Drilldown: BDSMetric

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BDSMetric > MetricName : TBD or gtr_interactions or gvp_asr_minutes, gvp_tts_minutes or seats_third_party or seats_twitter (seats_twitter_public, seats_twitter_direct in release 9.0.000.30 and earlier) & DeploymentModel : One global instance of Genesys Info Mart database per tenant. or One global instance of Genesys Info Mart database, per tenant or TBD

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productshort:
Draft:BDS (9) · Draft:System (1)
Role:
None (10)
DisplayName:
ASR/TTS (1) · Intelligent Workload Distribution (IWD) (1) · IVR (1) · Outbound Campaign Transactions (1) · Task routing (1) · Third-party work items (1) · Voicemail (1) · WFO (2) · Workforce Optimization (1)
TocName:
ASR/TTS (1) · Intelligent Workload Distribution (1) · IVR (1) · Outbound campaign transactions (1) · Task routing (1) · Third-party work items (1) · Voicemail (1) · WFO (3)
Dimension:
None (10)
Product:
None (7) · Billing Data Service (3)
Manual:
GenesysChoice (1) · User (9)
UseCase:
None (10)
UnitOfMeasure:
Agent Count (1) · Agent count (1) · Minutes (1) · Objects Count (4) · TBD (1) · User (2)
MetricName: (Click arrow to add another value)
MetricScope:
Daily (1) · Global (2) · Region (7)
DataSource:
Configuration Server DB (1) · Genesys Info Mart (2) · Genesys Info Mart database (5) · GVP Reporting Server database, Genesys Info Mart database (1) · GVP Reporting Server DB, Genesys Info Mart database (1)
DeploymentModel: (Click arrow to add another value)
IsChoice:
No (10)
ChoiceMetrics:
None (10)

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