Drilldown: GCXI Attribute
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Agent Utilization (2) ·
AHT (2) ·
Predictive Routing - AHT and QUEUE (2) ·
Predictive Routing - Model Efficiency (2) ·
Predictive Routing AB Testing Report (2) ·
Predictive Routing AB Testing Report (Hour) (2) ·
Predictive Routing Agent Occupancy (2) ·
Predictive Routing Agent Occupancy Dashboard (2) ·
Predictive Routing Agent Occupancy Report (Active Time & Predictive) (2) ·
Predictive Routing Detail Report (2) ·
Predictive Routing Operational Report (2) ·
Predictive Routing Queue Statistics Report (2)
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