Drilldown: GCXI Attribute

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GCXI Attribute > displaysInFolder : Agent > Activity > Queue or Business Attribute > BA User Data Example or Detail > Transfer & cloud: yes

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folder:
Business Attribute (2) · Detail > Handling Attempt (2) · Queue (2) · User Data Example (2)
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (8)
displaysInFolder Premise:
None (8)
dataType:
None (2) · Char (2) · Character (8) · Text (2)
form:
None (8) · Queue Type (2)
lov:
categoryname_lov (2) · clactionabilitycategory, name_lov (2) · clsentimentcategoryname_lov (2) · influencecategoryname_lov (2) · interactionsubtype_lov (2) · interactiontype_lov (2) · none (4) · queuegroup_lov (2) · queue_lov (2) · servicesubtype_lov (2) · servicetype_lov (2)
internalMetricID:
None (4) · ??? (2) · @A_CLASSIFY_ACTIONABILITY_CTGNAME, @T_CLASSIFY_ACTIONABILITY_CTGNAME (2) · @A_CLASSIFY_SENTIMENT_CTGNAME, @T_CLASSIFY_SENTIMENT_CTGNAME (2) · @A_CTGNAME, @T_CTGNAME (2) · @A_INFLUENCE_CATEGORY_CTGNAME, @T_INFLUENCE_CATEGORY_CTGNAME (2) · A_INTERACTION_SUBTYPE, CA_INTERACTION_SUBTYPE, T_INTERACTION_SUBTYPE, IF_INTERACTION_SUBTYPE, IRF_INTERACTION_SUBTYPE_CODE, IA_AGENT_INTERACTION_SUBTYPE, Q_INTERACTION_SUBTYPE, T_IRF_INTERACTION_SUBTYPE_CODE (2) · A_INTERACTION_TYPE, A_CA_INTERACTION_TYPE, T_INTERACTION_TYPE, IF_INTERACTION_TYPE, IRF_INTERACTION_TYPE, IA_AGENT_INTERACTION_TYPE, IRSF_INTERACTION_TYPE, Q_INTERACTION_TYPE, T_IRF_INTERACTION_TYPE (2) · A_QUEUE_GROUP, Q_QUEUE_GROUP (2) · A_SERVICE_SUBTYPE, A_CA_SERVICE_SUBTYPE, CA_SERVICE_SUBTYPE, T_SERVICE_SUBTYPE, Q_SERVICE_SUBTYPE (2) · A_SERVICE_TYPE, A_CA_SERVICE_TYPE, CA_SERVICE_TYPE, T_SERVICE_TYPE, Q_SERVICE_TYPE (2) · Q_QUEUE (2)
dbTable:
AG2_AGENT_*.USER_DATA_KEY1 (2) · AG2_AGENT_GRP_*.USER_DATA_KEY1 (2) · AG2_AGENT_QUEUE_*.USER_DATA_KEY1 (2) · AG2_ID_*.USER_DATA_KEY1 (2) · GROUP_Q.GROUP_NAME (WHERE GROUP_TYPE_CODE in ('QUEUE' (2) · INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE (2) · INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE_SUBTYPE (2) · INTERACTION_TYPE_GI2.INTERACTION_TYPE (2) · INTERACTION_TYPE_GI2.INTERACTION_TYPE_SUBTYPE (2) · RESOURCE_.RESOURCE_NAME (2) · RESOURCE_.RESOURCE_TYPE (2) · RESOURCE_Q.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE='QUEUE') (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_1 (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_2 (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_3 (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_4 (2) · USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_5 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_1 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_2 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_3 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_4 (2) · USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_5 (2) · USER_DATA_GEN_ES.CLASSIFY_ACTIONABILITY_CTGNAME (2) · USER_DATA_GEN_ES.CLASSIFY_SENTIMENT_CTGNAME (2) · USER_DATA_GEN_ES.CTGNAME (2) · USER_DATA_GEN_ES.GEN_ES_ID (2) · USER_DATA_GEN_ES.SCREEN_ACTIONABILITY_CTGNAME (2) · USER_DATA_GEN_ES.SCREEN_SENTIMENT_CTGNAME (2) · ‘UNKNOWN’ (2) · ’NO VALUE’)) (2)
usedIn:
Transfer Detail Report (4) · Interaction Handling Attempt Report (4) · Speed of Accept (seconds) Report (4) · Speed of Accept (hours) Report (4) · Agent Group Queue Business Attribute Report (4) · Queue Summary Report (4) · Queue Report (4) · Queue Outline Report (4) · Agent Queue Report (4)
Other values:
cloud: (Click arrow to add another value)
premise:
yes (8)
project:
None (8)
notproject:
None (8)
anchor:
BusinessAttributeInteractionSubtype (2) · BusinessAttributeInteractionType (2) · BusinessAttributeServiceSubtype (2) · BusinessAttributeServiceType (2) · DetailHandlingAttemptSourceName (2) · DetailHandlingAttemptSourceType (2) · QueueQueue (2) · QueueQueueGroup (2) · UserDataExampleCategory (2) · UserDataExampleCategoryKey (2) · UserDataExampleClassifyActionabilityCategory (2) · UserDataExampleClassifySentimentCategory (2) · UserDataExampleDimension15 (2) · UserDataExampleDimension610 (2) · UserDataExampleInfluenceCategory (2) · UserDataExampleScreenActionabilityCategory (2) · UserDataExampleScreenSentimentCategory (2)

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