Drilldown: GCXI Attribute

Agent (2) · Agent > Detail > Ixn State (2) · Agent > Detail > State (2) · Agent > Group Membership (2) · Agent > State and Reason (2) · Billing Data (2) · Business Attribute (2) · Callback (2) · Callback > Detail (2) · Chat (2) · Chat > Thread (2) · Chat Bot (2) · Co-browse (2) · Designer (2) · Designer > Activity (2) · Designer > Bot (2) · Designer > Session (2) · Designer > Session > Detail (2) · Detail > Handling Attempt (2) · Detail > Handling Attempt > Handling Predictive Routing (2) · Detail > Handling Attempt > Handling User Data Example (2) · Detail > Transfer (2) · Detail > Transfer > Target User Data Example (2) · iWD (2) · iWD > Age (2) · iWD > Email (2) · iWD > Service Objects (2) · iWD > Time (2) · Outbound Contact (2) · Predictive Routing (2) · Queue (2) · Service Objects (2) · Time (2) · User Data Call Survey (2) · User Data Example (2)

None (30) · Agent > Activity (6) · Agent > Activity > Activity Call Survey (2) · Agent > Activity > Activity User Data Example (2) · Agent > Detail > State (2) · Agent > State and Reason (4) · Agent > State and Reason > Interaction State (2) · Agent > State and Reason > Interaction State > Interaction Predictive Routing (2) · Billing Data (2) · Business Attribute (2) · Business Attribute > BA Call Survey (2) · Business Attribute > BA User Data Example (2) · Chat > Agent (2) · Co-browse (2) · Designer > Bot (2) · Designer > Session Block (2) · Designer > Session Milestone (2) · Detail > Handling Attempt > Handling Predictive Routing (2) · Detail > Handling Attempt > Handling User Data Example (2) · Detail > Transfer (2) · Detail > Transfer > Source User Data Example (2) · iWD > Age (2) · iWD > Agent (2) · iWD > Capture (2) · iWD > Classification (2) · iWD > Queue (2) · Outbound Contact > Agent Contact (8) · Outbound Contact > Agent Contact > Agent Contact User Data Example (2) · Outbound Contact > Contact Attempt (4) · Outbound Contact > Contact Attempt > Contact Attempt User Data Example (2) · Queue (4) · Queue > Queue User Data Example (2)

None (34) · "none" (2)

None (34)

None (16) · Char (2) · Character (8) · Date (2) · Datetime (4) · Number (16) · Text (24)

None (34) · Bail Out Milestone (2) · Bail Out Milestone Path (2) · CallTypeDESC (2) · Country Code (2) · Custom Dimension Attribute 1 (2) · Custom Dimension Attribute 2 (2) · Custom Dimension Attribute 3 (2) · Custom Dimension Attribute 4 (2) · Custom Dimension Attribute 5 (2) · Employee ID (2) · First Name (2) · Group Name (2) · ID (2) · Last Agent Name (2) · Last Milestone Path (2) · Last Name (2) · Media Name Code (2) · Media Type (2) · QA Review Disposition Code (2) · Source Last VQueue Type (2) · Target Last VQueue Type (2) · User Disposition Type (2) · User Name (2) · Workbin Name (2)

None (24) · agentgroup_lov (2) · callbackchannel_lov (2) · Dynamically generated from information that describes the configuration of business results in your contact center. (2) · hour_lov (4) · interactiontype_lov (4) · none (12) · queueandnone_lov (2)

None (26) · ?? (2) · ??? (8) · A_CA_CAMPAIGN_GROUP_NAME, CA_CAMPAIGN_GROUP_NAME (2) · A_INTERACTION_TYPE, A_CA_INTERACTION_TYPE, T_INTERACTION_TYPE, IF_INTERACTION_TYPE, IRF_INTERACTION_TYPE, IA_AGENT_INTERACTION_TYPE, IRSF_INTERACTION_TYPE, Q_INTERACTION_TYPE, T_IRF_INTERACTION_TYPE (2) · CAL_DATE (4) · CB_CONNECT_ORDER (2) · CB_DIAL_DIALOG_RESULT (2) · CB_FINAL_DIAL_RESULT (2) · CB_FINAL_TARGET (2) · CB_OFFER_TIMING (2) · F_HOUR, HOUR (2) · F_MONTH, MONTH (2) · F_QRTR, QRTR (4) · F_SUBHR, SUBHR (2) · F_YEAR, YEAR (4) · INTERACTION_TYPE_GI2.INTERACTION_TYPE (2) · IRSF_END_TS_TIME (2) · IRSF_START_TS_TIME (2) · IRSF_STATE (2) · MONTH_YEAR_AGO (4) · MONTH_YEAR_NEXT (4) · Q_GROUP_COMBINATION_KEY (2) · Q_WORKBIN_OWNER_NAME (2) · Q_WORKBIN_TYPE_CODE, Q_WORKBIN_RESOURCE_NAME (2) · STATE_END_TS_TIME (2)

