Drilldown: BDSMetric

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BDSMetric > DeploymentModel : One global instance of Genesys Info Mart database for each tenant. or One global instance of Genesys Info Mart database per tenant. or One per tenant or TBD or None

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productshort:
Draft:BDS (23) · Draft:System (11)
Role:
None (34)
DisplayName:
ASR/TTS (1) · Callback seats (1) · Digital 1 bundle (2) · Digital 2 bundle (2) · Genesys Chat (1) · Genesys CIM Premise Users (1) · Genesys Co-browse (1) · Genesys Customer Interaction Management Platform (1) · Genesys E-mail (1) · Genesys Inbound Voice (1) · Genesys SMS (1) · Genesys Social Media Engagement (1) · Intelligent Workload Distribution (IWD) (2) · IVR (1) · Outbound Campaign Transactions (2) · Outbound Contact (1) · Recording storage (1) · Supervisor and other non-agent personnel - access and metering (1) · Task routing (1) · Third-party work items (1) · Voice 1 bundle (2) · Voice 2 bundle (2) · Voicemail (1) · WFO (2) · Workforce Optimization (1) · Workforce Optimization (WFO) 1A bundle (1) · Workforce Optimization (WFO) 2 bundle (1)
TocName:
ASR/TTS (1) · Callback seats (1) · Digital 1 (2) · Digital 2 (2) · Genesys Chat (1) · Genesys CIM Premise Users (1) · Genesys Co-browse (1) · Genesys Customer Interaction Management Platform (1) · Genesys E-mail (1) · Genesys Inbound Voice (1) · Genesys SMS (1) · Genesys Social Media Engagement (1) · Intelligent Workload Distribution (2) · IVR (1) · Outbound campaign transactions (2) · Outbound Contact (1) · Recording storage (1) · Supervisor access and metering (1) · Task routing (1) · Third-party work items (1) · Voice 1 (2) · Voice 2 (2) · Voicemail (1) · WFO (3) · Workforce Optimization 1A (1) · Workforce Optimization 2 (1)
Dimension:
None (34)
Product:
None (12) · Billing Data Service (17) · System-Level Documentation (5)
Manual:
GenesysChoice (11) · User (23)
UseCase:
None (34)
UnitOfMeasure:
Agent count (7) · agents count (2) · Agents count (1) · Agent count (3) · Gigabytes (GB) (1) · Minutes (1) · Objects Count (5) · TBD (1) · User (13)
MetricName:
None (1) · azure_storage (1) · bundle_digital_one (2) · bundle_digital_two (2) · bundle_voice_one (2) · bundle_voice_two (2) · bundle_wfo_1a (1) · bundle_wfo_2 (1) · cim_premise_users (1) · cx_contact_interactions (1) · seats_callback (1) · seats_chat (1) · seats_CIM (1) · seats_cobrowse (1) · seats_email (1) · seats_inbound_voice (1) · seats_outbound (1) · seats_sms (1) · seats_social (1) · seats_third_party (2) · TBD (9)
MetricScope:
Daily (1) · Global (4) · Region (29)
DataSource:
Azure Blob Storage (1) · Configuration Server DB (1) · Genesys Info Mart (2) · Genesys Info Mart database (24) · Genesys Info Mart database, Genesys Interaction Recording database (1) · Genesys Info Mart database, Genesys Interaction Recording database, and Genesys WFM ETL database (1) · Genesys Info Mart database. (2) · GVP Reporting Server database, Genesys Info Mart database (1) · GVP Reporting Server DB, Genesys Info Mart database (1)
DeploymentModel: (Click arrow to add another value)
IsChoice:
No (34)
ChoiceMetrics:
None (30) · seats_callback (2) · seats_chat (1) · seats_email (1) · seats_facebook (seats_facebook_public (1) · seats_inbound_voice (1) · seats_outbound (1) · seats_sms (1) · seats_twitter (seats_twitter_public (1) · seats_voice (1) · seats_whatsapp (1)

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