Drilldown: BDSMetric

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BDSMetric > DeploymentModel : One global instance of Genesys Info Mart database for each tenant or One global instance of Genesys Info Mart database, per tenant. or TBD

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productshort:
Draft:BDS (21) · Draft:System (3)
Role:
None (24)
DisplayName:
Active Call Recording / Screen Recording / Quality Management (1) · ASR/TTS (1) · Designer-based Chatbot interactions (1) · Designer-based Voicebot interactions (1) · Designer-based Voicebot minutes (1) · Digital 1 bundle (1) · Digital 2 bundle (1) · Genesys Chat Seats for NEXUS (1) · Genesys Facebook Seats for NEXUS (1) · Genesys Task Routing (1) · Genesys Twitter Seats for NEXUS (1) · Genesys Voice (1) · Gplus Workforce Management (Gplus WFM) (1) · Intelligent Workload Distribution (IWD) (1) · IVR (1) · Outbound Campaign Transactions (1) · Outbound Voice with CX Contact Interaction (1) · Task routing (2) · Voice 2 bundle (1) · Voicemail (1) · WFO (2) · Workforce Optimization (1)
TocName:
Active Call Recording / Screen Recording / Quality Management (1) · ASR/TTS (1) · Designer-based Chatbot interactions (1) · Designer-based Voicebot interactions (1) · Designer-based Voicebot minutes (1) · Digital 1 (1) · Digital 2 (1) · Genesys Chat Seats for NEXUS (1) · Genesys Facebook Seats for NEXUS (1) · Genesys Task Routing (1) · Genesys Twitter Seats for NEXUS (1) · Genesys Voice (1) · Gplus Workforce Management (1) · Intelligent Workload Distribution (1) · IVR (1) · Outbound campaign transactions (1) · Outbound Voice with CX Contact Interaction (1) · Task routing (2) · Voice 2 (1) · Voicemail (1) · WFO (3)
Dimension:
None (24)
Product:
None (8) · Billing Data Service (15) · System-Level Documentation (1)
Manual:
GenesysChoice (3) · User (21)
UseCase:
None (24)
UnitOfMeasure:
Agent Count (2) · agents count (5) · minutes (2) · Objects count (7) · Sessions count (2) · TBD (1) · User (5)
MetricName:
bundle_digital_one (1) · bundle_digital_two (1) · bundle_voice_two (1) · chatbot_interactions (1) · cx_contact_interactions (1) · gtr_interactions (2) · seats_call_recording, seats_screen_recording, seats_quality_management (1) · seats_chat in release 9.0.000.33 and later (seats_chat_nexus in earlier releases) (1) · seats_facebook (seats_facebook_public, seats_facebook_direct in release 9.0.000.30 and earlier) (1) · seats_gplus_wfm (1) · seats_twitter (seats_twitter_public, seats_twitter_direct in release 9.0.000.30 and earlier) (1) · seats_voice (1) · TBD (9) · voicebot_interactions (1) · voicebot_minutes (1)
MetricScope:
Daily (1) · Global (8) · Region (15)
DataSource:
Configuration Server DB (1) · Genesys Info Mart (2) · Genesys Info Mart database (19) · GVP Reporting Server database, Genesys Info Mart database (1) · GVP Reporting Server DB, Genesys Info Mart database (1)
DeploymentModel: (Click arrow to add another value)
IsChoice:
No (24)
ChoiceMetrics:
None (21) · seats_callback (1) · seats_chat (1) · seats_email (1) · seats_facebook (seats_facebook_public (1) · seats_outbound (1) · seats_sms (1) · seats_twitter (seats_twitter_public (1) · seats_voice (1) · seats_whatsapp (1)

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