GROUP (2) · A_BUSINESS_RESULT,A_CA_BUSINESS_RESULT,T_BUSINESS_RESULT,Q_BUSINESS_RESULT,CA_BUSINESS_RESULT (4) · A_CA_CAMPAIGN_GROUP_NAME, CA_CAMPAIGN_GROUP_NAME (2) · A_CA_CAMPAIGN_NAME, CA_CAMPAIGN_NAME (2) · A_INTERACTION_SUBTYPE, CA_INTERACTION_SUBTYPE, T_INTERACTION_SUBTYPE, IF_INTERACTION_SUBTYPE, IRF_INTERACTION_SUBTYPE_CODE, IA_AGENT_INTERACTION_SUBTYPE, Q_INTERACTION_SUBTYPE, T_IRF_INTERACTION_SUBTYPE_CODE (2) · A_INTERACTION_TYPE, A_CA_INTERACTION_TYPE, T_INTERACTION_TYPE, IF_INTERACTION_TYPE, IRF_INTERACTION_TYPE, IA_AGENT_INTERACTION_TYPE, IRSF_INTERACTION_TYPE, Q_INTERACTION_TYPE, T_IRF_INTERACTION_TYPE (2) · CA_CALLING_LIST_NAME (2) · CBF_CUSTOMER_NUMBER (2) · CBF_SERVICE_ID (2) · CB_CALLBACK_OFFER_TYPE (2) · CB_CALLBACK_TYPE (2) · CB_CALL_DIRECTION (2) · CB_CHANNEL (2) · CB_CONNECT_ORDER (2) · CB_DIAL_DIALOG_RESULT (2) · CB_FINAL_DIAL_RESULT (2) · CB_FINAL_TARGET (2) · CB_OFFER_TIMING (2) · CB_RESOURCE_NAME (2) · IA_STATE_NAME (2) · INTERACTION_TYPE_GI2.INTERACTION_TYPE (2) · IRSF_STATE (2) · MONTH_YEAR_AGO (2) · MONTH_YEAR_NEXT (2) · STATE_REASON_CODE, IA_REASON_CODE (2) · STATE_STATE (2)
dbTable:
None (10) · RESOURCE_Q.RESOURCE_NAME (6) · RESOURCE_A.AGENT_NAME (4) · RESOURCE_STATE.STATE_NAME (4) · INTERACTION_DESCRIPTOR_GI2.BUSINESS_RESULT (4)
Other values:
usedIn:
None (28) · Interaction Handling Attempt Report (8) · Predictive Routing Detail Report (8) · Agent Outbound Campaign Report (8) · Agent Interval Based Report (6) · Callback Details Report (6) · Chat Engagement Report (6) · Agent Wrap Report (6) · Agent Utilization Report (6) · Agent Summary Activity Report (Interaction) (6) · Predictive Routing Agent Occupancy (6) · Agent Report (6) · Agent Not Ready Report (6) · Agent Queue Report (6) · Task Routing Agent Activity (6) · Agent Interaction Hierarchy Report (6) · Agent Activity (6)
Other values:
cloud:
None (4) · no (4) · yes (28)
premise:
None (4) · no (2) · yes (30)
project:
None (32)
notproject:
None (32)
anchor:
Other values:

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Retrieved from "https://all.docs.genesys.com/Special:Drilldown/GCXI_Attribute (2024-05-06 02:06:16)"