Drilldown: GCXI Attribute

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GCXI Attribute > dataType : Character or Date or Text

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folder:
Agent (2) · Agent > Detail > Ixn State (2) · Agent > Detail > State (2) · Agent > Group Membership (2) · Agent > State and Reason (2) · Billing Data (2) · Business Attribute (2) · Callback (2) · Callback > Detail (2) · Chat (2) · Chat > Thread (2) · Chat Bot (2) · Co-browse (2) · Designer (2) · Designer > Bot (2) · Designer > Session (2) · Designer > Session > Detail (2) · Designer > Session Block (2) · Designer > Session Milestone (2) · Designer > Survey (2) · Detail > Handling Attempt (2) · Detail > Handling Attempt > Handling Predictive Routing (2) · Detail > Transfer (2) · iWD (2) · iWD > Agent (2) · iWD > Capture (2) · iWD > Classification (2) · iWD > Queue (2) · iWD > Service Objects (2) · iWD > Time (2) · Predictive Routing (2) · Queue (2) · Service Objects (2) · Time (2) · User Data Call Survey (2) · User Data Example (2)
displaysInFolder:
None (28) · Agent > Activity (6) · Agent > Activity > Activity Call Survey (2) · Agent > Activity > Activity User Data Example (2) · Agent > Activity > Queue (2) · Agent > Detail > State (2) · Agent > State and Reason (4) · Agent > State and Reason > Interaction State (2) · Agent > State and Reason > Interaction State > Interaction Predictive Routing (4) · Billing Data (2) · Business Attribute (2) · Business Attribute > BA Call Survey (2) · Business Attribute > BA Predictive Routing (2) · Business Attribute > BA User Data Example (2) · Chat > Agent (2) · Co-browse (2) · Designer > Activity (2) · Designer > Bot (2) · Designer > Session Block (2) · Designer > Session Milestone (2) · Detail > Handling Attempt > Handling Predictive Routing (4) · Detail > Transfer (4) · iWD > Agent (2) · Outbound Contact > Agent Contact (6) · Outbound Contact > Contact Attempt (4) · Queue (4) · Queue > Queue Predictive Routing (2) · Queue > Queue User Data Example (2)
displaysInFolder Cloud:
None (32)
displaysInFolder Premise:
None (32)
dataType: (Click arrow to add another value)
form:
None (32) · Agent Name (2) · Employee ID (4) · Final Disposition Type (2) · First Name (4) · Handling Resource Type (2) · Language Code (2) · Last Milestone Path (2) · Last Name (4) · Last VQueue Type (2) · Media Name Code (2) · Media Type (2) · Milestone Name (2) · Milestone Path (2) · Priority Range 10 (2) · Priority Range 100 (2) · Priority Range 1000 (2) · Priority Range 5 (2) · Priority Range 50 (2) · Priority Range 500 (2) · Queue Type (4) · Source Last VQueue Type (2) · State Type (2) · State Type Code (2) · Strategy Type (2) · Target Last Queue Type (2) · Target Last VQueue Type (2) · User Disposition Type (2) · User Name (4) · Workbin Name (2)
lov:
None (22) · agentgroup_lov (2) · callbackchannel_lov (2) · callbacktype_lov (2) · categoryname_lov (2) · clactionabilitycategory, name_lov (2) · clsentimentcategoryname_lov (2) · customersegment_lov (4) · daterange_lov (2) · Dynamically generated based on the configuration of your contact center. (businessresult_lov) (4) · Dynamically generated from information that describes the configuration of business results in your contact center. (2) · hour_lov (4) · influencecategoryname_lov (2) · interactionsubtype_lov (2) · interactiontype_lov (4) · none (14) · queueandnone_lov (2) · queuegroup_lov (2) · queue_lov (6) · servicesubtype_lov (4) · servicetype_lov (4)
internalMetricID:
None (26) · ??? (4) · MONTH_YEAR_NEXT (4) · MONTH_YEAR_AGO (4) · A_BUSINESS_RESULT,A_CA_BUSINESS_RESULT,T_BUSINESS_RESULT,Q_BUSINESS_RESULT,CA_BUSINESS_RESULT (4) · A_CUSTOMER_SEGMENT, A_CA_CUSTOMER_SEGMENT, T_CUSTOMER_SEGMENT, CA_CUSTOMER_SEGMENT, Q_CUSTOMER_SEGMENT (4) · F_QRTR, QRTR (4) · A_SERVICE_SUBTYPE, A_CA_SERVICE_SUBTYPE, CA_SERVICE_SUBTYPE, T_SERVICE_SUBTYPE, Q_SERVICE_SUBTYPE (4) · A_SERVICE_TYPE, A_CA_SERVICE_TYPE, CA_SERVICE_TYPE, T_SERVICE_TYPE, Q_SERVICE_TYPE (4)
Other values:
dbTable:
None (4) · DATE_TIME.LABEL_YYYY_MM_DD_HH24 (4) · INTERACTION_FACT_GI2.START_TS_TIME (4) · INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE_SUBTYPE (4) · INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE (4) · INTERACTION_DESCRIPTOR_GI2.CUSTOMER_SEGMENT (4) · INTERACTION_DESCRIPTOR_GI2.BUSINESS_RESULT (4) · RESOURCE_A.AGENT_NAME (4) · RESOURCE_STATE.STATE_NAME (4) · DATE_TIME_YEAR_NEXT.LABEL_YYYY_MM (4) · DATE_TIME_YEAR_AGO.LABEL_YYYY_MM (4) · DATE_TIME.LABEL_YYYY_QQ (4)
Other values:
usedIn:
None (26) · Interaction Handling Attempt Report (10) · Agent Queue Report (10) · Agent Group Queue Business Attribute Report (10)
Other values:
cloud:
None (4) · no (4) · yes (26)
premise:
None (4) · no (2) · yes (28)
project:
None (32)
notproject:
None (32)
anchor:
Other values:

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