Drilldown: BDSMetric

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BDSMetric > UnitOfMeasure : agents count or Other & DeploymentModel : One global instance of Genesys Info Mart DB per tenant. or One global instance of Genesys Info Mart database per tenant. or One global instance of Genesys Info Mart database, per tenant.

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productshort:
Draft:BDS (20)
Role:
None (20)
DisplayName:
Active Call Recording / Screen Recording / Quality Management (1) · Designer-based Chatbot interactions (1) · Designer-based Voicebot interactions (1) · Designer-based Voicebot minutes (1) · Genesys Chat (1) · Genesys Chat Seats for NEXUS (1) · Genesys Co-browse (1) · Genesys Customer Interaction Management Platform (1) · Genesys E-mail (1) · Genesys Facebook Seats for NEXUS (1) · Genesys Inbound Voice (1) · Genesys SMS (1) · Genesys Social Media Engagement (1) · Genesys Task Routing (1) · Genesys Twitter Seats for NEXUS (1) · Genesys Voice (1) · GIM-based voicemail (1) · Outbound Contact (1) · Outbound Voice with CX Contact Interaction (1) · Third-party work items (1)
TocName:
Active Call Recording / Screen Recording / Quality Management (1) · Designer-based Chatbot interactions (1) · Designer-based Voicebot interactions (1) · Designer-based Voicebot minutes (1) · Genesys Chat (1) · Genesys Chat Seats for NEXUS (1) · Genesys Co-browse (1) · Genesys Customer Interaction Management Platform (1) · Genesys E-mail (1) · Genesys Facebook Seats for NEXUS (1) · Genesys Inbound Voice (1) · Genesys SMS (1) · Genesys Social Media Engagement (1) · Genesys Task Routing (1) · Genesys Twitter Seats for NEXUS (1) · Genesys Voice (1) · GIM-based voicemail (1) · Outbound Contact (1) · Outbound Voice with CX Contact Interaction (1) · Third-party work items (1)
Dimension:
None (20)
Product:
Billing Data Service (20)
Manual:
User (20)
UseCase:
None (20)
UnitOfMeasure: (Click arrow to add another value)
MetricName:
chatbot_interactions (1) · cx_contact_interactions (1) · gtr_interactions (1) · seats_call_recording, seats_screen_recording, seats_quality_management (1) · seats_chat (1) · seats_chat in release 9.0.000.33 and later (seats_chat_nexus in earlier releases) (1) · seats_CIM (1) · seats_cobrowse (1) · seats_email (1) · seats_facebook (seats_facebook_public, seats_facebook_direct in release 9.0.000.30 and earlier) (1) · seats_inbound_voice (1) · seats_outbound (1) · seats_sms (1) · seats_social (1) · seats_third_party (1) · seats_twitter (seats_twitter_public, seats_twitter_direct in release 9.0.000.30 and earlier) (1) · seats_voice (1) · voicebot_interactions (1) · voicebot_minutes (1) · voicemail_boxes_gim  (1)
MetricScope:
Global (6) · Region (14)
DataSource:
Genesys Info Mart database (19) · Genesys Info Mart DB (1)
DeploymentModel: (Click arrow to add another value)
IsChoice:
No (20)
ChoiceMetrics:
None (20)

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