Drilldown: GCXI Attribute

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GCXI Attribute > lov : Dynamically generated based on the configuration of your contact center. (businessresult_lov) or Other & cloud: Other

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folder:
Agent (2) · Agent > Detail > Ixn State (2) · Agent > Group Membership (2) · Agent > State and Reason (2) · Business Attribute (2) · Callback (2) · Callback > Detail (2) · Co-browse (2) · Detail > Handling Attempt (2) · Detail > Handling Attempt > Handling Predictive Routing (2) · Detail > Handling Attempt > Handling User Data Example (2) · Detail > Transfer (2) · Detail > Transfer > Target User Data Example (2) · iWD > Time (2) · Outbound Contact (2) · Outbound Contact > Contact Attempt (2) · Queue (2) · Time (2) · User Data Call Survey (2) · User Data Example (2)
displaysInFolder:
None (16) · Agent > Activity (4) · Agent > Activity > Activity Call Survey (2) · Agent > Activity > Activity User Data Example (2) · Agent > Activity > Queue (2) · Agent > State and Reason (2) · Agent > State and Reason > Interaction State (2) · Agent > State and Reason > Interaction State > Interaction Predictive Routing (2) · Billing Data (2) · Business Attribute > BA Call Survey (2) · Business Attribute > BA User Data Example (2) · Chat > Agent (2) · Co-browse (2) · Detail > Handling Attempt > Handling Predictive Routing (2) · Detail > Handling Attempt > Handling User Data Example (2) · Detail > Transfer (4) · Detail > Transfer > Source User Data Example (2) · Outbound Contact > Agent Contact (6) · Outbound Contact > Agent Contact > Agent Contact User Data Example (2) · Outbound Contact > Contact Attempt (4) · Outbound Contact > Contact Attempt > Contact Attempt User Data Example (2) · Queue (2) · Queue > Queue User Data Example (2)
displaysInFolder Cloud:
None (22)
displaysInFolder Premise:
None (22)
dataType:
None (6) · Char (2) · Character (12) · Date (6) · Datetime (6) · Number (8) · Text (12)
form:
None (22) · Employee ID (2) · First Name (2) · Handling Resource Type (2) · ID (2) · Last Name (2) · Last VQueue Type (2) · Queue Type (4) · Source Last VQueue Type (2) · State Type (2) · Strategy Type (2) · Target Last Queue Type (2) · Target Last VQueue Type (2) · User Name (2)
lov: (Click arrow to add another value)
internalMetricID:
None (16) · ??? (2) · @A_CLASSIFY_ACTIONABILITY_CTGNAME, @T_CLASSIFY_ACTIONABILITY_CTGNAME (2) · @A_CLASSIFY_SENTIMENT_CTGNAME, @T_CLASSIFY_SENTIMENT_CTGNAME (2) · @A_CTGNAME, @T_CTGNAME (2) · @A_INFLUENCE_CATEGORY_CTGNAME, @T_INFLUENCE_CATEGORY_CTGNAME (2) · A_AGENT_GROUP, CA_AGENT_GROUP, AD_AGENT_GROUP, LIST OF VALUES IA_AGENT_GROUP (2) · A_BUSINESS_RESULT,A_CA_BUSINESS_RESULT,T_BUSINESS_RESULT,Q_BUSINESS_RESULT,CA_BUSINESS_RESULT (4) · A_CA_CAMPAIGN_NAME, CA_CAMPAIGN_NAME (2) · A_CUSTOMER_SEGMENT, A_CA_CUSTOMER_SEGMENT, T_CUSTOMER_SEGMENT, CA_CUSTOMER_SEGMENT, Q_CUSTOMER_SEGMENT (4) · A_INTERACTION_SUBTYPE, CA_INTERACTION_SUBTYPE, T_INTERACTION_SUBTYPE, IF_INTERACTION_SUBTYPE, IRF_INTERACTION_SUBTYPE_CODE, IA_AGENT_INTERACTION_SUBTYPE, Q_INTERACTION_SUBTYPE, T_IRF_INTERACTION_SUBTYPE_CODE (2) · A_INTERACTION_TYPE, A_CA_INTERACTION_TYPE, T_INTERACTION_TYPE, IF_INTERACTION_TYPE, IRF_INTERACTION_TYPE, IA_AGENT_INTERACTION_TYPE, IRSF_INTERACTION_TYPE, Q_INTERACTION_TYPE, T_IRF_INTERACTION_TYPE (2) · A_QUEUE_GROUP, Q_QUEUE_GROUP (2) · A_SERVICE_SUBTYPE, A_CA_SERVICE_SUBTYPE, CA_SERVICE_SUBTYPE, T_SERVICE_SUBTYPE, Q_SERVICE_SUBTYPE (4) · A_SERVICE_TYPE, A_CA_SERVICE_TYPE, CA_SERVICE_TYPE, T_SERVICE_TYPE, Q_SERVICE_TYPE (4) · CAL_DATE (4) · CA_CALLING_LIST_NAME (2) · CB_CALLBACK_OFFER_TYPE (2) · CB_CALLBACK_TYPE (2) · CB_CALL_DIRECTION (2) · CB_CHANNEL (2) · CB_DIAL_DIALOG_RESULT (2) · CB_FINAL_DIAL_RESULT (2) · CB_RESOURCE_NAME (2) · DATE_RANGE (2) · F_DAY, DAY (2) · F_HOUR, HOUR (2) · F_MONTH, MONTH (2) · F_QRTR, QRTR (2) · F_SUBHR, SUBHR (2) · F_WEEK, WEEK (2) · F_YEAR, YEAR (2) · INTERACTION_TYPE_GI2.INTERACTION_TYPE (2) · IRF_START_DATE_TIME_KEY (2) · MONTH_YEAR_AGO (2) · MONTH_YEAR_NEXT (2) · Q_QUEUE (2)
dbTable:
INTERACTION_DESCRIPTOR_GI2.CUSTOMER_SEGMENT (4) · INTERACTION_FACT_GI2.START_DATE_TIME_KEY (4) · INTERACTION_FACT_GI2.START_TS_TIME (4) · RESOURCE_Q.RESOURCE_NAME (4) · INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE_SUBTYPE (4) · INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE (4) · INTERACTION_FACT_GI2.END_TS_TIME (4) · INTERACTION_DESCRIPTOR_GI2.BUSINESS_RESULT (4)
Other values:
usedIn:
None (14) · Interaction Handling Attempt Report (10) · Agent Queue Report (8) · Agent Group Queue Business Attribute Report (8) · Agent Outbound Campaign Report (8)
Other values:
cloud: (Click arrow to add another value)
premise:
None (2) · yes (20)
project:
None (22)
notproject:
None (22)
anchor:
Other values:

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