Drilldown: GCXI Attribute
GCXI Attribute > displaysInFolder :
Agent > Detail > State or
Business Attribute > BA Predictive Routing or
iWD > Age
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None (2) ·
GPM_MODEL.MODEL (2) ·
GPM_PREDICTOR.PREDICTOR (2) ·
GPM_PREDICTOR.PREDICTOR_SWITCH (2) ·
process.process_name (2) ·
RESOURCE_STATE_REASON_GI2.HARDWARE_REASON (2) ·
RESOURCE_STATE_REASON_GI2.REASON_CODE (2) ·
RESOURCE_STATE_REASON_GI2.REASON_TYPE_CODE (2) ·
RESOURCE_STATE_REASON_GI2.SOFTWARE_REASON_KEY (2) ·
RESOURCE_STATE_REASON_GI2.SOFTWARE_REASON_VALUE (2) ·
solution.solution_name (2)
None (4) ·
Agent Not Ready Reason Code Report (2) ·
Agent State Details Report (2) ·
Agent Utilization (2) ·
AHT (2) ·
Capture Point Business Value Report (2) ·
Capture Point Dashboard (2) ·
Capture Point Report (2) ·
Capture Point Task Duration Report (2) ·
Customer Segment Service Level Report (2) ·
Intraday Backlog Summary (2) ·
Intraday Process Dashboard (2) ·
Intraday Process Report (2) ·
Predictive Routing - AHT and QUEUE (2) ·
Predictive Routing - Model Efficiency (2) ·
Predictive Routing AB Testing Report (2) ·
Predictive Routing AB Testing Report (Hour) (2) ·
Predictive Routing Agent Occupancy (2) ·
Predictive Routing Agent Occupancy Dashboard (2) ·
Predictive Routing Agent Occupancy Report (Active Time & Predictive) (2) ·
Predictive Routing Detail Report (2) ·
Predictive Routing Operational Report (2) ·
Predictive Routing Queue Statistics Report (2) ·
Process Volume Report (2) ·
Queue Priority Range Report (2) ·
Queue Task Duration Report (2) ·
Resource Performance Dashboard (2) ·
Resource Performance Report (2) ·
Task Age Dashboard (2) ·
Task Age Report (2) ·
Task Detail Report (2) ·
Task Work Detail Report (2)
AgentStateandReasonReasonCode (2) ·
AgentStateandReasonReasonKey (2) ·
AgentStateandReasonReasonTypeCode (2) ·
AgentStateandReasonReasonValue (2) ·
iWDDepartment (2) ·
iWDProcess (2) ·
iWDSolution (2) ·
PredictiveRoutingModel (2) ·
PredictiveRoutingPredictor (2) ·
PredictiveRoutingPredictorSwitch (2)
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