Drilldown: GCXI Attribute
GCXI Attribute > folder:
Detail > Handling Attempt > Handling Predictive Routing
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IF_IRF_GPM_FACT_GI2.RESOURCE_KEY (2) ·
IF_IRF_GPM_FACT_GI2.TARGET_ADDRESS (2) ·
IRF_USER_DATA_GEN_1.CASE_ID (2) ·
IRF_USER_DATA_GEN_1.CUSTOMER_ID (2) ·
REQUESTED_SKILL_COMPBINATION.SKILL_COMPBINATION_STRING (2) ·
RESOURCE.RESOURCE_NAME (2) ·
RESOURCE_STATE.STATE_NAME (2) ·
RESOURCE_TARGET.RESOURCE_ID (2) ·
RESOURCE_TARGET.RESOURCE_NAME (2) ·
RESOURCE_VQ.RESOURCE_NAME (2) ·
ROUTING_TARGET.AGENT_GROUP_NAME (2) ·
ROUTING_TARGET.ROUTING_TARGET_TYPE (2) ·
ROUTING_TARGET.TARGET_OBJECT_SELECTED (2)
DetailHandlingAttemptHandlingPredictiveRoutingCaseID (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingCustomerID (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingHandlingResource (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingLastVQueue (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingResourceState (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingRoutingTarget (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingRoutingTargetType (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingSkillCombinationRequested (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingSource (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingTo (2)
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