None (10) · DATE_TIME.LABEL_YYYY_QQ (4) · DATE_TIME.LABEL_YYYY_MM_DD_HH24 (4) · DATE_TIME_YEAR_AGO.LABEL_YYYY_MM (4) · DATE_TIME_YEAR_NEXT.LABEL_YYYY_MM (4) · DATE_TIME.LABEL_YYYY (4)

Other values: ; .INTERACTION_RES_FACT_TRNSFR_GI2.RESOURCE_KEY ag2_-_mn*.tenant_key ag2_agent*.tenant_key AG2_AGENT_* AG2_AGENT_*.USER_DATA_KEY1 ag2_agent_bgs_session*.tenant_key ag2_agent_campaign*.tenant_key AG2_AGENT_CAMPAIGN_*.CAMPAIGN_GROUP_KEY AG2_AGENT_GRP_* AG2_AGENT_GRP_*.GROUP_KEY AG2_AGENT_GRP_*.USER_DATA_KEY1 AG2_AGENT_QUEUE_* AG2_AGENT_QUEUE_*.USER_DATA_KEY1 AG2_CALLBACK_*.CBD1_KEY AG2_CALLBACK_*.CBD2_KEY AG2_CALLBACK_*.CBD3_KEY AG2_CALLBACK_*.RESOURCE_KEY ag2_campaign*.tenant_key AG2_CAMPAIGN_*.CAMPAIGN_GROUP_KEY ag2_chat_agent*.tenant_key AG2_CHAT_AGENT_GRP_*.GROUP_KEY ag2_chat_stat*.tenant_key ag2_id*.tenant_key AG2_ID_* AG2_ID_*.GPM_MODEL_KEY AG2_ID_*.GPM_PREDICTOR_KEY AG2_ID_*.GPM_RESULT AG2_ID_*.USER_DATA_KEY1 AG2_I_AGENT_*.GPM_MODEL_KEY AG2_I_AGENT_*.GPM_PREDICTOR_KEY AG2_I_AGENT_*.GPM_RESULT ag2_i_sess*.tenant_key AG2_I_SESS_STATE-*.GROUP_COMBINATION_KEY ag2_i_state*.tenant_key ag2_queue*.tenant_key AG2_QUEUE_*.GPM_MODEL_KEY AG2_QUEUE_*.GPM_PREDICTOR_KEY AG2_QUEUE_*.GPM_RESULT AG2_SDR_ACTIVITY_*.SDR_ACTIVITY_KEY AG2_SDR_ACTIVITY_DAY.COMPLETED AG2_SDR_SESSION*.SDR_APPLICATION_KEY AG2_SDR_SESSION_*.BAILOUT_SDR_MILESTONE_KEY AG2_SDR_SESS_BLOCK*.SDR_APPLICATION_KEY AG2_SDR_SESS_MILESTONE*.SDR_APPLICATION_KEY AG2_SDR_SURVEY*.SDR_APPLICATION_KEY AGE.AGE_* AGENT.AGENT_ID APPLICATION_VERSION) BDS_NAMED_AGENTS.METRIC_NAME BGS_BOT_DIM.BOT_FUNCTION BGS_BOT_DIM.END_RESULT BGS_SESSION_DIM.ENDED_BY BGS_SESSION_DIM.END_REASON CALLBACK_DIAL_RESULTS CALLBACK_DIM_1.CONNECT_ORDER CALLBACK_DIM_1.ID CALLBACK_DIM_2.DIAL_DIALOG_RESULT CALLBACK_DIM_2.FINAL_DIAL_RESULT CALLBACK_DIM_2.ID CALLBACK_DIM_2.OFFER_TIMING CALLBACK_DIM_3.FINAL_TARGET CALLBACK_DIM_3.ID CALLBACK_FACT_GI2.DESIRED_TS_TIME CAMPAIGN.CAMPAIGN_NAME CHAT_SESSION_DIM.ENDED_BY CHAT_SESSION_DIM.ENDED_REASON CHAT_SESSION_DIM.LANGUAGE_NAME COBROWSE_FACT_GI2.COBROWSE_MODE_KEY COBROWSE_FACT_GI2.COBROWSE_PAGE_KEY COBROWSE_MODE_.ID COBROWSE_PAGE.ID DATE_TIME.CAL_DATE DATE_TIME.DATE_TIME_KEY DATE_TIME.LABEL_YYYY_MM DATE_TIME.LABEL_YYYY_MM_DD_HH24_15INT DATE_TIME.LABEL_YYYY_MM_DD_HH24_30INT or FORECAST_DATE_TIME.LABEL_YYYY_MM_DD_HH24_15INT DATE_TIME.LABEL_YYYY_WE