Drilldown: GCXI Attribute

Outbound Contact (2) · Predictive Routing (2) · Service Objects (2) · User Data Example (2)

None (6) · Agent > Activity > Activity User Data Example (2) · Business Attribute > BA User Data Example (2) · Queue > Queue User Data Example (2)

None (8)

None (8)

Text · Number · None · Character · Datetime · Date · Char · SDR_SURVEY_ANSWERS.SURVEY_ANSWER_INT, SDR_SURVEY_ANSWERS.SURVEY_ANSWER_STR · Other

None (8)

None (6) · none (2)

None · ??? · A_CUSTOMER_SEGMENT, A_CA_CUSTOMER_SEGMENT, T_CUSTOMER_SEGMENT, CA_CUSTOMER_SEGMENT, Q_CUSTOMER_SEGMENT · F_YEAR, YEAR · MONTH_YEAR_AGO · MONTH_YEAR_NEXT · CAL_DATE · A_SERVICE_TYPE, A_CA_SERVICE_TYPE, CA_SERVICE_TYPE, T_SERVICE_TYPE, Q_SERVICE_TYPE · A_SERVICE_SUBTYPE, A_CA_SERVICE_SUBTYPE, CA_SERVICE_SUBTYPE, T_SERVICE_SUBTYPE, Q_SERVICE_SUBTYPE · F_MONTH, MONTH · F_QRTR, QRTR · A_BUSINESS_RESULT,A_CA_BUSINESS_RESULT,T_BUSINESS_RESULT,Q_BUSINESS_RESULT,CA_BUSINESS_RESULT · IRSF_START_TS_TIME · F_SUBHR, SUBHR · F_WEEK, WEEK · STATE_START_TS_TIME · GROUP_COMBINATION_KEY · IA_STATE_NAME · INTERACTION_TYPE_GI2.INTERACTION_TYPE · IRF_START_DATE_TIME_KEY

Other values: ; ?? @A_CLASSIFY_ACTIONABILITY_CTGNAME, @T_CLASSIFY_ACTIONABILITY_CTGNAME @A_CLASSIFY_SENTIMENT_CTGNAME, @T_CLASSIFY_SENTIMENT_CTGNAME @A_CTGNAME, @T_CTGNAME @A_INFLUENCE_CATEGORY_CTGNAME, @T_INFLUENCE_CATEGORY_CTGNAME AGM_END_TS_TIME AGM_START_TS_TIME A_AGENT_GROUP, CA_AGENT_GROUP, AD_AGENT_GROUP, LIST OF VALUES IA_AGENT_GROUP A_AGENT_NAME, CA_AGENT_NAME, AD_AGENT_NAME, SO_AGENT_NAME, IA_AGENT_NAME A_CA_CAMPAIGN_GROUP_NAME, CA_CAMPAIGN_GROUP_NAME A_CA_CAMPAIGN_NAME, CA_CAMPAIGN_NAME A_INTERACTION_SUBTYPE, CA_INTERACTION_SUBTYPE, T_INTERACTION_SUBTYPE, IF_INTERACTION_SUBTYPE, IRF_INTERACTION_SUBTYPE_CODE, IA_AGENT_INTERACTION_SUBTYPE, Q_INTERACTION_SUBTYPE, T_IRF_INTERACTION_SUBTYPE_CODE A_INTERACTION_TYPE, A_CA_INTERACTION_TYPE, T_INTERACTION_TYPE, IF_INTERACTION_TYPE, IRF_INTERACTION_TYPE, IA_AGENT_INTERACTION_TYPE, IRSF_INTERACTION_TYPE, Q_INTERACTION_TYPE, T_IRF_INTERACTION_TYPE A_QUEUE_GROUP, Q_QUEUE_GROUP CA_CALLING_LIST_NAME CBF_CUSTOMER_NUMBER CBF_SERVICE_ID CB_CALLBACK_OFFER_TYPE CB_CALLBACK_TYPE CB_CALL_DIRECTION CB_CHANNEL CB_CONNECT_ORDER CB_DIAL_DIALOG_RESULT CB_FINAL_DIAL_RESULT CB_FINAL_TARGET CB_OFFER_TIMING CB_RESOURCE_NAME DATE_RANGE F_DAY, DAY F_HOUR, HOUR IRSF_ADD_INFO IRSF_END_TS_TIME IRSF_STATE Q_GROUP_COMBINATION_KEY Q_QUEUE Q_WORKBIN_OWNER_NAME Q_WORKBIN_TYPE_CODE, Q_WORKBIN_RESOURCE_NAME SESS_ACTIVE_FLAG SESS_END_TS_TIME SESS_SESSION_FACT_KEY SESS_START_TS_TIME STATE_ACTIVE_FLAG STATE_END_TS_TIME STATE_REASON_ACTIVE_FLAG STATE_REASON_CODE, IA_REASON_CODE STATE_STATE

