Drilldown: GCXI Attribute

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GCXI Attribute > dataType : Character or Date or Text & internalMetricID: None

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folder:
Agent (2) · Agent > State and Reason (2) · Billing Data (2) · Callback > Detail (2) · Chat (2) · Chat > Thread (2) · Chat Bot (2) · Co-browse (2) · Designer (2) · Designer > Bot (2) · Designer > Session (2) · Designer > Session > Detail (2) · Designer > Session Block (2) · Designer > Session Milestone (2) · Designer > Survey (2) · Detail > Handling Attempt (2) · Detail > Handling Attempt > Handling Predictive Routing (2) · Detail > Transfer (2) · iWD (2) · iWD > Agent (2) · iWD > Capture (2) · iWD > Classification (2) · iWD > Queue (2) · iWD > Service Objects (2) · iWD > Time (2) · Predictive Routing (2) · Service Objects (2) · User Data Call Survey (2) · User Data Example (2)
displaysInFolder:
None (18) · Agent > Activity (4) · Agent > Activity > Activity Call Survey (2) · Agent > Detail > State (2) · Agent > State and Reason (4) · Agent > State and Reason > Interaction State > Interaction Predictive Routing (2) · Billing Data (2) · Business Attribute (2) · Business Attribute > BA Call Survey (2) · Business Attribute > BA Predictive Routing (2) · Chat > Agent (2) · Co-browse (2) · Designer > Activity (2) · Designer > Bot (2) · Designer > Session Block (2) · Designer > Session Milestone (2) · Detail > Handling Attempt > Handling Predictive Routing (2) · Detail > Transfer (2) · iWD > Agent (2) · Outbound Contact > Agent Contact (4) · Outbound Contact > Contact Attempt (2) · Queue (2) · Queue > Queue Predictive Routing (2)
displaysInFolder Cloud:
None (26)
displaysInFolder Premise:
None (26)
dataType: (Click arrow to add another value)
form:
None (24) · Agent Name (2) · Employee ID (4) · Final Disposition Type (2) · First Name (4) · Handling Resource Type (2) · Language Code (2) · Last Milestone Path (2) · Last Name (4) · Last VQueue Type (2) · Media Name Code (2) · Media Type (2) · Milestone Name (2) · Milestone Path (2) · Priority Range 10 (2) · Priority Range 100 (2) · Priority Range 1000 (2) · Priority Range 5 (2) · Priority Range 50 (2) · Priority Range 500 (2) · Source Last VQueue Type (2) · State Type (2) · Strategy Type (2) · Target Last Queue Type (2) · Target Last VQueue Type (2) · User Disposition Type (2) · User Name (4)
lov:
None (18) · agentgroup_lov (2) · Dynamically generated from information that describes the configuration of business results in your contact center. (2) · hour_lov (2) · none (10) · queueandnone_lov (2) · queue_lov (2)
internalMetricID: (Click arrow to add another value)
dbTable:
None (4) · INTERACTION_FACT_GI2.START_TS_TIME (4) · RESOURCE_A.AGENT_NAME (4)
Other values:
usedIn:
None (20) · Interaction Handling Attempt Report (8) · Predictive Routing Detail Report (6) · Chat Engagement Report (6) · Co-browse Detail Report (6) · Chat Agent Stats (6)
Other values:
cloud:
None (4) · no (4) · yes (20)
premise:
None (4) · no (2) · yes (22)
project:
None (26)
notproject:
None (26)
anchor:
Other values:

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