Drilldown: GCXI Attribute

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GCXI Attribute > dataType: Character & internalMetricID: None & project: None

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folder:
Agent (2) · Detail > Handling Attempt (2) · Detail > Handling Attempt > Handling Predictive Routing (2) · Detail > Transfer (2) · iWD (2) · iWD > Agent (2) · iWD > Time (2)
displaysInFolder:
None (4) · Agent > Activity (2) · Agent > State and Reason (2) · Chat > Agent (2) · Co-browse (2) · Detail > Transfer (2) · Outbound Contact > Agent Contact (2)
displaysInFolder Cloud:
None (6)
displaysInFolder Premise:
None (6)
dataType: (Click arrow to add another value)
form:
None (6) · Handling Resource Type (2) · Last VQueue Type (2) · Source Last VQueue Type (2) · State Type (2) · Strategy Type (2) · Target Last Queue Type (2)
lov:
None (2) · agentgroup_lov (2) · hour_lov (2) · none (2) · queueandnone_lov (2) · queue_lov (2)
internalMetricID: (Click arrow to add another value)
dbTable:
'NO_VALUE')) (2) · 'UNKNOWN' (2) · COBROWSE_FACT_GI2.IMEDIA_SERVER_IXN_GUID (2) · COBROWSE_FACT_GI2.MEDIA_SERVER_IXN_GUID (2) · DATE_TIME.LABEL_YYYY_MM_DD_HH24 (2) · Depending on the value of ROUTING_TARGET_TYPE_CODE (2) · GROUP_A.GROUP_NAME (WHERE GROUP_.GROUP_TYPE_CODE in ('AGENT' (2) · INTERACTION_DESCR_RCV_GI2.CUSTOMER_SEGMENT (2) · INTERACTION_FACT_GI2.MEDIA_SERVER_IXN_GUID (2) · INTERACTION_FACT_GI2.MEDIA_SERVER_ROOT_IXN_ID (2) · INTERACTION_FACT_GI2.SOURCE_ADDRESS (2) · INTERACTION_FACT_GI2.TARGET_ADDRESS (2) · INTERACTION_TYPE.[INTERACTION_TYPE_NAME] (2) · INTERACTION_TYPE.[INTERACTION_TYPE_SUBTYPE] (2) · IRF_USER_DATA_GEN_1.CASE_ID (2) · MEDIA_TYPE.[MEDIA_TYPE_NAME] (2) · one of the following or NULL: *ROUTING_TARGET.AGENT_GROUP_NAME *ROUTING_TARGET.PLACE_GROUP_NAME *ROUTING_TARGET.SKILL_EXPRESSION (2) · RESOURCE_.RESOURCE_NAME (2) · RESOURCE_.RESOURCE_TYPE (2) · RESOURCE_IVR.RESOURCE_NAME (2) · RESOURCE_Q.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE=’QUEUE’) (2) · RESOURCE_RCV_Q.RESOURCE_NAME (2) · RESOURCE_STATE.STATE_NAME (2) · RESOURCE_TARGET.RESOURCE_NAME (2) · RESOURCE_VQ.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE=’QUEUE’) (2) · ROUTING_TARGET.ROUTING_TARGET_TYPE (2) · ROUTING_TARGET.TARGET_OBJECT_SELECTED (2) · SDR_SESSION_FACT.INTERACTION_ID (2) · STRATEGY.STRATEGY_NAME (2) · TECHNICAL_DESCRIPTOR.RESOURCE_ROLE (2) · TECHNICAL_DESCRIPTOR.RESULT_REASON (2) · TECHNICAL_DESCRIPTOR.ROLE_REASON (2) · TECHNICAL_DESCRIPTOR.TECHNICAL_RESULT (2) · WHERE RESOURCE_TYPE_CODE=’QUEUE’ (2)
usedIn:
None (4) · Agent Group Business Attribute Report (2) · Agent Group Interaction Handling Report (2) · Agent Group Queue Business Attribute Report (2) · Agent Task Dashboard (2) · Async Chat Dashboard (2) · Capture Point Business Value Report (2) · Capture Point Task Duration Report (2) · Chat Agent Stats (2) · Chat Engagement Report (2) · Co-browse Detail Report (2) · Customer Segment Service Level Report (2) · Interaction Flow Report (2) · Interaction Handling Attempt Report (2) · Intraday Process Report (2) · Predictive Routing Detail Report (2) · Resource Performance Report (2) · Task Age Report (2) · Task Detail Report (2) · Task Routing Agent Group Activity (2) · Task Routing Agent Group Summary Activity (2) · Task Work Detail Report (2) · Transfer Detail Report (2)
cloud:
None (2) · yes (4)
premise:
None (2) · yes (4)
project: (Click arrow to add another value)
notproject:
None (6)
anchor:
AgentAgentGroup (2) · DetailHandlingAttemptCaseID (2) · DetailHandlingAttemptFrom (2) · DetailHandlingAttemptGUID (2) · DetailHandlingAttemptHandlingPredictiveRoutingTechnicalResult (2) · DetailHandlingAttemptHandlingPredictiveRoutingTechnicalResultReason (2) · DetailHandlingAttemptHandlingPredictiveRoutingTechnicalResultReasonRole (2) · DetailHandlingAttemptHandlingPredictiveRoutingTechnicalResultRoleReason (2) · DetailHandlingAttemptHandlingResource (2) · DetailHandlingAttemptLastIVR (2) · DetailHandlingAttemptLastQueue (2) · DetailHandlingAttemptLastVQueue (2) · DetailHandlingAttemptMediaServerIxnGuid (2) · DetailHandlingAttemptResourceState (2) · DetailHandlingAttemptRootID (2) · DetailHandlingAttemptRoutingTarget (2) · DetailHandlingAttemptRoutingTargetSelected (2) · DetailHandlingAttemptRoutingTargetType (2) · DetailHandlingAttemptSourceName (2) · DetailHandlingAttemptSourceTechnicalResultReasonRole (2) · DetailHandlingAttemptSourceType (2) · DetailHandlingAttemptStrategyName (2) · DetailHandlingAttemptTechnicalResult (2) · DetailHandlingAttemptTechnicalResultReason (2) · DetailHandlingAttemptTechnicalResultRoleReason (2) · DetailHandlingAttemptTo (2) · DetailTransferSourceLastQueue (2) · DetailTransferSourceLastVQueue (2) · DetailTransferSourceTechnicalResult (2) · DetailTransferSourceTechnicalResultReason (2) · DetailTransferSourceTechnicalResultReasonRole (2) · DetailTransferSourceTechnicalResultRoleReason (2) · DetailTransferTargetCustomerSegment (2) · DetailTransferTargetLastQueue (2) · iWDClassificationInteractionSubtype (2) · iWDClassificationInteractionType (2) · iWDClassificationMediaType (2) · iWDTimeHour (2)

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