Drilldown: GCXI Attribute

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GCXI Attribute > dataType: Text & lov : callbackchannel_lov or Other

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folder:
Agent (2) · Agent > Detail > Ixn State (2) · Agent > Group Membership (2) · Business Attribute (2) · Callback (2) · Callback > Detail (2) · Detail > Handling Attempt > Handling Predictive Routing (2) · Detail > Transfer (2) · iWD > Time (2) · User Data Call Survey (2) · User Data Example (2)
displaysInFolder:
None (10) · Agent > Activity (4) · Agent > Activity > Activity Call Survey (2) · Agent > State and Reason (2) · Agent > State and Reason > Interaction State (2) · Agent > State and Reason > Interaction State > Interaction Predictive Routing (2) · Billing Data (2) · Business Attribute > BA Call Survey (2) · Chat > Agent (2) · Detail > Handling Attempt > Handling Predictive Routing (2) · Detail > Transfer (2) · Outbound Contact > Agent Contact (4) · Outbound Contact > Contact Attempt (2) · Queue (2)
displaysInFolder Cloud:
None (14)
displaysInFolder Premise:
None (14)
dataType: (Click arrow to add another value)
form:
None (14) · Employee ID (2) · First Name (2) · Last Name (2) · Queue Type (2) · Target Last VQueue Type (2) · User Name (2)
lov: (Click arrow to add another value)
internalMetricID:
None (10) · A_AGENT_GROUP, CA_AGENT_GROUP, AD_AGENT_GROUP, LIST OF VALUES IA_AGENT_GROUP (2) · A_BUSINESS_RESULT,A_CA_BUSINESS_RESULT,T_BUSINESS_RESULT,Q_BUSINESS_RESULT,CA_BUSINESS_RESULT (4) · A_INTERACTION_SUBTYPE, CA_INTERACTION_SUBTYPE, T_INTERACTION_SUBTYPE, IF_INTERACTION_SUBTYPE, IRF_INTERACTION_SUBTYPE_CODE, IA_AGENT_INTERACTION_SUBTYPE, Q_INTERACTION_SUBTYPE, T_IRF_INTERACTION_SUBTYPE_CODE (2) · A_INTERACTION_TYPE, A_CA_INTERACTION_TYPE, T_INTERACTION_TYPE, IF_INTERACTION_TYPE, IRF_INTERACTION_TYPE, IA_AGENT_INTERACTION_TYPE, IRSF_INTERACTION_TYPE, Q_INTERACTION_TYPE, T_IRF_INTERACTION_TYPE (2) · CB_CALLBACK_OFFER_TYPE (2) · CB_CALLBACK_TYPE (2) · CB_CALL_DIRECTION (2) · CB_CHANNEL (2) · CB_DIAL_DIALOG_RESULT (2) · CB_FINAL_DIAL_RESULT (2) · CB_RESOURCE_NAME (2) · INTERACTION_TYPE_GI2.INTERACTION_TYPE (2) · MONTH_YEAR_AGO (2) · MONTH_YEAR_NEXT (2)
dbTable:
INTERACTION_DESCRIPTOR_GI2.BUSINESS_RESULT (4)
Other values:
usedIn:
None (12) · Agent Not Ready Report (4) · Agent Wrap Report (4) · Agent Utilization Report (4) · Agent Summary Activity Report (Interaction) (4) · Predictive Routing Detail Report (4) · Agent Report (4) · Agent Queue Report (4) · Agent Outbound Campaign Report (4) · Interaction Handling Attempt Report (4) · Agent Interval Based Report (4) · Task Routing Agent Activity (4) · Agent Interaction Hierarchy Report (4) · Agent Activity (4)
Other values:
cloud:
None (2) · yes (12)
premise:
None (2) · yes (12)
project:
None (14)
notproject:
None (14)
anchor:
Other values:

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