DATE_TIME_*.CAL_DATE DATE_TIME_*.DATE_TIME_KEY DATE_TIME_SUBHR.DATE_TIME_KEY FORECAST_DATE_TIME.LABEL_YYYY FORECAST_DATE_TIME.LABEL_YYYY_MM_DD_HH24 FORECAST_DATE_TIME.LABEL_YYYY_MM_DD_HH24_30INT FORECAST_DATE_TIME.LABEL_YYYY_QQ GPM_RESULT.ID GROUP_A.GROUP_KEY GROUP_CA.GROUP_KEY GROUP_CA.GROUP_NAME GROUP_R.GROUP_TYPE IF_IRF_GPM_FACT_GI2.GPM_MODEL_KEY IF_IRF_GPM_FACT_GI2.GPM_PREDICTOR_KEY IF_IRF_GPM_FACT_GI2.GPM_RESULT IF_IRF_GPM_FACT_GI2.INTERACTION_RESOURCE_ID IF_IRF_GPM_FACT_GI2.STOP_ACTION INTERACTION_DESCR_RCV_GI2.INTERACTION_DESCRIPTOR_KEY INTERACTION_FACT_GI2.INTERACTION_ID INTERACTION_RESOURCE_FACT_GI2.INTERACTION_ID INTERACTION_RESOURCE_FACT_GI2.INTERACTION_RESOURCE_ID INTERACTION_RESOURCE_FACT_GI2.IRF_ANCHOR INTERACTION_RESOURCE_FACT_GI2.RESOURCE_KEY INTERACTION_RESOURCE_STATE_GI2.STATE_FULL_NAME INTERACTION_RES_FACT_GI2.INTERACTION_DSCRPTR_KEY_RCV INTERACTION_RES_FACT_TRNSFR_GI2.INTERACTION_RESOURCE_ID_RCV INTERACTION_RES_FACT_TRNSFR_GI2.LAST_QUEUE_RES_KEY_RCV INTERACTION_RES_FACT_TRNSFR_GI2.LAST_VQUEUE_RES_KEY_RCV INTERACTION_RES_FACT_TRNSFR_GI2.RESOURCE_KEY_RCV INTERACTION_RES_FACT_TRNSFR_GI2.START_DATE_TIME_KEY_RCV INTERACTION_RES_FACT_TRNSFR_GI2.TECHNICAL_DSCRPTR_KEY_RCV INTERACTION_TYPE_GI2.INTERACTION_TYPE IRF_USER_DATA_CUST_*.INTERACTION_RESOURCE_ID IRF_USER_DATA_GEN_1.INTERACTION_RESOURCE_ID IRF_USER_DATA_KEYS.CUSTOM_KEY_1 IWD_AGG_TASK_*.DATE_TIME_KEY IWD_AGG_TASK_*_SUBHR.DATE_TIME_KEY IWD_AGG_TASK_AGENT_SUBHR.DATE_TIME_KEY IWD_AGG_TASK_CAPT_SUBHR.DATE_TIME_KEY IWD_AGG_TASK_CLASSIF_SUBHR.DATE_TIME_KEY IWD_AGG_TASK_QUEUE_SUBHR.DATE_TIME_KEY IWD_DATE_TIME_AGENT_DAY. DATE_TIME_KEY IWD_DATE_TIME_CAPT_DAY. DATE_TIME_KEY IWD_DATE_TIME_CLASSIF_DAY. DATE_TIME_KEY IWD_DATE_TIME_QUEUE_DAY. DATE_TIME_KEY IXN_RESOURCE_STATE_FACT_GI2.END_TS_TIME IXN_RESOURCE_STATE_FACT_GI2.START_TS_TIME MEDIA_NAME_CODE MEDIA_ORIGIN.MEDIA_ORIGIN MEDIA_TYPE MEDIA_TYPE. MEDIA_NAME MEDIA_TYPE.MEDIA_NAME MEDIA_TYPE.MEDIA_TYPE_KEY none QA_REVIEW_DISP_CODE.QA_REVIEW_DISP_CODE_NAME RELATIVE_RANGE_NAME.RANGE_NAME RESOURCE_.RESOURCE_KEY RESOURCE_A.AGENT_NAME RESOURCE_A_RESOURCE_KEY RESOURCE_GROUP_COMBINATION.GROUP_COMBINATION_KEY RESOURCE_GROUP_COMBINATION.GROUP_KEY RESOURCE_GROUP_COMBINATION_Q.GROUP_COMBINATION_KEY RESOURCE_GROUP_FACT_GI2.END_TS RESOURCE_GROUP_FACT_GI2.GROUP_KEY RESOURCE_GROUP_FACT_GI2.RESOURCE_KEY RESOURCE_GROUP_FACT_GI2.START_DATE_TIME_KEY RESOURCE_RCV_Q.RESOURCE_KEY RESOURCE_RCV_VQ.RESOURCE_NAME RESOURCE_STATE_REASON_GI2.HARDWARE_REASON RESOURCE_STATE_REASON_GI2.REASON_TYPE_CODE RESOURCE_STATE_REASON_GI2.SOFTWARE_REASON_KEY RESOURCE_STATE_REASON_GI2.SOFTWARE_REASON_VALUE RESOURCE_TARGET.RESOURCE_KEY RESOURCE_VQ.