Drilldown: GCXI Attribute

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GCXI Attribute > usedIn : Agent Report or Co-browse Detail Report & cloud: yes

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folder:
Agent (2) · Business Attribute (2) · Co-browse (2) · Detail > Handling Attempt (2) · Service Objects (2) · Time (2)
displaysInFolder:
None (4) · Agent > Activity (6) · Agent > State and Reason (4) · Agent > State and Reason > Interaction State (2) · Agent > State and Reason > Interaction State > Interaction Predictive Routing (2) · Billing Data (2) · Business Attribute (2) · Chat > Agent (2) · Co-browse (2) · Detail > Handling Attempt > Handling Predictive Routing (2) · Detail > Transfer (2) · Outbound Contact > Agent Contact (6) · Outbound Contact > Contact Attempt (2) · Queue (4)
displaysInFolder Cloud:
None (12)
displaysInFolder Premise:
None (12)
dataType:
Character (4) · Date (2) · Datetime (2) · Number (4) · Text (8)
form:
None (8) · Employee ID (4) · First Name (4) · Last Name (4) · Last VQueue Type (2) · Media Name Code (2) · Media Type (2) · User Name (4)
lov:
None (4) · Dynamically generated from information that describes the configuration of business results in your contact center. (2) · interactiontype_lov (2) · none (6) · queueandnone_lov (2)
internalMetricID:
None (8) · A_INTERACTION_TYPE, A_CA_INTERACTION_TYPE, T_INTERACTION_TYPE, IF_INTERACTION_TYPE, IRF_INTERACTION_TYPE, IA_AGENT_INTERACTION_TYPE, IRSF_INTERACTION_TYPE, Q_INTERACTION_TYPE, T_IRF_INTERACTION_TYPE (2) · F_DAY, DAY (2)
dbTable:
Calculated based on INTERACTION_FACT_GI2.END_TS and INTERACTION_FACT_GI2.START_TS (2) · COBROWSE_FACT_GI2.PAGE_END_TIME (2) · COBROWSE_FACT_GI2.PAGE_START_TIME (2) · COBROWSE_FACT_GI2.PAGE_URL (2) · COBROWSE_FACT_GI2.SEGMENT_END_TIME (2) · COBROWSE_FACT_GI2.SEGMENT_START_TIME (2) · COBROWSE_FACT_GI2.SESSION_END_TIME (2) · COBROWSE_FACT_GI2.SESSION_END_TIME minus COBROWSE_FACT_GI2.SESSION_START_TIME (2) · COBROWSE_FACT_GI2.SESSION_START_TIME (2) · COBROWSE_FACT_GI2.SESSION_TOKEN (2) · COBROWSE_FACT_GI2.START_DATE_TIME_KEY (2) · COBROWSE_MODE.SEGMENT_MODE (2) · COBROWSE_PAGE.PAGE_TITLE (2) · DATE_TIME.LABEL_YYYY_MM_DD (2) · FORECAST_DATE_TIME.LABEL_YYYY_MM_DD (2) · INTERACTION_FACT_GI2.END_TS_TIME (2) · INTERACTION_FACT_GI2.START_TS_TIME (2) · INTERACTION_RESOURCE_FACT_GI2.IRF_ANCHOR (2) · INTERACTION_RESOURCE_FACT_GI2.LAST_QUEUE_RESOURCE_KEY (2) · INTERACTION_RESOURCE_FACT_GI2.LAST_VQUEUE_RESOURCE_KEY (2) · INTERACTION_RESOURCE_FACT_GI2.RESOURE_KEY (2) · INTERACTION_RES_FACT_TRNSFR_GI2.LAST_QUEUE_RESOURCE_KEY (2) · INTERACTION_RES_FACT_TRNSFR_GI2.LAST_VQUEUE_RESOURCE_KEY (2) · INTERACTION_TYPE_GI2.INTERACTION_TYPE (2) · MEDIA_NAME_CODE (2) · MEDIA_TYPE (2) · MEDIA_TYPE. MEDIA_NAME (2) · MEDIA_TYPE.MEDIA_NAME (2) · MEDIA_TYPE.MEDIA_TYPE_KEY (2) · RESOURCE_A.AGENT_NAME (4) · RESOURCE_Q.RESOURCE_KEY (2) · RESOURCE_Q.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE=’QUEUE’) (2) · RESOURCE_VQ.RESOURCE_KEY (2) · RESOURCE_VQ.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE=’QUEUE’) (2)
usedIn: (Click arrow to add another value)
cloud: (Click arrow to add another value)
premise:
yes (12)
project:
None (12)
notproject:
None (12)
anchor:
AgentAgentName (2) · BusinessAttributeInteractionType (2) · CobrowseCobrowseDuration (2) · CobrowseCobrowseEndTime (2) · CobrowseCobrowseSessionID (2) · CobrowseCobrowseStartTime (2) · CobrowseHandlingAgentName (2) · CobrowseInteractionDuration (2) · CobrowseIrfAnchor (2) · CobrowseMode (2) · CobrowseModeEndTime (2) · CobrowseModeStartTime (2) · CobrowsePageEndTime (2) · CobrowsePageStartTime (2) · CobrowsePageTitle (2) · CobrowsePageUrl (2) · CobrowseResourceSessionKey (2) · CobrowseStartDateTimeKey (2) · DetailHandlingAttemptInteractionEndTime (2) · DetailHandlingAttemptInteractionStartTime (2) · DetailHandlingAttemptLastQueue (2) · DetailHandlingAttemptLastQueueKey (2) · DetailHandlingAttemptLastVQueue (2) · DetailHandlingAttemptLastVQueueKey (2) · ServiceObjectsMediaType (2) · TimeDay (2)

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