Drilldown: GCXI Attribute

Agent (2) · Agent > Detail > Ixn State (2) · Agent > Detail > Session (2) · Agent > Detail > State (2) · Agent > Group Membership (2) · Agent > State and Reason (2) · Billing Data (2) · Business Attribute (2) · Callback (2) · Callback > Detail (2) · Co-browse (2) · Designer (2) · Designer > Session (2) · Detail > Handling Attempt (2) · Detail > Handling Attempt > Handling Predictive Routing (2) · Detail > Transfer (2) · Detail > Transfer > Target User Data Example (2) · iWD (2) · iWD > Age (2) · iWD > Agent (2) · iWD > Capture (2) · iWD > Service Objects (2) · iWD > Time (2) · Predictive Routing (2) · Queue (2) · Time (2) · User Data Example (2)

None (20) · Agent > Activity (4) · Agent > Activity > Activity User Data Example (2) · Agent > Activity > Queue (2) · Agent > State and Reason (2) · Business Attribute > BA User Data Example (2) · Chat > Agent (2) · Co-browse (2) · Designer > Session Milestone (2) · Detail > Transfer (4) · Outbound Contact > Agent Contact (4) · Outbound Contact > Contact Attempt (2) · Queue (2) · Queue > Queue User Data Example (2)

None (24)

None (24)

Text · Number · None · Character · Datetime · Date · Char · SDR_SURVEY_ANSWERS.SURVEY_ANSWER_INT, SDR_SURVEY_ANSWERS.SURVEY_ANSWER_STR · Other

None (24) · Age Range 1 day (2) · Age Range 1 hour (2) · Age Range 1 week (2) · Age Range 15 min (2) · Age Range 4 hour (2) · Age Range 8 hour (2) · Age Range Minutes (2) · Business Value Range 10 (2) · Business Value Range 100 (2) · Business Value Range 1000 (2) · Business Value Range 5 (2) · Business Value Range 50 (2) · Business Value Range 500 (2) · CallTypeDESC (2) · Employee ID (2) · First Name (2) · Handling Resource Type (2) · ID (2) · Last Name (2) · Last VQueue Type (2) · Queue Type (2) · Source Last VQueue Type (2) · State Type (2) · Strategy Type (2) · Target Last Queue Type (2) · User Name (2) · Workbin Name (2)

None (18) · agentgroup_lov (2) · categoryname_lov (2) · clactionabilitycategory, name_lov (2) · clsentimentcategoryname_lov (2) · customersegment_lov (4) · daterange_lov (2) · hour_lov (4) · influencecategoryname_lov (2) · none (6) · queueandnone_lov (2) · queuegroup_lov (2) · queue_lov (4) · servicesubtype_lov (4) · servicetype_lov (4)

None (16) · ?? (2) · ??? (4) · @A_CLASSIFY_ACTIONABILITY_CTGNAME, @T_CLASSIFY_ACTIONABILITY_CTGNAME (2) · @A_CLASSIFY_SENTIMENT_CTGNAME, @T_CLASSIFY_SENTIMENT_CTGNAME (2) · @A_CTGNAME, @T_CTGNAME (2) · @A_INFLUENCE_CATEGORY_CTGNAME, @T_INFLUENCE_CATEGORY_CTGNAME (2) · A_AGENT_NAME, CA_AGENT_NAME, AD_AGENT_NAME, SO_AGENT_NAME, IA_AGENT_NAME (2) · A_CUSTOMER_SEGMENT, A_CA_CUSTOMER_SEGMENT, T_CUSTOMER_SEGMENT, CA_CUSTOMER_SEGMENT, Q_CUSTOMER_SEGMENT (4) · A_QUEUE_GROUP, Q_QUEUE_GROUP (2) · A_SERVICE_SUBTYPE, A_CA_SERVICE_SUBTYPE, CA_SERVICE_SUBTYPE, T_SERVICE_SUBTYPE, Q_SERVICE_SUBTYPE (4) · A_SERVICE_TYPE, A_CA_SERVICE_TYPE, CA_SERVICE_TYPE, T_SERVICE_TYPE, Q_SERVICE_TYPE (4) · DATE_RANGE (2) · F_DAY, DAY (2) · F_HOUR, HOUR (2) · F_MONTH, MONTH (4) · F_QRTR, QRTR (4) · F_SUBHR, SUBHR (2) · F_WEEK, WEEK (2) · F_YEAR, YEAR (4) · GROUP_COMBINATION_KEY (2) · IRF_START_DATE_TIME_KEY (2) · IRSF_ADD_INFO (2) · MONTH_YEAR_AGO (2) · MONTH_YEAR_NEXT (2) · Q_GROUP_COMBINATION_KEY (2) · Q_QUEUE (2) · Q_WORKBIN_OWNER_NAME (2) · Q_WORKBIN_TYPE_CODE, Q_WORKBIN_RESOURCE_NAME (2) · SESS_ACTIVE_FLAG (2) · SESS_SESSION_FACT_KEY (2) · STATE_ACTIVE_FLAG (2) · STATE_REASON_ACTIVE_FLAG (2)

