Drilldown: BDSMetric

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BDSMetric > DisplayName : IVR or Voice 2 bundle or Workforce Optimization (WFO) 1B bundle

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productshort:
Draft:BDS (2) · Draft:System (3)
Role:
None (5)
DisplayName: (Click arrow to add another value)
TocName:
IVR (2) · Voice 2 (2) · Workforce Optimization 1B (1)
Dimension:
None (5)
Product:
None (3) · Billing Data Service (1) · System-Level Documentation (1)
Manual:
GenesysChoice (3) · User (2)
UseCase:
None (5)
UnitOfMeasure:
Minutes (2) · User (3)
MetricName:
bundle_voice_two (2) · bundle_wfo_1b (1) · gvp_minutes (1) · TBD (1)
MetricScope:
Global for each customer tenant (1) · Region (4)
DataSource:
Genesys Info Mart database (2) · Genesys Info Mart database, GVP Reporting Server database (1) · Genesys WFM ETL database (1) · GVP Reporting Server database, Genesys Info Mart database (1)
DeploymentModel:
For GVP Reporting Server (RS) database - an instance of GVP RS database per location. This instance can be used by a single tenant or shared between multiple tenants. (1) · One global instance of Genesys Info Mart database for each tenant. (1) · One global instance of Genesys WFM ETL database for each tenant (1) · TBD (2)
IsChoice:
No (5)
ChoiceMetrics:
None (4) · seats_callback (1) · seats_outbound (1) · seats_voice (1)

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