Drilldown: GCXI Attribute

Business Attribute (2)

Agent > Activity (2) · Agent > State and Reason > Interaction State (2) · Agent > State and Reason > Interaction State > Interaction Predictive Routing (2) · Detail > Transfer (2) · Outbound Contact > Agent Contact (2) · Queue (2)

None (2)

None (2)

Text · Number · None · Character · Datetime · Date · Char · SDR_SURVEY_ANSWERS.SURVEY_ANSWER_INT, SDR_SURVEY_ANSWERS.SURVEY_ANSWER_STR · Other

None (2)

interactionsubtype_lov (2)

None · ??? · A_CUSTOMER_SEGMENT, A_CA_CUSTOMER_SEGMENT, T_CUSTOMER_SEGMENT, CA_CUSTOMER_SEGMENT, Q_CUSTOMER_SEGMENT · F_YEAR, YEAR · MONTH_YEAR_AGO · MONTH_YEAR_NEXT · CAL_DATE · A_SERVICE_TYPE, A_CA_SERVICE_TYPE, CA_SERVICE_TYPE, T_SERVICE_TYPE, Q_SERVICE_TYPE · A_SERVICE_SUBTYPE, A_CA_SERVICE_SUBTYPE, CA_SERVICE_SUBTYPE, T_SERVICE_SUBTYPE, Q_SERVICE_SUBTYPE · F_MONTH, MONTH · F_QRTR, QRTR · A_BUSINESS_RESULT,A_CA_BUSINESS_RESULT,T_BUSINESS_RESULT,Q_BUSINESS_RESULT,CA_BUSINESS_RESULT · IRSF_START_TS_TIME · F_SUBHR, SUBHR · F_WEEK, WEEK · STATE_START_TS_TIME · GROUP_COMBINATION_KEY · IA_STATE_NAME · INTERACTION_TYPE_GI2.INTERACTION_TYPE · IRF_START_DATE_TIME_KEY

Other values: ; ?? @A_CLASSIFY_ACTIONABILITY_CTGNAME, @T_CLASSIFY_ACTIONABILITY_CTGNAME @A_CLASSIFY_SENTIMENT_CTGNAME, @T_CLASSIFY_SENTIMENT_CTGNAME @A_CTGNAME, @T_CTGNAME @A_INFLUENCE_CATEGORY_CTGNAME, @T_INFLUENCE_CATEGORY_CTGNAME AGM_END_TS_TIME AGM_START_TS_TIME A_AGENT_GROUP, CA_AGENT_GROUP, AD_AGENT_GROUP, LIST OF VALUES IA_AGENT_GROUP A_AGENT_NAME, CA_AGENT_NAME, AD_AGENT_NAME, SO_AGENT_NAME, IA_AGENT_NAME A_CA_CAMPAIGN_GROUP_NAME, CA_CAMPAIGN_GROUP_NAME A_CA_CAMPAIGN_NAME, CA_CAMPAIGN_NAME A_INTERACTION_SUBTYPE, CA_INTERACTION_SUBTYPE, T_INTERACTION_SUBTYPE, IF_INTERACTION_SUBTYPE, IRF_INTERACTION_SUBTYPE_CODE, IA_AGENT_INTERACTION_SUBTYPE, Q_INTERACTION_SUBTYPE, T_IRF_INTERACTION_SUBTYPE_CODE A_INTERACTION_TYPE, A_CA_INTERACTION_TYPE, T_INTERACTION_TYPE, IF_INTERACTION_TYPE, IRF_INTERACTION_TYPE, IA_AGENT_INTERACTION_TYPE, IRSF_INTERACTION_TYPE, Q_INTERACTION_TYPE, T_IRF_INTERACTION_TYPE A_QUEUE_GROUP, Q_QUEUE_GROUP CA_CALLING_LIST_NAME CBF_CUSTOMER_NUMBER CBF_SERVICE_ID CB_CALLBACK_OFFER_TYPE CB_CALLBACK_TYPE CB_CALL_DIRECTION CB_CHANNEL CB_CONNECT_ORDER CB_DIAL_DIALOG_RESULT CB_FINAL_DIAL_RESULT CB_FINAL_TARGET CB_OFFER_TIMING CB_RESOURCE_NAME DATE_RANGE F_DAY, DAY F_HOUR, HOUR IRSF_ADD_INFO IRSF_END_TS_TIME IRSF_STATE Q_GROUP_COMBINATION_KEY Q_QUEUE Q_WORKBIN_OWNER_NAME Q_WORKBIN_TYPE_CODE, Q_WORKBIN_RESOURCE_NAME SESS_ACTIVE_FLAG SESS_END_TS_TIME SESS_SESSION_FACT_KEY SESS_START_TS_TIME STATE_ACTIVE_FLAG STATE_END_TS_TIME STATE_REASON_ACTIVE_FLAG STATE_REASON_CODE, IA_REASON_CODE STATE_STATE

INTERACTION_TYPE_GI2.INTERACTION_TYPE_SUBTYPE (2)

Contact Center Report (2)

yes (2)

yes (2)

None (2)

None (2)

BusinessAttributeInteractionSubtype (2)