INTERACTION_DESCRIPTOR_GI2.CUSTOMER_SEGMENT (4) · DATE_TIME.LABEL_YYYY (4) · INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE (4) · INTERACTION_FACT_GI2.START_DATE_TIME_KEY (4) · INTERACTION_RESOURCE_FACT_GI2.INTERACTION_ID (4) · INTERACTION_RESOURCE_FACT_GI2.IRF_ANCHOR (4) · INTERACTION_RESOURCE_FACT_GI2.RESOURCE_KEY (4) · DATE_TIME.LABEL_YYYY_WE (4) · DATE_TIME.LABEL_YYYY_QQ (4) · DATE_TIME.LABEL_YYYY_MM_DD_HH24 (4) · DATE_TIME.LABEL_YYYY_MM (4) · INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE_SUBTYPE (4)

Other values: ; 'NO_VALUE')) 'UNKNOWN' .interaction_ID .INTERACTION_RES_FACT_TRNSFR_GI2.RESOURCE_KEY .RESOURCE_STATE_REASON_GI2.RESOURCE_STATE_REASON_KEY AG2_*.DATE_TIME_KEY AG2_AGENT_*.GROUP_COMBINATION_KEY AG2_AGENT_*.INTERACTION_TYPE_KEY AG2_AGENT_*.RESOURCE_KEY AG2_AGENT_CAMPAIGN_*.GROUP_COMBINATION_KEY AG2_AGENT_CAMPAIGN_*.INTERACTION_TYPE_KEY AG2_AGENT_CAMPAIGN_*.RESOURCE_KEY AG2_AGENT_GRP_*.GROUP_KEY AG2_AGENT_GRP_*.INTERACTION_TYPE_KEY AG2_AGENT_QUEUE_*.AGENT_GROUP_COMBINATION_KEY AG2_AGENT_QUEUE_*.AGENT_RESOURCE_KEY AG2_AGENT_QUEUE_*.INTERACTION_TYPE_KEY AG2_CALLBACK_*.CBD1_KEY AG2_CALLBACK_*.CBD2_KEY AG2_CALLBACK_*.CBD3_KEY AG2_CALLBACK_*.RESOURCE_KEY AG2_CHAT_AGENT_*.GROUP_COMBINATION_KEY AG2_CHAT_AGENT_*.RESOURCE_KEY AG2_CHAT_AGENT_GRP_*.GROUP_KEY AG2_COBROWSE_AGENT_*.AGENT_RESOURCE_KEY AG2_ID_*.GPM_MODEL_KEY AG2_ID_*.GPM_RESULT AG2_ID_*.INTERACTION_TYPE_KEY AG2_I_AGENT_*.GPM_MODEL_KEY AG2_I_AGENT_*.GPM_RESULT AG2_I_AGENT_*.GROUP_COMBINATION_KEY AG2_I_AGENT_*.INTERACTION_TYPE_KEY AG2_I_AGENT_*.RESOURCE_KEY AG2_I_MN_*.GROUP_COMBINATION_KEY AG2_I_MN_*.RESOURCE_KEY AG2_I_SESS_*.GROUP_COMBINATION_KEY AG2_I_SESS_*.RESOURCE_KEY AG2_I_SESS_STATE-*.GROUP_COMBINATION_KEY AG2_I_STATE_*.GROUP_COMBINATION_KEY AG2_I_STATE_*.RESOURCE_KEY AG2_I_STATE_RSN_*.RESOURCE_STATE_REASON_KEY AG2_QUEUE_*.GPM_MODEL_KEY AG2_QUEUE_*.GPM_RESULT AG2_QUEUE_*.INTERACTION_TYPE_KEY AG2_QUEUE_ABN_*.INTERACTION_TYPE_KEY AG2_QUEUE_ACC_*.INTERACTION_TYPE_KEY AG2_SDR_SESSION*.SDR_APPLICATION_KEY AG2_SDR_SESS_BLOCK*.SDR_APPLICATION_KEY AG2_SDR_SESS_MILESTONE*.SDR_APPLICATION_KEY AG2_SDR_SURVEY*.SDR_APPLICATION_KEY AG2_SDR_SURVEY_*.GROUP_COMBINATION_KEY AG2_SDR_SURVEY_*.RESOURCE_KEY AGE.AGE_* AGENT.AGENT_ID