Drilldown: BDSMetric

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BDSMetric > Manual: User & UseCase : Other or None & UnitOfMeasure : Sessions count or User or agents count

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productshort:
Draft:BDS (16)
Role:
None (16)
DisplayName:
Active Call Recording / Screen Recording / Quality Management (1) · Callback seats (1) · Designer-based Chatbot interactions (1) · Designer-based Voicebot interactions (1) · Digital 1 bundle (1) · Digital 2 bundle (1) · Genesys Chat Seats for NEXUS (1) · Genesys CIM Premise Users (1) · Genesys Facebook Seats for NEXUS (1) · Genesys SIP Interaction (1) · Genesys Twitter Seats for NEXUS (1) · Genesys Voice (1) · Voice 1 bundle (1) · Voice 2 bundle (1) · WFO (1) · Workspace (1)
TocName:
Active Call Recording / Screen Recording / Quality Management (1) · Callback seats (1) · Designer-based Chatbot interactions (1) · Designer-based Voicebot interactions (1) · Digital 1 (1) · Digital 2 (1) · Genesys Chat Seats for NEXUS (1) · Genesys CIM Premise Users (1) · Genesys Facebook Seats for NEXUS (1) · Genesys SIP Interaction (1) · Genesys Twitter Seats for NEXUS (1) · Genesys Voice (1) · Voice 1 (1) · Voice 2 (1) · WFO (1) · Workspace (1)
Dimension:
None (16)
Product:
None (1) · Billing Data Service (15)
Manual: (Click arrow to add another value)
UseCase: (Click arrow to add another value)
UnitOfMeasure: (Click arrow to add another value)
MetricName:
bundle_digital_one (1) · bundle_digital_two (1) · bundle_voice_one (1) · bundle_voice_two (1) · chatbot_interactions (1) · cim_premise_users (1) · seats_callback (1) · seats_call_recording, seats_screen_recording, seats_quality_management (1) · seats_chat in release 9.0.000.33 and later (seats_chat_nexus in earlier releases) (1) · seats_facebook (seats_facebook_public, seats_facebook_direct in release 9.0.000.30 and earlier) (1) · seats_sip_interaction (1) · seats_twitter (seats_twitter_public, seats_twitter_direct in release 9.0.000.30 and earlier) (1) · seats_voice (1) · seats_workspace (1) · TBD (1) · voicebot_interactions (1)
MetricScope:
Global (4) · Region (12)
DataSource:
Genesys Info Mart (1) · Genesys Info Mart database (12) · Genesys Info Mart database. (3)
DeploymentModel:
None (1) · One global instance of Genesys Info Mart database for each tenant. (2) · One global instance of Genesys Info Mart database for each tenant.|- (1) · One global instance of Genesys Info Mart database, per tenant (1) · One global instance of Genesys Info Mart database, per tenant. (7) · TBD (4)
IsChoice:
No (16)
ChoiceMetrics:
None (12) · seats_callback (2) · seats_chat (1) · seats_email (1) · seats_facebook (seats_facebook_public (1) · seats_inbound_voice (1) · seats_outbound (1) · seats_sms (1) · seats_twitter (seats_twitter_public (1) · seats_voice (1) · seats_whatsapp (1)

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