ag2_-_mn*.tenant_key (1) · ag2_agent*.tenant_key (1) · AG2_AGENT_*.USER_DATA_KEY1 (2) · ag2_agent_bgs_session*.tenant_key (1) · ag2_agent_campaign*.tenant_key (1) · AG2_AGENT_CAMPAIGN_*.CAMPAIGN_GROUP_KEY (2) · AG2_AGENT_GRP_*.USER_DATA_KEY1 (2) · AG2_AGENT_QUEUE_*.USER_DATA_KEY1 (2) · ag2_campaign*.tenant_key (1) · AG2_CAMPAIGN_*.CAMPAIGN_GROUP_KEY (2) · ag2_chat_agent*.tenant_key (1) · ag2_chat_stat*.tenant_key (1) · ag2_id*.tenant_key (1) · AG2_ID_*.GPM_PREDICTOR_KEY (2) · AG2_ID_*.USER_DATA_KEY1 (2) · AG2_I_AGENT_*.GPM_PREDICTOR_KEY (2) · ag2_i_sess*.tenant_key (1) · ag2_i_state*.tenant_key (1) · ag2_queue*.tenant_key (1) · AG2_QUEUE_*.GPM_PREDICTOR_KEY (2) · ag2_queue_abn*.time_range_key (2) · ag2_queue_acc*.time_range_key (2) · agr_scfg (2) · GROUP_CA.GROUP_KEY (2) · IF_IRF_GPM_FACT_GI2.GPM_PREDICTOR_KEY (2) · resource_q.resource_name (2) · scfg_key (2) · USER_DATA_GEN_ES.GEN_ES_ID (2)

None (6) · CX Insights Schema Version (2) · Speed of Accept (hours) Report (2) · Speed of Accept (seconds) Report (2) · Abandon Delay Report (2)

Other values: ; Agent Activity Agent Conduct Report Agent Group Business Attribute Report Agent Group Interaction Handling Report Agent Group Queue Business Attribute Report Agent Interaction Hierarchy Report Agent Interaction State Agent Interval Based Report Agent Login-Logout Details Report Agent Not Ready Reason Code Report Agent Not Ready Report Agent Omnichannel Report Agent Outbound Campaign Report Agent Queue Report Agent Social Engagement Report Agent State Details Report Agent Summarized State Agent Summary Activity Email Report Agent Summary Activity Report (Active) Agent Summary Activity Report (Interaction) Agent Utilization Report Agent Wrap Report Bot Sessions Overall Business Metrics Executive Report Callback Details Report Callback Summary Report Campaign Callbacks Summary Report Campaign Summary Report Chat Agent Stats Chat Engagement Report Chat Interaction Stats Chat Message Statistics Report Chat Session Report Chat Termination Report Contact List Effectiveness Report Customer Perspective Report Interaction Flow Report Interaction Handling Attempt Report Interaction Traffic Group Report Interaction Traffic Report Interaction Volume Business Attribute Email Report Interaction Volume Business Attribute Report Pre-Agent Termination Report Predictive Routing AB Testing Report Predictive Routing AB Testing Report (Hour) Predictive Routing Agent Occupancy Predictive Routing Agent Occupancy Report (Active Time and Predictive) Predictive Routing Agent Occupancy Report (Interaction Time) Predictive Routing Detail Report Predictive Routing Operational Report Predictive Routing Queue Statistics Report Queue Outline Report Queue Summary Report Sessions Handled by Bots Supervisor Dashboard Task Routing Agent Activity Task Routing Agent Group Activity Task Routing Agent Group Summary Activity Task Routing Agent Summary Activity Task Volume Report Transfer Detail Report

yes (8)

yes (8)

None (8)

None (8)

OutboundContactCampaignGroupKey (2) · PredictiveRoutingPredictorKey (2) · ServiceObjectsSchemaVersion (2) · ServiceObjectsTenant (1) · ServiceObjectsTimeRangeKey (2) · UserDataExampleCategoryKey (2)