BDS_REGION.NAME BUSINESS_VALUE.BUSINESS_VALUE_RANGE_10 BUSINESS_VALUE.BUSINESS_VALUE_RANGE_100 BUSINESS_VALUE.BUSINESS_VALUE_RANGE_1000 BUSINESS_VALUE.BUSINESS_VALUE_RANGE_5 BUSINESS_VALUE.BUSINESS_VALUE_RANGE_50 BUSINESS_VALUE.BUSINESS_VALUE_RANGE_500 BUSINESS_VALUE.BUSINESS_VALUE_RANGE_5_sta Calculated based on INTERACTION_FACT_GI2.END_TS and INTERACTION_FACT_GI2.START_TS CALLBACK_DIM_1.ID CALLBACK_DIM_2.ID CALLBACK_DIM_3.ID CALLBACK_DIM_4.DIAL_IGNORING_AVAILABILITY CALLBACK_DIM_4.ID CALLBACK_FACT_GI2.CALLBACK_DIM_4_KEY CALLBACK_FACT_GI2.FINAL_RECORD COBROWSE_FACT_GI2.COBROWSE_MODE_KEY COBROWSE_FACT_GI2.COBROWSE_PAGE_KEY COBROWSE_FACT_GI2.IMEDIA_SERVER_IXN_GUID COBROWSE_FACT_GI2.MEDIA_SERVER_IXN_GUID COBROWSE_FACT_GI2.SESSION_END_TIME minus COBROWSE_FACT_GI2.SESSION_START_TIME COBROWSE_FACT_GI2.START_DATE_TIME_KEY COBROWSE_MODE_.ID COBROWSE_PAGE.ID DATE_TIME.DATE_TIME_KEY DATE_TIME.LABEL.YYYY.MM.DD DATE_TIME.LABEL_YYYY_MM_DD DATE_TIME.LABEL_YYYY_MM_DD_HH24_15INT DATE_TIME.LABEL_YYYY_MM_DD_HH24_30INT or FORECAST_DATE_TIME.LABEL_YYYY_MM_DD_HH24_15INT DATE_TIME_*.DATE_TIME_KEY DATE_TIME_SUBHR.DATE_TIME_KEY DATE_TIME_YEAR_AGO.LABEL_YYYY_MM DATE_TIME_YEAR_NEXT.LABEL_YYYY_MM Depending on the value of ROUTING_TARGET_TYPE_CODE ETL_AUDIT.BATCH_ID ETL_AUDIT.FIRST_EXTRACTED_EVENT_ID ETL_AUDIT.LAST_EXTRACTED_EVENT_ID ETL_AUDIT.PROCESS_NAME FORECAST_DATE_TIME.LABEL_YYYY FORECAST_DATE_TIME.LABEL_YYYY_MM FORECAST_DATE_TIME.LABEL_YYYY_MM_DD FORECAST_DATE_TIME.LABEL_YYYY_MM_DD_HH24 FORECAST_DATE_TIME.LABEL_YYYY_MM_DD_HH24_30INT FORECAST_DATE_TIME.LABEL_YYYY_QQ GPM_RESULT.ID GROUP_A.GROUP_KEY GROUP_A.GROUP_NAME (WHERE GROUP_.GROUP_TYPE_CODE in ('AGENT' GROUP_Q.GROUP_NAME (WHERE GROUP_TYPE_CODE in ('QUEUE' IF_IRF_GPM_FACT_GI2.GPM_MODEL_KEY IF_IRF_GPM_FACT_GI2.GPM_RESULT IF_IRF_GPM_FACT_GI2.INTERACTION_ID IF_IRF_GPM_FACT_GI2.INTERACTION_RESOURCE_ID IF_IRF_GPM_FACT_GI2.INTERACTION_TYPE_KEY IF_IRF_GPM_FACT_GI2.LAST_QUEUE_RESOURCE_KEY IF_IRF_GPM_FACT_GI2.LAST_VQUEUE_RESOURCE_KEY IF_IRF_GPM_FACT_GI2.MEDIA_SERVER_ROOT_IXN_ID IF_IRF_GPM_FACT_GI2.RESOURCE_GROUP_COMBINATION_KEY IF_IRF_GPM_FACT_GI2.RESOURCE_KEY IF_IRF_GPM_FACT_GI2.STOP_ACTION INTERACTION_DESCR_RCV_GI2.CUSTOMER_SEGMENT