Drilldown: BDSMetric

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BDSMetric > UnitOfMeasure : Agent count or Sessions count or User or minutes or objects count & IsChoice: No

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productshort:
Draft:BDS (25) · Draft:System (16)
Role:
None (41)
DisplayName:
ASR/TTS (2) · Cloud Contact Center Supervisor Seat (1) · Designer-based Chatbot interactions (1) · Designer-based Voicebot interactions (1) · Designer-based Voicebot minutes (1) · Digital 1 bundle (2) · Digital 2 bundle (2) · Genesys Co-browse (1) · Genesys Customer Interaction Management Platform (1) · Genesys Inbound Voice (1) · Genesys Social Media Engagement (1) · Genesys Task Routing (1) · GIM-based voicemail (1) · Gplus Workforce Management (Gplus WFM) (1) · GVP ASR minutes / GVP TTS minutes (1) · Intelligent Workload Distribution (IWD) (2) · IVR (2) · Outbound Campaign Transactions (2) · Outbound Contact (1) · Outbound Voice with CX Contact Interaction (1) · SIP voicemail (1) · Supervisor and other non-agent personnel - access and metering (1) · Task routing (2) · Voice 1 bundle (2) · Voice 2 bundle (2) · Voicemail (2) · WFO (2) · Workforce Optimization (WFO) 1A bundle (1) · Workforce Optimization (WFO) 1B bundle (1) · Workforce Optimization (WFO) 2 bundle (1)
TocName:
ASR/TTS (2) · Cloud Contact Center Supervisor Seat (1) · Designer-based Chatbot interactions (1) · Designer-based Voicebot interactions (1) · Designer-based Voicebot minutes (1) · Digital 1 (2) · Digital 2 (2) · Genesys Co-browse (1) · Genesys Customer Interaction Management Platform (1) · Genesys Inbound Voice (1) · Genesys Social Media Engagement (1) · Genesys Task Routing (1) · GIM-based voicemail (1) · Gplus Workforce Management (1) · GVP ASR minutes / GVP TTS minutes (1) · Intelligent Workload Distribution (2) · IVR (2) · Outbound campaign transactions (2) · Outbound Contact (1) · Outbound Voice with CX Contact Interaction (1) · SIP voicemail (1) · Supervisor access and metering (1) · Task routing (2) · Voice 1 (2) · Voice 2 (2) · Voicemail (2) · WFO (2) · Workforce Optimization 1A (1) · Workforce Optimization 1B (1) · Workforce Optimization 2 (1)
Dimension:
None (41)
Product:
None (15) · Billing Data Service (19) · System-Level Documentation (7)
Manual:
GenesysChoice (16) · User (25)
UseCase:
None (41)
UnitOfMeasure: (Click arrow to add another value)
MetricName:
None (1) · bundle_digital_one (2) · bundle_digital_two (2) · bundle_voice_one (2) · bundle_voice_two (2) · bundle_wfo_1a (1) · bundle_wfo_1b (1) · bundle_wfo_2 (1) · chatbot_interactions (1) · cx_contact_interactions (2) · gtr_interactions (2) · gvp_asr_minutes, gvp_tts_minutes (2) · gvp_minutes (1) · seats_CIM (1) · seats_cobrowse (1) · seats_gplus_wfm (1) · seats_inbound_voice (1) · seats_outbound (1) · seats_social (1) · seats_supervisor (1) · seats_third_party (1) · TBD (8) · voicebot_interactions (1) · voicebot_minutes (1) · voicemail_boxes_gim (1) · voicemail_boxes_gim  (1) · voicemail_boxes  (1)
MetricScope:
Daily (1) · Global (12) · Global for each customer tenant (1) · Region (27)
DataSource:
Configuration Server DB (2) · Genesys Info Mart (2) · Genesys Info Mart database (27) · Genesys Info Mart database, Genesys Interaction Recording database (1) · Genesys Info Mart database, Genesys Interaction Recording database, and Genesys WFM ETL database (1) · Genesys Info Mart database, GVP Reporting Server database (1) · Genesys Info Mart DB (1) · Genesys WFM ETL database (1) · GVP Reporting Server (RS) database; Genesys Info Mart database (1) · GVP Reporting Server database, Genesys Info Mart database (1) · GVP Reporting Server DB, Genesys Info Mart database (2) · Tenant Configuration Server  (1)
DeploymentModel:
None (1) · For GVP Reporting Server (RS) database - an instance of GVP RS database per location. This instance can be used by a single tenant or shared between multiple tenants. (2) · Instance of Configuration Server per tenant. (1) · Instance of GVP Reporting Server database per location (shared between tenants or individual); One global instance of Genesys Info Mart database, per tenant. (1) · One global instance of Configuration Server DB for each tenant. (1) · One global instance of Genesys Info Mart database for each tenant (2) · One global instance of Genesys Info Mart database for each tenant. (9) · One global instance of Genesys Info Mart database per tenant. (5) · One global instance of Genesys Info Mart database, per tenant. (5) · One global instance of Genesys Info Mart database, per tenant.
Important
This metric requires Interaction Concentrator 8.1.514.19 or later.
(1) · One global instance of Genesys Info Mart DB per tenant. (1) · One global instance of Genesys WFM ETL database for each tenant (1) · TBD (11)
IsChoice: (Click arrow to add another value)
ChoiceMetrics:
None (37) · seats_callback (2) · seats_chat (1) · seats_email (1) · seats_facebook (seats_facebook_public (1) · seats_inbound_voice (1) · seats_outbound (1) · seats_sms (1) · seats_twitter (seats_twitter_public (1) · seats_voice (1) · seats_whatsapp (1)

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