Drilldown: GCXI Attribute

Business Attribute (2) · Predictive Routing (2) · Queue (2)

None · Outbound Contact > Agent Contact · Agent > Activity · Outbound Contact > Contact Attempt · Agent > State and Reason · Detail > Transfer · Agent > State and Reason > Interaction State > Interaction Predictive Routing · Detail > Handling Attempt > Handling Predictive Routing · Queue · iWD > Age · Detail > Handling Attempt > Handling User Data Example · Detail > Transfer > Source User Data Example · Queue > Queue Predictive Routing · iWD > Agent · iWD > Capture · iWD > Classification · Outbound Contact > Agent Contact > Agent Contact User Data Example · Outbound Contact > Contact Attempt > Contact Attempt User Data Example · iWD > Queue · Designer > Session Block · Designer > Session Milestone · Designer > Bot · Designer > Activity · Co-browse · Chat > Agent · Business Attribute > BA User Data Example · Business Attribute > BA Predictive Routing · Business Attribute > BA Call Survey · Business Attribute · Billing Data · Agent > State and Reason > Interaction State · Agent > Detail > State · Agent > Activity > Queue · Agent > Activity > Activity User Data Example · Agent > Activity > Activity Call Survey · Queue > Queue User Data Example · Other

None (6)

None (6)

Character (2) · Text (4)

None (6) · Queue Type (2)

None (2) · interactionsubtype_lov (2) · interactiontype_lov (2) · queuegroup_lov (2) · queue_lov (2)

None (2) · ??? (2) · A_INTERACTION_SUBTYPE, CA_INTERACTION_SUBTYPE, T_INTERACTION_SUBTYPE, IF_INTERACTION_SUBTYPE, IRF_INTERACTION_SUBTYPE_CODE, IA_AGENT_INTERACTION_SUBTYPE, Q_INTERACTION_SUBTYPE, T_IRF_INTERACTION_SUBTYPE_CODE (2) · A_INTERACTION_TYPE, A_CA_INTERACTION_TYPE, T_INTERACTION_TYPE, IF_INTERACTION_TYPE, IRF_INTERACTION_TYPE, IA_AGENT_INTERACTION_TYPE, IRSF_INTERACTION_TYPE, Q_INTERACTION_TYPE, T_IRF_INTERACTION_TYPE (2) · A_QUEUE_GROUP, Q_QUEUE_GROUP (2) · Q_QUEUE (2)

GPM_MODEL.MODEL (2) · GPM_PREDICTOR.PREDICTOR (2) · GPM_PREDICTOR.PREDICTOR_SWITCH (2) · GROUP_Q.GROUP_NAME (WHERE GROUP_TYPE_CODE in ('QUEUE' (2) · INTERACTION_TYPE_GI2.INTERACTION_TYPE (2) · INTERACTION_TYPE_GI2.INTERACTION_TYPE_SUBTYPE (2) · RESOURCE_Q.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE='QUEUE') (2) · ‘UNKNOWN’ (2) · ’NO VALUE’)) (2)

Predictive Routing Queue Statistics Report (4) · Speed of Accept (seconds) Report (4) · Speed of Accept (hours) Report (4) · Agent Group Queue Business Attribute Report (4) · Queue Summary Report (4) · Queue Report (4) · Queue Outline Report (4) · Agent Queue Report (4) · Predictive Routing Detail Report (4)

Other values: ; Abandon Delay Report Abandoned Delay Report Agent Activity Agent Detail Activity Report Agent Group Business Attribute Report Agent Interaction Hierarchy Report Agent Interval Based Report Agent Not Ready Report Agent Outbound Campaign Report Agent Report Agent Summary Activity Report (interaction) Agent Utilization Agent Utilization Email Report Agent Utilization Report Agent Wrap Report AHT Callback Details Report Contact Center Dashboard Contact Center Report Interaction Flow Report Interaction Handling Attempt Report Interaction Traffic Group Report Interaction Traffic Report Interaction Volume Business Attribute Email Report Interaction Volume Business Attribute Report Predictive Routing - AHT & Queue Predictive Routing - AHT and QUEUE Predictive Routing - Model Efficiency Predictive Routing AB Testing Report Predictive Routing AB Testing Report (Hour) Predictive Routing Agent Occupancy Predictive Routing Agent Occupancy Dashboard Predictive Routing Agent Occupancy Report (Active Time & Predictive) Predictive Routing Operational Report Queue Dashboard Task Routing Agent Activity Task Volume Report

yes (6)

yes (6)

None (6)

None (6)

BusinessAttributeInteractionSubtype (2) · BusinessAttributeInteractionType (2) · PredictiveRoutingModel (2) · PredictiveRoutingPredictor (2) · PredictiveRoutingPredictorSwitch (2) · QueueQueue (2) · QueueQueueGroup (2)