INTERACTION_DESCR_RCV_GI2.INTERACTION_DESCRIPTOR_KEY INTERACTION_FACT_GI2.ACTIVE_FLAG INTERACTION_FACT_GI2.INTERACTION_ID INTERACTION_FACT_GI2.INTERACTION_SDT_KEY INTERACTION_FACT_GI2.MEDIA_SERVER_IXN_GUID INTERACTION_FACT_GI2.MEDIA_SERVER_IXN_ID INTERACTION_FACT_GI2.MEDIA_SERVER_ROOT_IXN_ID INTERACTION_FACT_GI2.SOURCE_ADDRESS INTERACTION_FACT_GI2.TARGET_ADDRESS INTERACTION_RESOURCE_FACT_GI2.INTERACTION_RESOURCE_ID INTERACTION_RESOURCE_FACT_GI2.INTERACTION_TYPE_KEY INTERACTION_RESOURCE_FACT_GI2.LAST_INTERACTION_RESOURCE INTERACTION_RESOURCE_FACT_GI2.LAST_QUEUE_RESOURCE_KEY INTERACTION_RESOURCE_FACT_GI2.LAST_VQUEUE_RESOURCE_KEY INTERACTION_RESOURCE_FACT_GI2.RESOURCE_GROUP_COMBINATION_KEY INTERACTION_RESOURCE_FACT_GI2.RESOURE_KEY INTERACTION_RESOURCE_FACT_GI2.START_DATE_TIME_KEY INTERACTION_RESOURCE_FACT_GI2.STOP_ACTION INTERACTION_RES_FACT_GI2.INTERACTION_DSCRPTR_KEY_RCV INTERACTION_RES_FACT_TRNSFR.INTERACTION_TYPE_KEY INTERACTION_RES_FACT_TRNSFR_GI2.INTERACTION_ID INTERACTION_RES_FACT_TRNSFR_GI2.INTERACTION_RESOURCE_ID INTERACTION_RES_FACT_TRNSFR_GI2.INTERACTION_RESOURCE_ID_RCV INTERACTION_RES_FACT_TRNSFR_GI2.LAST_QUEUE_RESOURCE_KEY INTERACTION_RES_FACT_TRNSFR_GI2.LAST_QUEUE_RES_KEY_RCV INTERACTION_RES_FACT_TRNSFR_GI2.LAST_VQUEUE_RESOURCE_KEY INTERACTION_RES_FACT_TRNSFR_GI2.LAST_VQUEUE_RES_KEY_RCV INTERACTION_RES_FACT_TRNSFR_GI2.RESOURCE_KEY_RCV INTERACTION_RES_FACT_TRNSFR_GI2.START_DATE_TIME_KEY_RCV INTERACTION_RES_FACT_TRNSFR_GI2.TECHNICAL_DSCRPTR_KEY_RCV INTERACTION_TYPE.[INTERACTION_TYPE_NAME] INTERACTION_TYPE.[INTERACTION_TYPE_SUBTYPE] INTERACTION_TYPE_GI2.INTERACTION_TYPE_KEY IRF_USER_DATA_GEN_1.CASE_ID IRF_USER_DATA_GEN_1.CUSTOMER_ID IRF_USER_DATA_GEN_1.INTERACTION_RESOURCE_ID IRF_USER_DATA_KEYS.CUSTOM_KEY_1 IRF_USER_DATA_KEYS.INTERACTION_RESOURCE_ID IWD_AGG_TASK_*.DATE_TIME_KEY IWD_AGG_TASK_*_SUBHR.DATE_TIME_KEY IWD_AGG_TASK_AGENT_SUBHR.DATE_TIME_KEY IWD_AGG_TASK_CAPT_SUBHR.DATE_TIME_KEY IWD_AGG_TASK_CLASSIF_SUBHR.DATE_TIME_KEY IWD_AGG_TASK_QUEUE_SUBHR.DATE_TIME_KEY IWD_DATE_TIME_AGENT_DAY. DATE_TIME_KEY IWD_DATE_TIME_CAPT_DAY. DATE_TIME_KEY IWD_DATE_TIME_CLASSIF_DAY. DATE_TIME_KEY IWD_DATE_TIME_QUEUE_DAY. DATE_TIME_KEY MEDIA_TYPE.