Drilldown: GCXI Attribute

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GCXI Attribute > displaysInFolder : Co-browse or Outbound Contact > Contact Attempt or None & dataType: Text

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folder:
Agent > Detail > Ixn State (2) · Agent > Detail > State (2) · Agent > Group Membership (2) · Agent > State and Reason (2) · Billing Data (2) · Business Attribute (2) · Callback (2) · Callback > Detail (2) · Chat (2) · Chat > Thread (2) · Chat Bot (2) · Co-browse (2) · Designer (2) · Designer > Bot (2) · Designer > Session (2) · Designer > Session > Detail (2) · Designer > Session Block (2) · Designer > Session Milestone (2) · Designer > Survey (2) · Detail > Handling Attempt > Handling Predictive Routing (2) · Detail > Transfer (2) · iWD > Agent (2) · iWD > Capture (2) · iWD > Classification (2) · iWD > Queue (2) · iWD > Service Objects (2) · iWD > Time (2) · Predictive Routing (2) · Service Objects (2) · User Data Example (2)
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (26)
displaysInFolder Premise:
None (26)
dataType: (Click arrow to add another value)
form:
None (26) · Employee ID (2) · First Name (2) · Last Milestone Path (2) · Last Name (2) · Media Name Code (2) · Media Type (2) · Milestone Name (2) · Milestone Path (2) · Priority Range 10 (2) · Priority Range 100 (2) · Priority Range 1000 (2) · Priority Range 5 (2) · Priority Range 50 (2) · Priority Range 500 (2) · Queue Type (2) · State Type Code (2) · Target Last VQueue Type (2) · User Name (2)
lov:
None (20) · agentgroup_lov (2) · callbackchannel_lov (2) · callbacktype_lov (2) · Dynamically generated based on the configuration of your contact center. (businessresult_lov) (4) · interactiontype_lov (2) · none (8) · queueandnone_lov (2) · queue_lov (2)
internalMetricID:
None (20) · ??? (4) · A_AGENT_GROUP, CA_AGENT_GROUP, AD_AGENT_GROUP, LIST OF VALUES IA_AGENT_GROUP (2) · A_BUSINESS_RESULT,A_CA_BUSINESS_RESULT,T_BUSINESS_RESULT,Q_BUSINESS_RESULT,CA_BUSINESS_RESULT (4) · CBF_CUSTOMER_NUMBER (2) · CBF_SERVICE_ID (2) · CB_CALLBACK_OFFER_TYPE (2) · CB_CALLBACK_TYPE (2) · CB_CALL_DIRECTION (2) · CB_CHANNEL (2) · CB_CONNECT_ORDER (2) · CB_DIAL_DIALOG_RESULT (2) · CB_FINAL_DIAL_RESULT (2) · CB_FINAL_TARGET (2) · CB_OFFER_TIMING (2) · CB_RESOURCE_NAME (2) · IA_STATE_NAME (2) · INTERACTION_TYPE_GI2.INTERACTION_TYPE (2) · IRSF_STATE (2) · MONTH_YEAR_AGO (2) · MONTH_YEAR_NEXT (2) · STATE_STATE (2)
dbTable:
None (4) · INTERACTION_DESCRIPTOR_GI2.BUSINESS_RESULT (4) · RESOURCE_STATE.STATE_NAME (4)
Other values:
usedIn:
None (20) · Predictive Routing Detail Report (8) · Interaction Handling Attempt Report (6) · Agent State Details Report (4) · Task Volume Report (4) · Interaction Volume Business Attribute Report (4) · Interaction Volume Business Attribute Email Report (4) · Contact Center Report (4) · Chat Session Report (4) · Chat Interaction Stats (4) · Chat Engagement Report (4) · Chat Agent Stats (4) · Business Metrics Executive Report (4) · Co-browse Detail Report (4) · Transfer Detail Report (4) · Agent Group Business Attribute Report (4) · Agent Group Queue Business Attribute Report (4) · Agent Activity (4)
Other values:
cloud:
None (4) · no (4) · yes (20)
premise:
None (4) · yes (22)
project:
None (26)
notproject:
None (26)
anchor:
Other values:

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