Drilldown: GCXI Attribute

Choose a table:

GCXI Attribute > displaysInFolder

: Agent > State and Reason

or Co-browse

or Detail > Handling Attempt > Handling User Data Example

or Outbound Contact > Contact Attempt

& cloud: yes

Use the filters below to narrow your results.

Agent (2) · Business Attribute (2) · Detail > Handling Attempt (2) · Outbound Contact (2) · Service Objects (2) · User Data Example (2)

None (12)

None (2) · Char (2) · Character (6) · Number (2) · Text (6)

None (10) · Employee ID (2) · First Name (2) · Group Name (2) · Last Name (2) · Last VQueue Type (2) · Media Name Code (2) · Media Type (2) · User Name (2)

None (4) · agentgroup_lov (2) · campaignname_lov (2) · Dynamically generated based on the configuration of your contact center. (businessresult_lov) (2) · Dynamically generated from information that describes the configuration of business results in your contact center. (2) · none (4) · queueandnone_lov (2) · servicesubtype_lov (2) · servicetype_lov (2)

None (8) · A_BUSINESS_RESULT,A_CA_BUSINESS_RESULT,T_BUSINESS_RESULT,Q_BUSINESS_RESULT,CA_BUSINESS_RESULT (2) · A_CA_CAMPAIGN_GROUP_NAME, CA_CAMPAIGN_GROUP_NAME (2) · A_CA_CAMPAIGN_NAME, CA_CAMPAIGN_NAME (2) · A_SERVICE_SUBTYPE, A_CA_SERVICE_SUBTYPE, CA_SERVICE_SUBTYPE, T_SERVICE_SUBTYPE, Q_SERVICE_SUBTYPE (2) · A_SERVICE_TYPE, A_CA_SERVICE_TYPE, CA_SERVICE_TYPE, T_SERVICE_TYPE, Q_SERVICE_TYPE (2)

'NO_VALUE')) (2) · 'UNKNOWN' (2) · CAMPAIGN.CAMPAIGN_NAME (2) · COBROWSE_FACT_GI2.IMEDIA_SERVER_IXN_GUID (2) · COBROWSE_FACT_GI2.MEDIA_SERVER_IXN_GUID (2) · GROUP_A.GROUP_NAME (WHERE GROUP_.GROUP_TYPE_CODE in ('AGENT' (2) · GROUP_CA.GROUP_NAME (2) · INTERACTION_DESCRIPTOR_GI2.BUSINESS_RESULT (2) · INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE (2) · INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE_SUBTYPE (2) · INTERACTION_FACT_GI2.INTERACTION_ID (2) · INTERACTION_RESOURCE_FACT_GI2.INTERACTION_ID (2) · INTERACTION_RESOURCE_FACT_GI2.LAST_QUEUE_RESOURCE_KEY (2) · INTERACTION_RESOURCE_FACT_GI2.LAST_VQUEUE_RESOURCE_KEY (2) · INTERACTION_RES_FACT_TRNSFR_GI2.LAST_QUEUE_RESOURCE_KEY (2) · INTERACTION_RES_FACT_TRNSFR_GI2.LAST_VQUEUE_RESOURCE_KEY (2) · MEDIA_NAME_CODE (2) · MEDIA_TYPE (2) · MEDIA_TYPE. MEDIA_NAME (2) · MEDIA_TYPE.MEDIA_NAME (2) · MEDIA_TYPE.MEDIA_TYPE_KEY (2) · RESOURCE_A.AGENT_NAME (2) · RESOURCE_Q.RESOURCE_KEY (2) · RESOURCE_Q.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE=’QUEUE’) (2) · RESOURCE_VQ.RESOURCE_KEY (2) · RESOURCE_VQ.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE=’QUEUE’) (2) · SDR_SESSION_FACT.INTERACTION_ID (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_1 (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_2 (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_3 (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_4 (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_5 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_1 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_2 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_3 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_4 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_5 (2)

Interaction Handling Attempt Report (8) · None (6) · Agent Activity (6) · Agent Group Business Attribute Report (6) · Agent Group Queue Business Attribute Report (6) · Task Routing Agent Activity (6) · Agent Outbound Campaign Report (6)

Other values:

yes (12)

None (12)

AgentAgentGroup (2) · AgentAgentName (2) · BusinessAttributeBusinessResult (2) · BusinessAttributeServiceSubtype (2) · BusinessAttributeServiceType (2) · DetailHandlingAttemptInteractionID (2) · DetailHandlingAttemptLastQueue (2) · DetailHandlingAttemptLastQueueKey (2) · DetailHandlingAttemptLastVQueue (2) · DetailHandlingAttemptLastVQueueKey (2) · DetailHandlingAttemptMediaServerIxnGuid (2) · OutboundContactCampaign (2) · OutboundContactCampaignGroup (2) · ServiceObjectsMediaType (2) · UserDataExampleDimension15 (2) · UserDataExampleDimension610 (2)

Showing below up to 12 results in range #1 to #12.

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