[MEDIA_TYPE_NAME] one of the following or NULL: *ROUTING_TARGET.AGENT_GROUP_NAME *ROUTING_TARGET.PLACE_GROUP_NAME *ROUTING_TARGET.SKILL_EXPRESSION RELATIVE_RANGE.RANGE_NAME RESOURCE_.RESOURCE_KEY RESOURCE_.RESOURCE_NAME RESOURCE_.RESOURCE_TYPE RESOURCE_A.RESOURCE_KEY RESOURCE_A_RESOURCE_KEY RESOURCE_GI2.AGENT_NAME RESOURCE_GROUP_COMBINATION.GROUP_COMBINATION_KEY RESOURCE_GROUP_COMBINATION.GROUP_KEY RESOURCE_GROUP_COMBINATION_Q.GROUP_COMBINATION_KEY RESOURCE_GROUP_FACT_GI2.END_TS RESOURCE_GROUP_FACT_GI2.GROUP_KEY RESOURCE_GROUP_FACT_GI2.RESOURCE_KEY RESOURCE_GROUP_FACT_GI2.START_DATE_TIME_KEY RESOURCE_IVR.RESOURCE_NAME RESOURCE_Q.RESOURCE_KEY RESOURCE_Q.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE='QUEUE') RESOURCE_Q.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE=’QUEUE’) RESOURCE_RCV_Q.RESOURCE_KEY RESOURCE_RCV_Q.RESOURCE_NAME RESOURCE_STATE.STATE_NAME RESOURCE_TARGET.RESOURCE_KEY RESOURCE_TARGET.RESOURCE_NAME RESOURCE_VQ.RESOURCE_KEY RESOURCE_VQ.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE=’QUEUE’) ROUTING_TARGET.ROUTING_TARGET_TYPE ROUTING_TARGET.TARGET_OBJECT_SELECTED SDR_APPLICATION.ID SDR_CALL_TYPE.CALL_TYPE SDR_SESSION_FACT*.SDR_APPLICATION_KEY SDR_SESSION_FACT.INTERACTION_ID SDR_SESSION_FACT.START_DATE_TIME_KEY SDR_SURVEY_FACT.START_DATE_TIME_KEY SM_RES_SESSION_FACT_GI2.ACTIVE_FLAG SM_RES_SESSION_FACT_GI2.RESOURCE_GROUP_COMBINATION_KEY SM_RES_SESSION_FACT_GI2.RESOURCE_KEY SM_RES_SESSION_FACT_GI2.SM_RES_SESSION_FACT_KEY SM_RES_STATE_FACT_GI2.RESOURCE_GROUP_COMBINATION_KEY SM_RES_STATE_FACT_GI2.RESOURCE_KEY SM_RES_STATE_REASON_FACT_GI2.RESOURCE_KEY SM_RES_STATE_RSN_FACT.ACTIVE_FLAG_RSN SM_RES_STATE_RSN_FACT.ACTIVE_FLAG_ST SM_RES_STATE_RSN_FACT.RESOURCE_STATE_REASON_KEY SOURCE_TENANT.SOURCE_TENANT_NAME STRATEGY.STRATEGY_NAME TECHNICAL_DESCRIPTOR.RESOURCE_ROLE TECHNICAL_DESCRIPTOR.RESULT_REASON TECHNICAL_DESCRIPTOR.ROLE_REASON TECHNICAL_DESCRIPTOR.TECHNICAL_RESULT TECHNICAL_DESCRIPTOR_RCV.TECHNICAL_DESCRIPTOR_KEY TENANT.TENANT_NAME USER_DATA_GEN_ES.CLASSIFY_ACTIONABILITY_CTGNAME USER_DATA_GEN_ES.CLASSIFY_SENTIMENT_CTGNAME USER_DATA_GEN_ES.CTGNAME WHERE RESOURCE_TYPE_CODE=’QUEUE’ WORKBIN.WORKBIN_OWNER_NAME WORKBIN.WORKBIN_TYPE_CODE _SM_RES_STATE_FACT.RESOURCE_GROUP_COMBINATION_KEY _SM_RES_STATE_REASON_FAC.RESOURCE_KEY ‘UNKNOWN’ ’NO VALUE’))