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE=’QUEUE’) ROUTING_TARGET.AGENT_GROUP_NAME ROUTING_TARGET.ROUTING_TARGET_TYPE ROUTING_TARGET.TARGET_OBJECT_SELECTED SDR_ACTIVITIES_FACT.SDR_ACTIVITY_KEY SDR_ACTIVITY.ID SDR_APPLICATION.APPLICATION_ID SDR_APPLICATION.CONCATBLANK(APPLICATION_TITLE SDR_APPLICATION.ID SDR_CALL_DISPOSITION.DISPOSITION_CATEGORY SDR_CALL_TYPE.CALL_TYPE SDR_ENTRY_POINT.DNIS SDR_EXIT_POINT.APPLICATION_EXIT_POINT SDR_GEO_LOCATION.COUNTRY.NAME SDR_MILESTONE.MESSAGE_FILE SDR_MILESTONE.MILESTONE SDR_MILESTONE_BAILOUT.ID SDR_MILESTONE_DEFL.MILESTONE SDR_SESSION_FACT*.SDR_APPLICATION_KEY SDR_SESSION_FACT.BAILOUT_SDR_MILESTONE_KEY SDR_SESSION_FACT.SESSION_DETAIL Shows data from the RESOURCE_ GIM table for resource_type_code=”QUEUE”. SM_RES_STATE_RSN_FACT.END_TS_TIME_ST solution.solution_name SOURCE_TENANT.SOURCE_TENANT_NAME TECHNICAL_DESCRIPTOR_RCV.TECHNICAL_DESCRIPTOR_KEY TENANT.TENANT_NAME USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_1 USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_2 USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_3 USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_4 USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_5 USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_1 USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_2 USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_3 USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_4 USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_5 USER_DATA_GEN_DIM_1.DIM_ATTRIBUTE_1 USER_DATA_GEN_DIM_1.DIM_ATTRIBUTE_2 USER_DATA_GEN_DIM_1.DIM_ATTRIBUTE_3 USER_DATA_GEN_DIM_1.DIM_ATTRIBUTE_4 USER_DATA_GEN_DIM_1.DIM_ATTRIBUTE_5 USER_DATA_GEN_DIM_2.DIM_ATTRIBUTE_1 USER_DATA_GEN_DIM_2.DIM_ATTRIBUTE_2 USER_DATA_GEN_DIM_2.DIM_ATTRIBUTE_3 USER_DATA_GEN_DIM_2.DIM_ATTRIBUTE_4 USER_DATA_GEN_DIM_2.DIM_ATTRIBUTE_5 USER_DATA_GEN_ES.GEN_ES_ID USER_DATA_GEN_ES.SCREEN_ACTIONABILITY_CTGNAME USER_DATA_GEN_ES.SCREEN_SENTIMENT_CTGNAME WORKBIN.WORKBIN_OWNER_NAME WORKBIN.WORKBIN_TYPE_CODE

