Drilldown: GCXI Attribute
GCXI Attribute > displaysInFolder :
Agent > State and Reason or
Detail > Handling Attempt > Handling Predictive Routing
Use the filters below to narrow your results.
'NO_VALUE')) (2) ·
'UNKNOWN' (2) ·
GPM_MODEL.MODEL (2) ·
GPM_PREDICTOR.PREDICTOR (2) ·
GPM_PREDICTOR.PREDICTOR_SWITCH (2) ·
GPM_RESULT.CUSTOMER_FOUND (2) ·
GPM_RESULT.GPM_MODE (2) ·
GPM_RESULT.GPM_RESULT (2) ·
GPM_RESULT.GPM_STATUS (2) ·
GROUP_A.GROUP_NAME (WHERE GROUP_.GROUP_TYPE_CODE in ('AGENT' (2) ·
INTERACTION_TYPE_GI2.INTERACTION_TYPE (2) ·
MEDIA_NAME_CODE (2) ·
MEDIA_TYPE (2) ·
MEDIA_TYPE. MEDIA_NAME (2) ·
MEDIA_TYPE.MEDIA_NAME (2) ·
MEDIA_TYPE.MEDIA_TYPE_KEY (2) ·
RESOURCE_A.AGENT_NAME (2)
usedIn:
Agent Utilization Report (6) ·
Interaction Handling Attempt Report (6) ·
Predictive Routing Agent Occupancy (6) ·
Task Routing Agent Activity (6) ·
Agent Summary Activity Report (Interaction) (6) ·
Agent Report (6) ·
Agent Queue Report (6) ·
Agent Outbound Campaign Report (6) ·
Agent Not Ready Report (6) ·
Predictive Routing Detail Report (6) ·
Agent Interval Based Report (6) ·
Agent Interaction Hierarchy Report (6) ·
Agent Group Queue Business Attribute Report (6) ·
Agent Activity (6) ·
Agent Group Business Attribute Report (6)
AgentAgentGroup (2) ·
AgentAgentName (2) ·
BusinessAttributeInteractionType (2) ·
PredictiveRoutingCustomerDataFound (2) ·
PredictiveRoutingMode (2) ·
PredictiveRoutingModel (2) ·
PredictiveRoutingPredictor (2) ·
PredictiveRoutingPredictorSwitch (2) ·
PredictiveRoutingResult (2) ·
PredictiveRoutingStatus (2) ·
ServiceObjectsMediaType (2)
Showing below up to 8 results in range #1 to #8.
View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)