None (18) · Agent Group Queue Business Attribute Report (8) · Interaction Handling Attempt Report (8) · Callback Details Report (6) · Agent Group Business Attribute Report (6)

Other values: ; Abandon Delay Report Agent Activity Agent Conduct Report Agent Details Activity Report Agent Group Agent Group (Target) Agent Group Interaction Handling Report Agent Group Membership Details Report Agent Interaction Hierarchy Report Agent Interaction State Agent Interval Based Report Agent Login-Logout Details Report Agent Not Ready Reason Code Report Agent Not Ready Report Agent Omnichannel Activity Report Agent Outbound Campaign Report Agent Performance Dashboard Agent Queue Report Agent Report Agent Social Engagement Report Agent State Details Report Agent Summarized State Agent Summary Activity Email Report Agent Summary Activity Report (Active) Agent Summary Activity Report (Interaction) Agent Task Dashboard Agent Utilization Agent Utilization Email Report Agent Utilization Report Agent Wrap Report AHT Application Duration Report Application Summary Report Async Chat Dashboard Blocks Summary Report Bot Dashboard Bot Session Overall Bot Sessions Overall Business Metrics Executive Report Callback Summary Report Campaign Callbacks Summary Report Campaign Summary Report Capture Point Business Value Report Capture Point Dashboard Capture Point Report Capture Point Task Duration Report Chat Agent Stats Chat Engagement Report Chat Interaction Report Chat Interaction Stats Chat Message Statistics Report Chat Session Report Chat Termination Report Co-browse Detail Report Co-browse Summary Report Contact Center Dashboard Contact Center Report Contact List Effectiveness Report Customer Perspective Report Customer Segment Service Level Dashboard Customer Segment Service Level Report ETL Audit Dashboard ETL Audit Dataset Inbound Voice Report Interaction Flow Report Interaction Traffic Group Report Interaction Traffic Report Interaction Volume Business Attribute Email Report Interaction Volume Business Attribute Report Intraday Backlog Summary Intraday Process Dashboard Intraday Process Report IVR Usage Report Milestone Summary Report Model Efficiency Pre-Agent Termination Report Predictive Routing - AHT & Queue Predictive Routing AB Testing Report Predictive Routing AB Testing Report (Hour) Predictive Routing Detail Report Predictive Routing Operational Report Predictive Routing Queue Statistics Report Process Volume Report Queue Dashboard Queue Outline Report Queue Priority Range Report Queue Report Queue Summary Report Queue Task Duration Report Queue Throughput Report Resource Performance Dashboard Resource Performance Report Sessions Handled by Bots Speed of Accept (hours) Report Speed of Accept (seconds) Report Survey Answer Report Survey Statistics Report Task Age Dashboard Task Age Report Task Detail Report Task Routing Agent Activity Task Routing Agent Group Activity Task Routing Agent Group Summary Activity Task Routing Agent Summary Activity Task Routing Detail Report Task Volume Report Task Work Detail Report Transfer Detail Report