None · Interaction Handling Attempt Report · Agent Queue Report · Agent Outbound Campaign Report · Agent Group Queue Business Attribute Report · Agent Interval Based Report · Callback Details Report · Chat Engagement Report · Agent Wrap Report · Agent Utilization Report · Agent Summary Activity Report (Interaction) · Agent Social Engagement Report · Agent Report · Predictive Routing Detail Report · Agent Not Ready Report · Predictive Routing Queue Statistics Report · Chat Agent Stats · Queue Outline Report · Speed of Accept (hours) Report · Agent Interaction Hierarchy Report

Other values: ; AHT Abandon Delay Report Abandoned Delay Report Activity Summary Report Activity by Final Disposition Report Agent Activity Agent Conduct Report Agent Detail Activity Report Agent Details Activity Report Agent Group Agent Group (Target) Agent Group Business Attribute Report Agent Group Interaction Handling Report Agent Group Membership Details Report Agent Interaction State Agent Login-Logout Details Report Agent Not Ready Reason Code Report Agent Omnichannel Activity Report Agent Omnichannel Report Agent Performance Dashboard Agent State Details Report Agent Summarized State Agent Summary Activity Email Report Agent Summary Activity Report (Active) Agent Task Dashboard Agent Utilization Agent Utilization Email Report Application Duration Report Application Summary Report Async Chat Dashboard Blocks Summary Report Bot Dashboard Bot Session Overall Bot Sessions Overall Business Metrics Executive Report CX Insights Schema Name CX Insights Schema Version Callback Summary Report Campaign Callbacks Summary Report Campaign Summary Report Capture Point Business Value Report Capture Point Dashboard Capture Point Report Capture Point Task Duration Report Chat Interaction Report Chat Interaction Stats Chat Message Statistics Report Chat Session Report Chat Termination Report Co-browse Detail Report Co-browse Summary Report Contact Center Dashboard Contact Center Report Contact List Effectiveness Report Customer Perspective Report Customer Segment Service Level Dashboard Customer Segment Service Level Report ETL Audit Dashboard ETL Audit Dataset IVR Usage Report Inbound Intraday Email Process Report Inbound Voice Report Interaction Flow Report Interaction Traffic Group Report Interaction Traffic Report Interaction Volume Business Attribute Email Report Interaction Volume Business Attribute Report Intraday Backlog Summary Intraday Process Dashboard Intraday Process Report Milestone Path Analysis Report Milestone Summary Report Model Efficiency Outbound Email Report Pre-Agent Termination Report Predictive Routing - AHT & Queue Predictive Routing - AHT and QUEUE Predictive Routing - Model Efficiency Predictive Routing AB Testing Report Predictive Routing AB Testing Report (Hour) Predictive Routing Agent Occupancy Predictive Routing Agent Occupancy Dashboard Predictive Routing Agent Occupancy Report (Active Time & Predictive) Predictive Routing Agent Occupancy Report (Active Time and Predictive) Predictive Routing Agent Occupancy Report (Interaction Time) Predictive Routing Operational Report Process Volume Report Queue Dashboard Queue Priority Range Report Queue Report Queue Summary Report Queue Task Duration Report Queue Throughput Report Resource Performance Dashboard Resource Performance Report Sessions Handled by Bots Speed of Accept (seconds) Report Supervisor Dashboard Survey Answer Report Survey Statistics Report Task Age Dashboard Task Age Report Task Detail Report Task Routing Agent Activity Task Routing Agent Group Activity Task Routing Agent Group Summary Activity Task Routing Agent Summary Activity Task Routing Detail Report Task Volume Report Task Work Detail Report Transfer Detail Report iWD DB Schema Report

None (4) · no (4) · yes (30)

None (4) · no (2) · yes (32)

None (34)

None (34)

