Drilldown: BDSMetric

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BDSMetric > TocName : ASR/TTS or Intelligent Workload Distribution or Outbound Voice with CX Contact Interaction or TTS ports or Task routing or Workforce Optimization 1B

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productshort:
Draft:BDS (5) · Draft:System (4)
Role:
None (9)
DisplayName:
ASR/TTS (2) · Intelligent Workload Distribution (IWD) (2) · Outbound Voice with CX Contact Interaction (1) · Task routing (2) · TTS ports (1) · Workforce Optimization (WFO) 1B bundle (1)
TocName: (Click arrow to add another value)
Dimension:
None (9)
Product:
None (6) · Billing Data Service (2) · System-Level Documentation (1)
Manual:
GenesysChoice (4) · User (5)
UseCase:
None (9)
UnitOfMeasure:
Agent Count (2) · Objects Count (5) · Port peak usage (1) · User (1)
MetricName:
bundle_wfo_1b (1) · cx_contact_interactions (1) · gtr_interactions (1) · gvp_asr_minutes, gvp_tts_minutes (1) · gvp_tts_ports (1) · seats_third_party (1) · TBD (3)
MetricScope:
Global (3) · Global for each customer tenant (1) · Region (5)
DataSource:
Genesys Info Mart database (5) · Genesys WFM ETL database (1) · GVP Reporting Server database ; Genesys Info Mart database (1) · GVP Reporting Server DB, Genesys Info Mart database (2)
DeploymentModel:
For GVP Reporting Server (RS) database - an instance of GVP RS database per location. This instance can be used by a single tenant or shared between multiple tenants. (1) · Instance of GVP Reporting Server database per location (shared between tenants or individual); one global instance of Genesys Info Mart database per tenant. (1) · One global instance of Genesys Info Mart database for each tenant (1) · One global instance of Genesys Info Mart database for each tenant. (1) · One global instance of Genesys Info Mart database, per tenant. (1) · One global instance of Genesys WFM ETL database for each tenant (1) · TBD (3)
IsChoice:
No (9)
ChoiceMetrics:
None (9)

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