None (2) · no (2) · yes (22)

None (2) · yes (22)

None (24)

None (24)

Other values: ; AgentAgentGroup AgentAgentResourceKey AgentDetailIxnStateAdditionalInfo AgentDetailSessionActive AgentDetailSessionSessionKey AgentDetailStateActiveReason AgentDetailStateActiveState AgentGroupCombinationKey AgentGroupKey AgentGroupMembershipAgentName AgentGroupMembershipAgentResourceKey AgentGroupMembershipEndTS AgentGroupMembershipGroupKey AgentGroupMembershipStartDateTimeKey AgentStateandReasonGroupCombinationSessKey AgentStateandReasonReasourceStateResourceKey BDSRegion BusinessAttributeCustomerSegment BusinessAttributeInteractionKey BusinessAttributeServiceSubtype BusinessAttributeServiceType BusinessAttributeSourceCustomerSegment CallbackCallbackDim1Key CallbackCallbackDim2Key CallbackCallbackDim3Key CallbackDetailCallbackDim4Key CallbackDetailFinal CallbackDetailForcedDialed CallbackQueueKey CobrowseCobrowseDuration CobrowseInteractionDuration CobrowseIrfAnchor CobrowseModeKey CobrowsePageKey CobrowseResourceSessionKey CobrowseStartDateTimeKey DesignerApplicationKey DesignerSessionCallType DetailHandlingAttemptActive DetailHandlingAttemptCaseID DetailHandlingAttemptConnectionID DetailHandlingAttemptCustomerID DetailHandlingAttemptFrom DetailHandlingAttemptGUID DetailHandlingAttemptHandlingPredictiveRoutingConnectionID DetailHandlingAttemptHandlingPredictiveRoutingInteractionDuration DetailHandlingAttemptHandlingPredictiveRoutingInteractionHandlingAttemptID DetailHandlingAttemptHandlingPredictiveRoutingInteractionID DetailHandlingAttemptHandlingPredictiveRoutingInteractionResourceID DetailHandlingAttemptHandlingPredictiveRoutingLastQueueKey DetailHandlingAttemptHandlingPredictiveRoutingLastVQueueKey DetailHandlingAttemptHandlingPredictiveRoutingRootID DetailHandlingAttemptHandlingPredictiveRoutingStopAction DetailHandlingAttemptHandlingPredictiveRoutingTechnicalResult DetailHandlingAttemptHandlingPredictiveRoutingTechnicalResultReason DetailHandlingAttemptHandlingPredictiveRoutingTechnicalResultReasonRole DetailHandlingAttemptHandlingPredictiveRoutingTechnicalResultRoleReason DetailHandlingAttemptHandlingPredictiveRoutingUDInteractionResourceID DetailHandlingAttemptHandlingResource DetailHandlingAttemptInteractionDuration DetailHandlingAttemptInteractionHandlingAttemptID DetailHandlingAttemptInteractionID DetailHandlingAttemptInteractionIDSSF DetailHandlingAttemptInteractionResourceID DetailHandlingAttemptIrfAnchor DetailHandlingAttemptIRFStartDateTimeKey DetailHandlingAttemptLastInteractionResource DetailHandlingAttemptLastIVR DetailHandlingAttemptLastQueue DetailHandlingAttemptLastQueueKey DetailHandlingAttemptLastVQueue DetailHandlingAttemptLastVQueueKey DetailHandlingAttemptMediaServerIxnGuid DetailHandlingAttemptResourceState DetailHandlingAttemptRootID