Drilldown: GCXI Attribute
Use the filters below to narrow your results.
None (4) ·
Agent > Activity (4) ·
Agent > State and Reason (2) ·
Agent > State and Reason > Interaction State (2) ·
Agent > State and Reason > Interaction State > Interaction Predictive Routing (4) ·
Business Attribute (2) ·
Business Attribute > BA Predictive Routing (2) ·
Detail > Handling Attempt > Handling Predictive Routing (4) ·
Detail > Transfer (2) ·
Outbound Contact > Agent Contact (4) ·
Outbound Contact > Contact Attempt (4) ·
Queue (4) ·
Queue > Queue Predictive Routing (2)
None (6) ·
??? (2) ·
A_BUSINESS_RESULT,A_CA_BUSINESS_RESULT,T_BUSINESS_RESULT,Q_BUSINESS_RESULT,CA_BUSINESS_RESULT (2) ·
A_INTERACTION_TYPE, A_CA_INTERACTION_TYPE, T_INTERACTION_TYPE, IF_INTERACTION_TYPE, IRF_INTERACTION_TYPE, IA_AGENT_INTERACTION_TYPE, IRSF_INTERACTION_TYPE, Q_INTERACTION_TYPE, T_IRF_INTERACTION_TYPE (2)
GPM_MODEL.MODEL (2) ·
GPM_MODEL.MODEL_ID (2) ·
GPM_PREDICTOR.PREDICTOR (2) ·
GPM_PREDICTOR.PREDICTOR_ID (2) ·
GPM_PREDICTOR.PREDICTOR_SWITCH (2) ·
GPM_RESULT.CUSTOMER_FOUND (2) ·
GPM_RESULT.GPM_RESULT (2) ·
GPM_RESULT.GPM_STATUS (2) ·
IF_IRF_GPM_FACT_GI2.RESOURCE_KEY (2) ·
IF_IRF_GPM_FACT_GI2.TARGET_ADDRESS (2) ·
INTERACTION_DESCRIPTOR_GI2.BUSINESS_RESULT (2) ·
INTERACTION_TYPE_GI2.INTERACTION_TYPE (2) ·
IRF_USER_DATA_GEN_1.CASE_ID (2) ·
IRF_USER_DATA_GEN_1.CUSTOMER_ID (2) ·
MEDIA_NAME_CODE (2) ·
MEDIA_TYPE (2) ·
MEDIA_TYPE. MEDIA_NAME (2) ·
MEDIA_TYPE.MEDIA_NAME (2) ·
MEDIA_TYPE.MEDIA_TYPE_KEY (2) ·
REQUESTED_SKILL_COMPBINATION.SKILL_COMPBINATION_STRING (2) ·
RESOURCE.RESOURCE_NAME (2) ·
RESOURCE_STATE.STATE_NAME (2) ·
RESOURCE_TARGET.RESOURCE_ID (2) ·
RESOURCE_TARGET.RESOURCE_NAME (2) ·
RESOURCE_VQ.RESOURCE_NAME (2)
BusinessAttributeBusinessResult (2) ·
BusinessAttributeInteractionType (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingCaseID (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingCustomerID (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingHandlingResource (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingLastVQueue (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingResourceState (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingSkillCombinationRequested (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingSource (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingTo (2) ·
PredictiveRoutingCustomerDataFound (2) ·
PredictiveRoutingModel (2) ·
PredictiveRoutingModelID (2) ·
PredictiveRoutingPredictor (2) ·
PredictiveRoutingPredictorID (2) ·
PredictiveRoutingPredictorSwitch (2) ·
PredictiveRoutingResult (2) ·
PredictiveRoutingStatus (2) ·
ServiceObjectsMediaType (2)
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