Other values: ; AgentAgentName AgentDetailIxnStateEndTimestamp AgentDetailIxnStateInteractionType AgentDetailIxnStateStartTimestamp AgentDetailIxnStateState AgentDetailStateEndTimestamp AgentGroupKey AgentGroupMembershipAgentResourceKey AgentGroupMembershipEndTS AgentGroupMembershipGroupKey AgentGroupMembershipStartDateTimeKey AgentStateandReasonGroupCombinationSessKey AgentStateandReasonReasonKey AgentStateandReasonReasonTypeCode AgentStateandReasonReasonValue BDSMetric BusinessAttributeInteractionType CallbackCallbackDim1Key CallbackCallbackDim2Key CallbackCallbackDim3Key CallbackDetailDesiredTime CallbackDetailDialResult CallbackDialDialogResult CallbackFinalDialResult CallbackFinalTarget CallbackOfferTiming CallbackOrderConnect CallbackQueueKey ChatBotBotFunction ChatBotEndedBy ChatBotEndReason ChatBotEndResult ChatEndedBy ChatEndReason ChatLanguageName ChatThreadMediaOrigin CobrowseModeKey CobrowsePageKey DesignerActivityActivityKey DesignerActivityCompletedFlag DesignerApplicationID DesignerApplicationKey DesignerApplicationVersion DesignerBotBot DesignerBotIntent DesignerBotLastIntent DesignerBotMediaType DesignerSessionBailOut DesignerSessionCallType DesignerSessionCountry DesignerSessionDeflection DesignerSessionDeflectionMessage DesignerSessionDNIS DesignerSessionExitPoint DesignerSessionFinalDisposition DesignerSessionLast DesignerSessionUserDisposition DetailHandlingAttemptHandlingPredictiveRoutingInteractionResourceID DetailHandlingAttemptHandlingPredictiveRoutingRoutingTarget DetailHandlingAttemptHandlingPredictiveRoutingRoutingTargetType DetailHandlingAttemptHandlingPredictiveRoutingStopAction DetailHandlingAttemptHandlingUserDataExampleDetail116 DetailHandlingAttemptInteractionID DetailHandlingAttemptInteractionResourceID DetailHandlingAttemptIrfAnchor DetailHandlingAttemptSourceResourceKey DetailHandlingAttemptUDCustomKey DetailTransferSourceLastVQueue DetailTransferTargetInteractionDescriptorKey DetailTransferTargetLastQueueKey DetailTransferTargetLastVQueue DetailTransferTargetLastVQueueKey DetailTransferTargetResourceKey DetailTransferTargetTechnicalDescriptorKey DetailTransferTargetUserDataExampleDimension110 DetailTransferTargetUserDataExampleInteractionHandlingAttemptIDRcv DetailTransferTargetUserDataExampleStartDateTimeKeyRcv iWDAgeAgeRange15min iWDAgeAgeRange1day iWDAgeAgeRange1hour iWDAgeAgeRange4hour iWDAgeAgeRange8Hour iWDAgeAgeRangeMinutes iWDAgeAgeRangeWeek iWDCustomDim iWDEmailQAReviewDispositionCode iWDServiceObjectsLastAgentName iWDServiceObjectsLastResourceID iWDServiceObjectsResourceID iWDServiceObjectsSourceTenant iWDServiceObjectsStartTime iWDServiceObjectsTenant iWDSolution iWDTime15Minutes iWDTimeDate iWDTimeDateRange iWDTimeDateTimeKeyDAY iWDTimeHour iWDTimeMonth iWDTimeMonthYearAgo iWDTimeMonthYearNext iWDTimeQuarter iWDTimeServiceDateTimeKey iWDTimeStartDateTimeKey iWDTimeWeek iWDTimeYear OutboundContactCampaignGroup OutboundContactCampaignGroupKey PredictiveRoutingGPRResultID PredictiveRoutingModelKey PredictiveRoutingPredictorKey QueueQueueGroupCombinationKey QueueQueueGroupKey QueueWorkbinOwner QueueWorkbinType ServiceObjectsGroupType ServiceObjectsMediaType ServiceObjectsResourceGroup ServiceObjectsResourceName ServiceObjectsTargetQueue ServiceObjectsTenant TimeDate TimeHour TimeMonthYearAgo TimeMonthYearNext TimeQuarter TimeSubhour TimeYear UserDataCallSurveyAgentScore UserDataCallSurveyCallScore UserDataCallSurveyCompanyScore UserDataCallSurveyIQ1IQ4 UserDataCallSurveyProductScore UserDataCallSurveySQ1SQ2 UserDataExampleCategoryKey UserDataExampleDimension15 UserDataExampleDimension25Gen UserDataExampleDimension610 UserDataExampleGSWCallType UserDataExampleScreenActionabilityCategory UserDataExampleScreenSentimentCategory