Drilldown: BDSMetric

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BDSMetric > DisplayName : Genesys CIM Premise Places or Outbound Campaign Transactions or Task routing

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productshort:
Draft:BDS (3) · Draft:System (2)
Role:
None (5)
DisplayName: (Click arrow to add another value)
TocName:
Genesys CIM Premise Places (1) · Outbound campaign transactions (2) · Task routing (2)
Dimension:
None (5)
Product:
None (4) · Billing Data Service (1)
Manual:
GenesysChoice (2) · User (3)
UseCase:
None (5)
UnitOfMeasure:
Objects Count (4) · places count (1)
MetricName:
cim_premise_places (1) · cx_contact_interactions (1) · gtr_interactions (1) · TBD (2)
MetricScope:
global (5)
DataSource:
Genesys Info Mart database (4) · Genesys Info Mart database. (1)
DeploymentModel:
One global instance of Genesys Info Mart database for each tenant (1) · One global instance of Genesys Info Mart database for each tenant. (1) · One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|- (1) · TBD (2)
IsChoice:
No (5)
ChoiceMetrics:
None (5)

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