Drilldown: BDSMetric

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BDSMetric > Manual: User & DeploymentModel : One global instance of Genesys Info Mart database per tenant. or One global instance of Genesys Info Mart database, per tenant or TBD

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productshort:
Draft:BDS (21)
Role:
None (21)
DisplayName:
ASR/TTS (1) · Digital 1 bundle (1) · Digital 2 bundle (1) · Genesys Chat (1) · Genesys Co-browse (1) · Genesys Customer Interaction Management Platform (1) · Genesys E-mail (1) · Genesys Inbound Voice (1) · Genesys SMS (1) · Genesys Social Media Engagement (1) · Intelligent Workload Distribution (IWD) (1) · IVR (1) · Outbound Campaign Transactions (1) · Outbound Contact (1) · Task routing (1) · Third-party work items (1) · Voice 2 bundle (1) · Voicemail (1) · WFO (1) · Workforce Optimization (1) · Workspace (1)
TocName:
ASR/TTS (1) · Digital 1 (1) · Digital 2 (1) · Genesys Chat (1) · Genesys Co-browse (1) · Genesys Customer Interaction Management Platform (1) · Genesys E-mail (1) · Genesys Inbound Voice (1) · Genesys SMS (1) · Genesys Social Media Engagement (1) · Intelligent Workload Distribution (1) · IVR (1) · Outbound campaign transactions (1) · Outbound Contact (1) · Task routing (1) · Third-party work items (1) · Voice 2 (1) · Voicemail (1) · WFO (2) · Workspace (1)
Dimension:
None (21)
Product:
None (6) · Billing Data Service (15)
Manual: (Click arrow to add another value)
UseCase:
None (21)
UnitOfMeasure:
Agent count (6) · agents count (1) · Agents count (1) · Agent count (3) · Minutes (1) · Objects count (4) · TBD (1) · User (4)
MetricName:
bundle_digital_one (1) · bundle_digital_two (1) · bundle_voice_two (1) · seats_chat (1) · seats_CIM (1) · seats_cobrowse (1) · seats_email (1) · seats_inbound_voice (1) · seats_outbound (1) · seats_sms (1) · seats_social (1) · seats_third_party (1) · seats_workspace (1) · TBD (8)
MetricScope:
Daily (1) · Global (2) · Region (18)
DataSource:
Configuration Server DB (1) · Genesys Info Mart (1) · Genesys Info Mart database (17) · GVP Reporting Server database, Genesys Info Mart database (1) · GVP Reporting Server DB, Genesys Info Mart database (1)
DeploymentModel: (Click arrow to add another value)
IsChoice:
No (21)
ChoiceMetrics:
None (18) · seats_callback (1) · seats_chat (1) · seats_email (1) · seats_facebook (seats_facebook_public (1) · seats_outbound (1) · seats_sms (1) · seats_twitter (seats_twitter_public (1) · seats_voice (1) · seats_whatsapp (1)

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