Drilldown: GCXI Attribute
GCXI Attribute > displaysInFolder :
Agent > State and Reason or
Agent > State and Reason > Interaction State > Interaction Predictive Routing
Use the filters below to narrow your results.
None (6) ·
??? (2) ·
A_INTERACTION_SUBTYPE, CA_INTERACTION_SUBTYPE, T_INTERACTION_SUBTYPE, IF_INTERACTION_SUBTYPE, IRF_INTERACTION_SUBTYPE_CODE, IA_AGENT_INTERACTION_SUBTYPE, Q_INTERACTION_SUBTYPE, T_IRF_INTERACTION_SUBTYPE_CODE (2) ·
A_INTERACTION_TYPE, A_CA_INTERACTION_TYPE, T_INTERACTION_TYPE, IF_INTERACTION_TYPE, IRF_INTERACTION_TYPE, IA_AGENT_INTERACTION_TYPE, IRSF_INTERACTION_TYPE, Q_INTERACTION_TYPE, T_IRF_INTERACTION_TYPE (2)
'NO_VALUE')) (2) ·
'UNKNOWN' (2) ·
GPM_MODEL.MODEL (2) ·
GPM_PREDICTOR.PREDICTOR (2) ·
GPM_PREDICTOR.PREDICTOR_SWITCH (2) ·
GROUP_A.GROUP_NAME (WHERE GROUP_.GROUP_TYPE_CODE in ('AGENT' (2) ·
INTERACTION_TYPE_GI2.INTERACTION_TYPE (2) ·
INTERACTION_TYPE_GI2.INTERACTION_TYPE_SUBTYPE (2) ·
MEDIA_NAME_CODE (2) ·
MEDIA_TYPE (2) ·
MEDIA_TYPE. MEDIA_NAME (2) ·
MEDIA_TYPE.MEDIA_NAME (2) ·
MEDIA_TYPE.MEDIA_TYPE_KEY (2) ·
RESOURCE_A.AGENT_NAME (2)
usedIn:
Agent Utilization Report (6) ·
Interaction Handling Attempt Report (6) ·
Predictive Routing Agent Occupancy (6) ·
Task Routing Agent Activity (6) ·
Agent Summary Activity Report (Interaction) (6) ·
Agent Report (6) ·
Agent Queue Report (6) ·
Agent Outbound Campaign Report (6) ·
Agent Not Ready Report (6) ·
Predictive Routing Detail Report (6) ·
Agent Interval Based Report (6) ·
Agent Interaction Hierarchy Report (6) ·
Agent Group Queue Business Attribute Report (6) ·
Agent Activity (6) ·
Agent Group Business Attribute Report (6)
Showing below up to 8 results in range #1 to #8.
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