DetailHandlingAttemptRoutingTarget DetailHandlingAttemptRoutingTargetSelected DetailHandlingAttemptRoutingTargetType DetailHandlingAttemptSourceName DetailHandlingAttemptSourceResourceKey DetailHandlingAttemptSourceTechnicalResultReasonRole DetailHandlingAttemptSourceType DetailHandlingAttemptStopAction DetailHandlingAttemptStrategyName DetailHandlingAttemptTechnicalDescriptorKey DetailHandlingAttemptTechnicalResult DetailHandlingAttemptTechnicalResultReason DetailHandlingAttemptTechnicalResultRoleReason DetailHandlingAttemptTo DetailHandlingAttemptUDCustomKey DetailHandlingAttemptUDInteractionResourceID DetailTransferInteractionHandlingAttemptID DetailTransferInteractionID DetailTransferSourceLastQueue DetailTransferSourceLastVQueue DetailTransferSourceServiceSubtype DetailTransferSourceServiceType DetailTransferSourceTechnicalResult DetailTransferSourceTechnicalResultReason DetailTransferSourceTechnicalResultReasonRole DetailTransferSourceTechnicalResultRoleReason DetailTransferTargetCustomerSegment DetailTransferTargetInteractionDescriptorKey DetailTransferTargetLastQueue DetailTransferTargetLastQueueKey DetailTransferTargetLastVQueueKey DetailTransferTargetResourceKey DetailTransferTargetTechnicalDescriptorKey DetailTransferTargetUserDataExampleInteractionHandlingAttemptIDRcv DetailTransferTargetUserDataExampleStartDateTimeKeyRcv iWDAgeAgeRange iWDAgeAgeRange15min iWDAgeAgeRange1day iWDAgeAgeRange1hour iWDAgeAgeRange4hour iWDAgeAgeRange8Hour iWDAgeAgeRangeMinutes iWDAgeAgeRangeWeek iWDCaptureBusinessValueRange iWDCaptureBusinessValueRange10 iWDCaptureBusinessValueRange100 iWDCaptureBusinessValueRange1000 iWDCaptureBusinessValueRange5 iWDCaptureBusinessValueRange50 iWDCaptureBusinessValueRange500 iWDClassificationInteractionSubtype iWDClassificationInteractionType iWDClassificationMediaType iWDServiceObjectsBatchID iWDServiceObjectsFirstExtractedEventID iWDServiceObjectsInteractionID iWDServiceObjectsLastExtractedEventID iWDServiceObjectsLastResourceID iWDServiceObjectsProcessName iWDServiceObjectsResourceID iWDServiceObjectsSourceTenant iWDServiceObjectsTenant iWDTime15Minutes iWDTimeDateTimeKeyDAY iWDTimeDay iWDTimeHour iWDTimeMonth iWDTimeQuarter iWDTimeServiceDateTimeKey iWDTimeStartDateTimeKey iWDTimeWeek iWDTimeYear PredictiveRoutingGPRResultID PredictiveRoutingModelKey QueueQueue QueueQueueGroup QueueQueueGroupCombinationKey QueueWorkbinOwner QueueWorkbinType TimeDateRange TimeDay TimeHour TimeMonth TimeMonthYearAgo TimeMonthYearNext TimeQuarter TimeStartDateTimeKey TimeStartDateTimeKeyIF TimeStartDateTimeKeyIRF TimeStartDateTimeKeySSF TimeStartDateTimeKeySSuF TimeSubhour TimeWeek TimeYear UserDataExampleCategory UserDataExampleClassifyActionabilityCategory UserDataExampleClassifySentimentCategory UserDataExampleInfluenceCategory